MGA Home Healthcare LLC

Manage weekend calls, triage clinical matters, coordinate patient schedules, and maintain documentation. | Requires strong communication, multitasking, customer service experience, and basic computer skills. | Weekend On-Call Coordinator Job Overview Key Responsibilities: Answer and manage incoming calls from families, caregivers, and staff during weekend hours Triage calls and route urgent clinical matters to the appropriate clinical team members Coordinate and adjust patient schedules as needed to ensure continuity of care Communicate clearly and professionally with families regarding staffing updates and changes Maintain accurate documentation of calls, schedule updates, and actions taken Collaborate with clinical and operations teams to resolve issues quickly and effectively Handle high call volumes while maintaining a calm and customer-focused approach Qualifications: Strong verbal and written communication skills Ability to multitask and prioritize in a fast-paced, high-volume call environment Excellent problem-solving and organizational skills Customer service or call center experience preferred Experience in healthcare, home health, or scheduling is a plus Comfortable working independently with minimal supervision Basic computer proficiency and ability to learn scheduling systems 8a-8p AZ Time Sat&Sun Key Competencies: Professional and empathetic communication Attention to detail Time management and adaptability Reliability and accountability Additional Job Description Information #IND123 EEO Statement: MGA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. Meaningful Relationships Built with Care THE MGA HOMECARE APPROACH We continually strive to provide quality homecare that is tailored to your individual medical circumstances. That’s why our qualified staff of Registered Nurses (RN), Licensed Practical Nurses (LPN), Licensed Vocational Nurses (LVN), Certified Nursing Assistant (CNA), Licensed Health Aide (LHA), Attendant Care, Home Health Aide (HHA), and Occupational Therapist (OT), Occupational Therapy Assistants (OTA), Physical Therapists (PT), Physical Therapy Assistants (PTA), Speech-Language Pathologists (SLP) are given the training and resources they need to handle every home healthcare situation with professionalism and care. We strive to create a truly special experience for you and your loved one. To do so, we emphasize developing unique bonds between the patient and healthcare professional. Our Nurses, Therapists, and Caregivers are highly skilled, responsible, and willing to go the extra mile to establish trust and build meaningful relationships. We want you to feel like you are facing your medical challenges with a personal, caring partner right by your side. Home healthcare jobs are not just about nursing and therapy. They are about becoming an integral part of the family day after day and helping those who need it most.