Mariner Finance, LLC

Assist branch operations by providing customer service, supporting loan processing, managing delinquent accounts, and supporting daily operational tasks. | Requires 3+ years customer service or sales experience, 2+ years in consumer lending/financial services or supervisory experience, high school diploma, communication skills, proficiency with Microsoft Office, and ability to obtain required licenses. | Are you looking for a position where you have variety in your daily tasks and duties? Do you thrive working in an energetic and fast-paced environment? Are you looking to be a part of a team where you can make an impact by providing high-quality results and grow your career with an organization? If you answered yes to these questions, our Assistant Branch Manager role is a perfect fit for you – apply today! Assistant Branch Manager Reports To Branch Manager FLSA Status Non- Exempt Schedule: Full-time, 40 hours Monday through Friday. Saturday hours required seasonally and as business needs require. Work hours will depend on the business hours of the time zone serviced. To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs. In This Role, You Will: Promote branch operations by providing exceptional customer service and meeting or exceeding your individual sales and delinquency targets/goals. Your daily responsibilities will include servicing existing and potential customers, collecting delinquent accounts, and supporting the manager in overseeing daily operations when needed. This position also assists in coaching teammates for improved results and takes point in daily administrative tasks to ensure proper completion. Prepare to take on increasing leadership responsibilities as you grow in this role and continue growing your career with Mariner Finance! Responsibilities and Essential Duties: Process credit loan applications, presents loan solutions based on customer needs, and enthusiastically presents all available sales products. Proactively contact customers with past due balances to offer possible solutions and resolve delinquency. Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required. Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services. Assist the Branch Manager by preparing reports as needed. Maintain compliance in the branch. In manager’s absence, coordinate functions and daily operational issues through communication with the District Manager. Learn Federal, State, and Local Application Consumer laws to ensure compliant actions. May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. Required Qualifications: Minimum of three (3) years of experience in a customer service or sales position, with two (2) years of experience in the Consumer Lending and/or Financial Services industry with consistent demonstrated achievement of assigned KPIs. Supervisory or team lead experience may be substituted for industry experience. High school diploma or equivalent. Reliable transportation required. Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel. Proficient in Microsoft Office or similar programs with the ability to learn financial services programs. Ability to complete essential duties/functions in a timely, accurate manner. Demonstrated problem-solving skills, project leadership skills, and interpersonal skills in demanding situations, or completion of related coursework/training. Must obtain applicable, required licenses to sell insurance products offered to customers by the branch. Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies. Preferred Qualifications: Bachelor’s degree in a discipline such as Business, Accounting, Finance, Administration, Economics; or military rank (e.g., E-4, W1, or O1 and above). Additional, applicable years of experience may be substituted for degree. Bilingual fluency in Spanish/English. Has, in good standing, applicable, required licenses to sell insurance products offered to customers by branch. Physical Demands: While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear. The employee is occasionally required to move about. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice. IND1 LI-Onsite #R74 Compensation: Hourly rate is commensurate with skills and experience. This role is also eligible for a competitive incentive program based on individual and company performance. Benefits: Mariner Finance offers comprehensive benefits to eligible employees, including: Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA Vision Insurance Dental Insurance Company-paid Basic Life, Long-Term Disability, and AD&D Insurance Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance 401(k) and Company Matching Contributions Paid Time Off - full-time employees may accrue a minimum of 120 hours per year 11 Paid Holidays FMLA Employee Assistance Program (EAP) Paid Parental Leave Referral Incentives Education Assistance Program Complimentary FIMC Membership Plan Access to industry-specific training programs Certain roles may qualify for additional benefits such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement. Contact careers@marinerfinance.com for additional information. Benefits provided are consistent with applicable state laws and Company policies. Eligibility may vary based on full-time or part-time status, location, or management level. For additional information, please visit: https://www.marinerfinance.com/careers/benefits/ Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace. Mariner Finance, LLC | NMLS #166564

