Medicom Group

Supporting healthcare IT products, troubleshooting technical issues, supporting implementation, and creating knowledge base content. | Experience with enterprise PACS, HL7 interfaces, healthcare standards, and basic network/server troubleshooting, along with strong communication skills. | About the role The Medicom Support Specialist will be responsible for supporting Medicom’s product suite for customers across the network. Supporting Medicom’s products will require configuration of DICOM connectivity, Push and Store destinations, Query and Retrieve debugging, HL7 interfaces for bi-directional ORU, ORM, SIU, ADT and API interfaces through FHIR, and familiarity with DICOM SR. Medicom is seeking a positive and hands-on individual that will be working directly with both patients and providers. What you'll do Fielding live calls from both patients and end-users to support technical issues Fielding tickets within our Salesforce environment and managing the queue to adhere to our Service Level Agreement (SLA) with clients. Troubleshooting technical issues with DICOM sends, queries, or stores. Troubleshooting network or hardware-related issues on client devices. Troubleshooting issues with sending and receiving of HL7 Messages Troubleshooting issues with FHIR integrations Upgrading existing clients to new versions of our software Supporting our Implementation Team through technical roadblocks with live implementation. Creating articles for our internal and client-facing Knowledge Base Triaging client’s feedback with our Development team to improve upon product functionality Qualifications 2+ years of experience working with an enterprise PACS. 1+ years of experience building and supporting HL7 interfaces for radiology workflows. Knowledge of HIPAA and healthcare standards. Basic Network troubleshooting (TCP/IP). Basic Server and Hardware troubleshooting. Strong written and oral communication skills. Experience working directly with end users and clients. Positive and courteous during customer support.

The Software Engineer II will design, develop, and maintain high-performance software solutions for medical imaging workflows while collaborating with product and engineering teams. They will also troubleshoot and optimize application performance in clinical environments. | Candidates should have 4+ years of professional software development experience with strong programming skills in JavaScript and TypeScript. Familiarity with cloud platforms and a solid understanding of information security are also required. | About the role Are you interested in building and providing value to the customer? Do you believe in continuous delivery? Are you tired of having to work on several simultaneous projects at a time spending most of your time context switching? Do you believe that Test Driven Development is the best way to develop software? Are you tired of having to give software estimates without knowing what you are getting into? Then Medicom is for you! Medicom is looking for a full-stack Software Engineer who will develop well-architected solutions for Medicom's commercial software systems in an Agile environment using the latest technologies. Our development philosophy at Medicom focuses on providing value through continuous, incremental delivery of software with minimal context switching. What you'll do Design, develop, and maintain high-performance, scalable software solutions for medical imaging workflows. Collaborate closely with product and engineering teams to define, implement, and refine new features and system improvements. Diagnose and resolve issues in clinical environments by troubleshooting, debugging, and optimizing application performance. Contribute to the efficiency of development pipelines by supporting continuous integration, testing, and deployment efforts. Engage in collaborative programming practices such as pair programming, participate in knowledge-sharing activities like brown-bag discussions, and attend daily stand-ups to align on project goals. Provide remote development support to customers when needed in collaboration with customer support specialists. Take advantage of Medicom's self-paced learning resources to continually develop technical skills, deepen product knowledge, and stay current with industry advancements. Required Qualifications 4+ years of professional software development experience Strong programming skills in languages such as JavaScript and TypeScript Familiarity with cloud platforms like AWS or Azure Solid understanding of information security, auditing, and confidentiality. Strong problem-solving skills and ability to work in a fast-paced startup environment. Preferred Qualifications Experience in healthcare or medical imaging. Experience with serverless/event-driven architecture. Experience with Vue (or a reactive front-end framework), AWS Amplify, and micro-frontends. Experience with NoSQL and SQL databases. Experience or knowledge of healthcare standards (e.g., DICOM, HL7, FHIR, SMART on FHIR) and medical imaging software. Experience working in a regulated industry. Familiarity with containerization tools (e.g., Docker, Kubernetes). Experience working in an Agile environment. Experience in Test Driven Development (TDD). Familiarity with continuous integration/continuous deployment (CI/CD) pipelines. Preference for collaborative programming practices such as pair programming. Equal Opportunity Employer Statement Medicom Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable Accommodation Notice If you require a reasonable accommodation in the application process, please contact careers@medicom.us to discuss your needs.