MetroSys

Provide Tier 1 technical support and manage user accounts and permissions across Windows and MacOS environments. | 1-3 years help desk or desktop support experience with proficiency in Microsoft 365 and Windows 11, plus strong communication skills. | Position Overview MetroSys is seeking a customer-focused Help Desk Technician I to provide frontline technical support for a growing and modern end-user environment. This role is responsible for supporting users across Windows, Microsoft 365, JumpCloud, and endpoint technologies while delivering exceptional customer service and timely issue resolution. The ideal candidate has experience supporting end users in cloud-first environments and is comfortable troubleshooting common workstation, account, and productivity application issues. This position offers an excellent opportunity for someone looking to grow their IT career while gaining exposure to modern identity management and endpoint management platforms. Key Responsibilities Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote support tools. Troubleshoot and resolve issues related to: Microsoft 365 applications and services Windows 11 operating systems MacBook and Dell endpoint devices User account access and authentication Basic endpoint and application issues Administer user accounts and permissions within JumpCloud. Support password resets, account provisioning, deprovisioning, and user lifecycle activities. Assist with endpoint monitoring, patching, and device management through JumpCloud. Support Microsoft Entra ID-connected environments and assist with identity-related troubleshooting. Document incidents, requests, and resolutions within the ticketing platform. Escalate complex issues to senior technical teams when appropriate. Assist with workstation deployments, hardware replacements, and onboarding activities. Support continuous improvement efforts related to service delivery and user experience. Required Qualifications 1–3 years of experience in a Help Desk, Service Desk, or Desktop Support role. Experience supporting: Microsoft 365 Windows 11 End-user devices and peripherals Familiarity with: User account administration Password management Basic identity and access management concepts Strong troubleshooting and customer service skills. Excellent written and verbal communication abilities. Ability to prioritize and manage multiple support requests effectively. Preferred Qualifications Experience with JumpCloud for: User management Password administration Endpoint monitoring Device patching and management Experience supporting MacOS and Windows environments. Familiarity with Microsoft Entra ID (Azure AD). Experience working with Jira Service Management or Jira ticketing systems. Basic Jira administration or configuration experience is a plus. Experience supporting SaaS-based business environments.

Design and develop Python-based analytical applications and data pipelines to transform complex data into actionable intelligence. | Requires over 5 years of software engineering experience with strong expertise in Python, SQL, and data-driven application development. | Position Overview MetroSys is seeking a highly skilled Software & Analytics Engineer to design, develop, and support data-driven applications and analytical platforms that enable advanced decision-making and operational insights. This role focuses on building scalable, secure, and user-friendly software solutions that transform complex data into actionable intelligence. The ideal candidate is a hands-on engineer with strong experience in Python development, data engineering, and analytical application design, capable of working closely with stakeholders to translate business and analytical requirements into production-ready solutions. Key Responsibilities Design, develop, and maintain Python-based analytical applications supporting reporting, planning, and decision-making Build and support data pipelines and workflows, including ingestion, transformation, validation, and integration Develop and optimize SQL queries, database schemas, and data access patterns for performance and scalability Create user-facing dashboards, visualizations, and analytical interfaces to enable data exploration and insight generation Translate complex analytical requirements into scalable, maintainable software solutions Implement best practices in software development, including version control, testing, and code reviews Support application lifecycle management, including enhancements, troubleshooting, and performance optimization Collaborate with technical teams and stakeholders to define requirements and deliver high-quality solutions Ensure secure development practices and proper handling of data and application dependencies Document application architecture, workflows, and operational processes Required Qualifications 5+ years of experience in software engineering or application development Strong expertise in Python development Experience building data-driven or analytical applications, including dashboards and interactive tools Strong knowledge of: SQL and relational databases Data pipelines and processing workflows Application architecture and design principles Experience with modern frameworks and tools (e.g., Flask, FastAPI, Dash, Streamlit, or similar) Familiarity with version control, CI/CD pipelines, and automated testing Strong problem-solving skills and ability to work in fast-paced, collaborative environments Excellent communication and documentation skills Preferred Skills Experience with data visualization tools and libraries (Plotly, Dash, etc.) Familiarity with cloud platforms or modern data platforms Experience supporting decision-support or analytical systems Exposure to simulation modeling or scenario-based analysis Experience in client-facing or consulting environments