Complete a 14-month training program to learn all aspects of branch operations and support branch management in daily activities including sales, collections, and customer service. | Bachelor's degree or equivalent experience, willingness to relocate and travel, effective communication skills, problem-solving ability, and ability to perform on-site work. | Position: Branch Manager Trainee Company: Mariner Finance Location: On-site/in office Hours: Full time- 40 hours per week Program Length: 14 months Summary: This is a comprehensive Training Program where you will learn all aspects of Branch Operations during a 14-month time period. During this time, you will shadow the Branch Manager in daily operations to learn sales, collections, audits, lending, and management responsibilities. You will have the opportunity to visit multiple branches, gain experience through branch management practice assignments, and then choose where you will become a full time Branch Manager at the completion of your program! Requirements: Bachelor’s degree or Military rank of E-4, W1, O3 or above. GPA of 3.0 or higher. Willingness and ability to relocate once program is completed in 14 months. Capacity to travel for a week or longer during the program. Preferred Qualifications: Sales and customer service experience. Internship or work experience in the consumer lending or financial services industry. Bilingual fluency in Spanish and English. Effective communication skills. Experience with technology-based systems and programs. Ability to complete tasks in a timely and accurate manner. Demonstrated problem-solving skills. Interest in the consumer lending industry. Work in a fast-paced environment. Incentives: Hourly base and monthly bonus incentive. Health, dental, and vision insurance. 401k with company matching. 15 days PTO and 11 public holidays. Advancement and growth opportunities. Branch Manager Trainee Reports To Branch Manager FLSA Status Non- Exempt Schedule: Full-time, 40 hours Monday through Friday. Saturday hours required seasonally and as business needs require. Work hours will depend on the business hours of the time zone serviced. To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs. In This Role, You Will: Successfully complete a comprehensive Branch Manager Training Program according to a specific schedule and learn all aspects of Branch Operations during the training period. You will collaborate with and support the Branch Manager in managing of the branch’s daily operations. You will support sales and collections efforts of the branch through respectful, compassionate, and efficient customer service. Responsibilities and Essential Duties: Provide quality service to existing and prospective customers seeking loans. Achieve consistent results and meet expected individual and branch goals related to the sale of company products and services. Exercise lending authority when reviewing and approving applications and use product knowledge in offering loan solutions that meet customer needs. Take initiative in learning the lending and collection job functions and duties of all branch personnel during the Branch Manager Training Program. Assist management in proactive daily task assignment to ensure branch is structured to provide quality customer service level. Manage approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors. Use problem-solving skills to resolve product, service, and policy-related obstacles for customer. Act proactively in the retention and maintenance of existing accounts by placing inside sales calls to help develop awareness of other products and services. Assist Branch Manager in the management of multiple priorities with existing and potential customers, initiate contact with customers to acquire additional financial information, complete reports, and communicate/resolve problem situations. Exercise authority to ensure policies and procedures are met when monitoring/approving monthly expenses using annual business plan. Assist manager in review of branch income statement and implementing action plans based on analysis. In manager’s absence, provide leadership to branch team and coordinate functions and daily operational issues through communication with the District Manager/AVP. Perform relief assignments in other markets across the organization to practice and demonstrate learned skills. May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phone, photocopying, filing, etc. Required Qualifications: Bachelor’s degree or four (4) years of related experience in Consumer Lending and/or Financial Services industry can be substituted for college degree. Military rank may also be substituted for a Bachelor’s degree (e.g. E-4, W1, or O3 and above). Applicants MUST be willing to relocate and have the availability to travel to surrounding branches when needed. Reliable transportation required. Effective communication (written & oral) and personal computer skills. Ability to complete essential duties/functions in a timely, accurate manner. Demonstrated problem-solving skills and interpersonal skills in demanding situations. Must obtain applicable, required licenses to sell insurance products offered to customers by the branch. Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies. Preferred Qualifications: Customer service experience. Internship or work experience in the Consumer Lending or Financial Services industry. Bilingual fluency in Spanish/English. Physical Demands: While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear. The employee is occasionally required to move about. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice. IND1 #LI-Onsite #R80 Compensation: Competitive Base Salary, Milestone Salary Increases + Debt Assistance Program Benefits: Mariner Finance offers comprehensive benefits to eligible employees, including: Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA Vision Insurance Dental Insurance Company-paid Basic Life, Long-Term Disability, and AD&D Insurance Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance 401(k) and Company Matching Contributions Paid Time Off - full-time employees may accrue a minimum of 120 hours per year 11 Paid Holidays FMLA Employee Assistance Program (EAP) Paid Parental Leave Referral Incentives Education Assistance Program Complimentary FIMC Membership Plan Access to industry-specific training programs Certain roles may qualify for additional benefits such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement. Contact careers@marinerfinance.com for additional information. Benefits provided are consistent with applicable state laws and Company policies. Eligibility may vary based on full-time or part-time status, location, or management level. For additional information, please visit: https://www.marinerfinance.com/careers/benefits/ Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace. Mariner Finance, LLC | NMLS #166564

