Madison Telecommunications Inc

Install, service, and troubleshoot telephone, security, video, and internet systems while educating customers and ensuring safety compliance. | Minimum 2 years experience in telecommunications or cable service, strong technical and customer service skills, valid driver’s license, and in-person work within commuting distance. | Job Title: Cable Service Technician Company Overview: Madison Telecommunications Inc is a leading provider of telecommunications services dedicated to delivering high-quality telephone, internet, video, and security solutions to residential and commercial customers. With over 20 years of experience, we pride ourselves on exceptional customer service and innovative technology. Role Overview: As a Cable Service Technician, you will play a critical role in installing, maintaining, and troubleshooting telecommunications systems. Your expertise will ensure customers receive reliable service and support, enhancing their overall experience with our company. What You'll Do: - You will install and service telephone, security, video, and internet systems at customer locations. - You will troubleshoot and resolve technical issues efficiently to minimize downtime. - You will educate customers on system usage and maintenance to optimize their service. - You will perform routine maintenance and inspections to ensure system reliability. - You will document service activities and report any issues to management. - You will adhere to safety protocols and company guidelines during all service calls. - You will collaborate with team members to improve service delivery and customer satisfaction. What You Bring: - You bring at least 2 years of experience in telecommunications or cable service installation. - You have strong technical skills in troubleshooting and repairing telecommunications equipment. - You possess excellent customer service and communication skills. - You have a valid driver’s license and reliable transportation. - You are able to work in-person and reside within daily commuting distance to the service area. Bonus Points If You Have: - Experience with security and video system installations. - Knowledge of MVR guidelines and safety standards. - Technical certifications related to telecommunications. - Ability to work flexible hours including weekends if needed. What We Offer: - We offer competitive salary and benefits package. - We offer opportunities for professional development and training. - We offer a supportive and collaborative work environment. - We offer company-provided tools and equipment. - We offer paid time off and health insurance benefits. Ready to Apply? Please submit your resume and cover letter through our company website or email to careers@madisontel.com. We look forward to hearing from you!