Execute high-volume site-level network deployments, migrations, and decommissioning tasks. | 3–7 years of network engineering experience with routing, switching, and SD-WAN expertise, flexible shift availability required. | Position Overview MetroSys is seeking experienced Network Engineers to support a high-volume site migration and deployment program. This role focuses on hands-on execution, including network turn-up, migration, troubleshooting, and decommissioning across a large number of sites. This is a fast-paced role requiring adaptability, attention to detail, and the ability to execute consistently across repetitive but critical deployment tasks. Key Responsibilities Execute site-level network deployments and migrations across multiple locations Perform: Network turn-ups (routing, switching, WAN connectivity) Equipment installation and validation Decommissioning of legacy infrastructure Support migration activities across: Aruba-managed environments (switches, APs, orchestration) Cisco SD-WAN (ISR 8200, vManage) Participate in scheduled cutovers (day or night shifts) Support high-volume rollout targets (e.g., 30+ sites per week) Troubleshoot and resolve issues related to: Connectivity Configuration mismatches Low-voltage/cabling challenges Follow standardized deployment processes and escalate issues as needed Collaborate with regional leads and architects during cutover events Provide accurate updates and documentation for each site deployment Required Qualifications 3–7+ years of experience in network engineering or deployment roles Hands-on experience with: Routing and switching (Cisco preferred) WAN/SD-WAN environments Wireless and access layer deployments Experience with site rollouts, migrations, or field deployments Strong troubleshooting skills in live environments Ability to work flexible shifts (day/night) based on migration schedule Comfortable working in high-volume, repeatable deployment scenarios Preferred Skills Experience with Aruba Central or similar platforms Familiarity with Cisco vManage / SD-WAN Exposure to low-voltage coordination and cabling dependencies Experience in retail, branch, or distributed environments

Assess, remediate, and stabilize Azure environments while managing configuration and deployment efforts. | 3–7+ years cloud engineering experience with strong Microsoft Azure and Entra ID expertise and excellent communication skills. | Position Overview MetroSys is seeking a highly capable Azure Cloud Engineer for a short-term engagement (60–90 days) to support a client’s cloud environment. This role is ideal for a hands-on engineer who can quickly assess, remediate, and stabilize Azure environments while contributing to ongoing configuration and deployment efforts. The ideal candidate is Azure-savvy, execution-focused, and able to step into an active environment, identify issues, and drive resolution with minimal ramp-up time. Key Responsibilities Rapidly assess the current Azure environment and identify misconfigurations, risks, and optimization opportunities Lead efforts to remediate Azure issues, including networking, security, identity, and resource configuration Support and execute Azure deployments and configuration changes based on client needs Work through operational tickets and escalations, ensuring timely resolution and system stability Implement and improve Azure best practices across: Identity & Access Management (Entra ID / Azure AD) Networking (VNets, NSGs, connectivity) Security and governance (policies, RBAC, Defender) Assist with resource organization, cost optimization, and performance tuning Document findings, changes, and recommendations for client handoff and long-term sustainability Collaborate with client stakeholders and internal teams to ensure clear communication and alignment Required Qualifications 3–7+ years of experience in cloud engineering or infrastructure roles Strong hands-on experience with: Microsoft Azure (compute, storage, networking) Entra ID / Azure AD Azure portal, CLI, and/or PowerShell Proven ability to troubleshoot and remediate cloud environment issues quickly Experience working in client-facing or consulting environments Strong understanding of Azure architecture and best practices Ability to hit the ground running with minimal onboarding Excellent communication and documentation skills Preferred Skills Experience with Azure governance frameworks (policies, blueprints, landing zones) Familiarity with security and compliance tools (Microsoft Defender for Cloud, Sentinel) Experience with automation or Infrastructure as Code (ARM, Bicep, Terraform) Knowledge of hybrid environments (on-prem to Azure connectivity) Azure certifications (AZ-104, AZ-305, etc.) Engagement Details Duration: 60–90 days Type: Full-time, contract engagement Focus: Azure remediation, configuration, and operational support Start: Immediate / ASAP preferred