Support branch operations, assist in sales and customer service, and learn all aspects of branch management during training. | Bachelor's degree or equivalent experience, willingness to relocate and travel, and relevant customer service or sales experience. | Position: Branch Manager Trainee Company: Mariner Finance Location: On-site/in office Hours: Full time- 40 hours per week Program Length: 14 months Summary: This is a comprehensive Training Program where you will learn all aspects of Branch Operations during a 14-month time period. During this time, you will shadow the Branch Manager in daily operations to learn sales, collections, audits, lending, and management responsibilities. You will have the opportunity to visit multiple branches, gain experience through branch management practice assignments, and then choose where you will become a full time Branch Manager at the completion of your program! Requirements: • Bachelor’s degree or Military rank of E-4, W1, O3 or above. • GPA of 3.0 or higher. • Willingness and ability to relocate once program is completed in 14 months. • Capacity to travel for a week or longer during the program. Preferred Qualifications: • Sales and customer service experience. • Internship or work experience in the consumer lending or financial services industry. • Bilingual fluency in Spanish and English. • Effective communication skills. • Experience with technology-based systems and programs. • Ability to complete tasks in a timely and accurate manner. • Demonstrated problem-solving skills. • Interest in the consumer lending industry. • Work in a fast-paced environment. Incentives: • Hourly base and monthly bonus incentive. • Health, dental, and vision insurance. • 401k with company matching. • 15 days PTO and 11 public holidays. • Advancement and growth opportunities. Branch Manager Trainee Reports To Branch Manager FLSA Status Non- Exempt Schedule: Full-time, 40 hours Monday through Friday. Saturday hours required seasonally and as business needs require. Work hours will depend on the business hours of the time zone serviced. To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs. In This Role, You Will: Successfully complete a comprehensive Branch Manager Training Program according to a specific schedule and learn all aspects of Branch Operations during the training period. You will collaborate with and support the Branch Manager in managing of the branch’s daily operations. You will support sales and collections efforts of the branch through respectful, compassionate, and efficient customer service. Responsibilities and Essential Duties: • Provide quality service to existing and prospective customers seeking loans. • Achieve consistent results and meet expected individual and branch goals related to the sale of company products and services. • Exercise lending authority when reviewing and approving applications and use product knowledge in offering loan solutions that meet customer needs. • Take initiative in learning the lending and collection job functions and duties of all branch personnel during the Branch Manager Training Program. • Assist management in proactive daily task assignment to ensure branch is structured to provide quality customer service level. • Manage approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors. Use problem-solving skills to resolve product, service, and policy-related obstacles for customer. • Act proactively in the retention and maintenance of existing accounts by placing inside sales calls to help develop awareness of other products and services. • Assist Branch Manager in the management of multiple priorities with existing and potential customers, initiate contact with customers to acquire additional financial information, complete reports, and communicate/resolve problem situations. • Exercise authority to ensure policies and procedures are met when monitoring/approving monthly expenses using annual business plan. Assist manager in review of branch income statement and implementing action plans based on analysis. • In manager’s absence, provide leadership to branch team and coordinate functions and daily operational issues through communication with the District Manager/AVP. • Perform relief assignments in other markets across the organization to practice and demonstrate learned skills. • May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phone, photocopying, filing, etc. Required Qualifications: • Bachelor’s degree or four (4) years of related experience in Consumer Lending and/or Financial Services industry can be substituted for college degree. Military rank may also be substituted for a Bachelor’s degree (e.g. E-4, W1, or O3 and above). • Applicants MUST be willing to relocate and have the availability to travel to surrounding branches when needed. • Reliable transportation required. • Effective communication (written & oral) and personal computer skills. • Ability to complete essential duties/functions in a timely, accurate manner. • Demonstrated problem-solving skills and interpersonal skills in demanding situations. • Must obtain applicable, required licenses to sell insurance products offered to customers by the branch. • Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies. Preferred Qualifications: • Customer service experience. • Internship or work experience in the Consumer Lending or Financial Services industry. • Bilingual fluency in Spanish/English. Physical Demands: While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear. The employee is occasionally required to move about. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice. IND1 #LI-Onsite #R80 Compensation: Competitive Base Salary, Milestone Salary Increases + Debt Assistance Program Benefits: Mariner Finance offers comprehensive benefits to eligible employees, including: • Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA • Vision Insurance • Dental Insurance • Company-paid Basic Life, Long-Term Disability, and AD&D Insurance • Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance • 401(k) and Company Matching Contributions • Paid Time Off - full-time employees may accrue a minimum of 120 hours per year • 11 Paid Holidays • FMLA • Employee Assistance Program (EAP) • Paid Parental Leave • Referral Incentives • Education Assistance Program • Complimentary FIMC Membership Plan • Access to industry-specific training programs • Certain roles may qualify for additional benefits such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement. Contact careers@marinerfinance.com for additional information. Benefits provided are consistent with applicable state laws and Company policies. Eligibility may vary based on full-time or part-time status, location, or management level. For additional information, please visit: https://www.marinerfinance.com/careers/benefits/ Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace. Mariner Finance, LLC | NMLS #166564