Menzies Aviation

Oversee customer service operations, manage staff, ensure safety and compliance, and liaise with clients. | High school diploma, management experience, strong communication skills, ability to lift 70 lbs, and flexibility for shifts. | Overview People. Passion. Pride. This has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people. Compensation is $70,000 per year. Role Purpose As a Menzies Aviation Customer Service Duty Manager, you will be directly responsible for overseeing customer service operations on their shift. The Duty Manager will take accountability for safety, resource management, operation standards, policy implementation, client relations, and financial performance of their shift. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct. • Full accountability to the Customer Service Manager for Health & Safety issues, operational and financial performance of their shift • Planning resource allocation in each business unit for their shift • Routine liaison with customer representatives • Liaison with internal and external customers and agencies • Producing routine reports • Support the development of business units with accurate and timely project work • Ensuring compliance with all internal and external operational and administrative requirements • Perform as a mentor to other employees • Required to attend the mandatory training imposed by the Company and Airlines as per job role • Provide training to employees in accordance with Company and Airline standards • Complete investigations and report compliance to the Sr. Management Team. • Handling of all employee related issues, focusing on improving performance, professional conduct and ensuring attendance reliability. • Duties as assigned. Safety, Security, Wellbeing and Compliance You will have a responsibility and duty while at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy. What we are looking for • Excellent leadership and people management skills • Extensive management and/or support service experience, preferably in Customer Service. • Strong communication and interpersonal skills balanced with a high level of confidence to influence and present at all levels. • Interpersonal skills: Independence, decisiveness, and the ability to work accurately and independently of immediate support. • All applicants must hold the requisite employment authority to work in the USA. • Must be at least 18 years of age. • Must have a current valid US driver's license. • Ability to proficiently read, write and speak English. • Able to remain calm under pressure. • Must be comfortable lifting 70lbs. • Must pass pre-employment drug screening. • Must pass FBI background check and obtain US Customs seal. • Must be available and flexible to work variable shifts including weekends and holidays. Diversity Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential. If this role is ticking all the boxes for you, please click apply now! Qualifications Education Required High School or better. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Managing cash operations, inventory, and training team members in a retail environment. | High school diploma, customer service experience, ability to train others, and cash handling skills. | Description Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time we have developed to become a critical partner in the global aviation industry delivering time-critical logistics services at over 300 locations in 65 countries across 6 continents. But at the heart of our business is our people. Role Purpose As a Menzies Aviation Passenger Service Supervisor you will have primary oversight of the fast-paced airport passenger service environment providing quality passenger service ticketing check-in processing luggage claim handling and service assistance to all traveling passengers. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings). What you will be doing + Deliver exceptional passenger service by promptly resolving complaints assisting customers with special needs and unaccompanied minors and managing check-in procedures including the handling of reservations ticketing seat assignments airport announcements and checking for proper international documentation. + Oversee passenger service operations including scheduling performance management employee accountability and conducting shift briefings to ensure team readiness. + Manage operational logistics such as opening and closing aircraft doors and interpreting aircraft weight and balance loading instructions hazardous material identification labels aircraft loading manifests and baggage and cargo routing tags. + Perform as a mentor to other employees and provide training in accordance with Company and Airline standards. + Perform other duties as assigned. What we are looking for + Prior Passenger Service/Airline experience required + Must be 18 years of age or older + Pass all pre-employment testing including a drug screen FBI background and employment history. + Ability to proficiently read write and speak English + Must be available and flexible to work variable shifts including weekends and holidays + Advanced computer skills Benefits + $23.50/hour + Frontier Airlines Flight Benefits! + Medical Dental and Vision insurance + Paid Vacation + 401K Savings Plan + Employee Assistance Program + Pet Discount Coverage and Pet Insurance Plan + Uniform Provided + $40.00 Monthly Bus/Train Voucher or Free Airport Parking Safety Security Wellbeing and Compliance You will have a responsibility and duty whilst at work to take reasonable care of the health safety and wellbeing of yourself and others in accordance with provided information training and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy. Working ConditionsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job the employee may regularly work in outside weather conditions. The employee frequently works near moving mechanical parts high voltages and high hydraulic/pneumatic pressures. The employee is also frequently exposed to very loud noise levels fumes or airborne particles and hazardous substances materials or waste. The employee occasionally works in high precarious places. Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job the employee is frequently required to stand walk sit use hands to finger handle or feel objects tools or controls; reach with arms climb or balance; and talk or hear.Other tasks include digging and shoveling such as snow removal around equipment and office. Employee may also engage in debris removal which involves lifting bending and stooping. The employee must frequently lift and/or move up to 70lbs. Qualifications Education Preferred + High School or better Licenses and Certifications Preferred + DRIVERS LICENSE Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.