Lynk

Serve as primary contact for end-user technical issues, managing hardware provisioning, software maintenance, Active Directory and Office 365 administration, and asset inventories. | 2-4 years technical support experience, proficiency in Windows, macOS, MDM platforms, CompTIA A+ or equivalent, and ITAR compliance. | About Lynk Global Lynk Global is the inventor of satellite direct to device or D2D technology and has the world’s only commercial license from the FCC to operate a commercial D2D system. Today, Lynk allows mobile network operators' subscribers to send and receive text messages to and from space via standard unmodified, mobile devices. Lynk’s service has been tested and proven on all seven continents, has regulatory approvals in more than 30 countries and is currently being deployed commercially based on more than 40 MNO commercial service contracts covering approximately 50 countries. Our technology will enable all 8 billion people on the planet to stay connected with the existing standard phone in their pocket. Everywhere. No matter what. By joining Lynk, you will have the opportunity to directly touch the lives of billions. Your mission will be to bring mobile broadband to billions, pull hundreds of millions out of poverty, and save countless lives. Job Summary The IT Support Engineer will serve as the primary point of contact for end user technical issues at Lynk Global, ensuring staff have the tools and support they need to work effectively. This role combines hands-on hardware and software support with systems administration, asset management, and user training. This position is based from our office in Chevy Chase, MD and will require some travel to our offices in Chantilly, VA as needed. (Hybrid requirement-2-3 days onsite per week) Duties & Responsibilities Serve as the primary point of contact for end user technical issues Provision hardware including laptops, printers, telephones, and other equipment Install, configure, and maintain software applications and operating systems Diagnose and repair hardware and software issues Administer Active Directory, Group Policy, Office 365, ESET, and related systems Document IT processes and maintain accurate asset inventory Procure hardware and software as needed Provide end user training and support Qualifications 2–4 years of experience providing end user technical support Hands-on experience with Windows 10 and macOS operating systems Experience managing users and groups in Active Directory and Office 365 Experience using MDM platforms such as ManageEngine, Intune, or similar Advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) Excellent customer service and communication skills CompTIA A+ certification or equivalent experience Bonus Experience with PowerShell or other scripting tools Familiarity with AWS Interest in branching into security, cloud, or development Previous startup experience is a strong plus ITAR Requirements: To comply with U.S. Government export control regulations (ITAR), applicants must be one of the following: (i) a U.S. citizen or national, (ii) a lawful permanent resident (green card holder), (iii) a refugee under 8 U.S.C. § 1157, or (iv) an asylee under 8 U.S.C. § 1158. Individuals who do not meet these criteria must be eligible to obtain the necessary authorizations from the U.S. Department of State. For more information, please refer to the ITAR guidelines. Learn about ITAR here. Job Location: Chevy Chase, MD-Hybrid(2-3 days onsite per week)