Lumilens

Providing technical support, troubleshooting enterprise issues, and creating knowledge resources. | Experience in technical support, networking, storage, and troubleshooting, with strong communication skills; no specific photonics or optical transceiver experience mentioned. | ABOUT LUMILENS At Lumilens we are building the critical photonics infrastructure that powers tomorrow’s AI supercomputing. From chip-to-chip optical interconnects to scalable photonic engines, Lumilens is unlocking a new era of computing faster, cooler, and massively more efficient. We’re a well-funded startup backed by Mayfield and led by veterans who’ve built and scaled some of the most transformative technologies in the industry. This isn’t incremental innovation, it’s a ground-floor opportunity to rethink the optical layer from the silicon up. You’ll work alongside a team of world-class engineers solving some of the hardest challenges in optics, systems, and scale. Every line of code, every design decision, every breakthrough you help deliver will shape the infrastructure of tomorrow. If you're looking for mission, momentum, and the chance to make an outsized impact jump on the rocket ship. We’re just getting started. POSITION OVERVIEW We are seeking a Customer Service Representative to join our rapidly growing team. This isn't just another role. This is a unique opportunity to own the technical vision for our products, work with a world-class multi-disciplinary team, and make a tangible impact from the ground up. The successful candidate will work closely with contract manufacturers, suppliers, and internal cross-functional development teams to meet product objectives and instill a culture of quality and continuous improvement. What You'll Do: Drive customer demand and deliverables internally with the operation team to meet customer request and commits accordingly Manage customer expectation and satisfaction in all aspect of post sales activities Manage customer demand and forecast with the operation team to ensure that the plan is executed satisfactorily in customer and revenue commits for the quarter. Key Qualifications: Bachelor degree with analytical skill Have exposure to manage customer expectation ptical transceivers. Strong background in photonics device physics, photonics packaging, and failure mechanisms. Demonstrated success supporting NPI programs and product qualification from concept through volume production. In-depth knowledge of relevant standards (GR-468, Telcordia, JEDEC, MIL-STD). Proficiency with reliability modelling, statistical analysis (e.g., Weibull, Arrhenius), and tools such as JMP, Minitab, or similar. Hands-on experience with reliability test systems (e.g., HTOL, HAST, T/H, TC), and FA tools (e.g., SEM, FIB, X-ray, spectroscopy). Effective communicator with the ability to influence cross-functional and supplier teams. Experience in a fast-paced, high-tech environment serving telecom/datacom markets. Preferred Skills: Experience in integrated photonics packaging and co-design (optical + electrical). Familiarity with wafer-level reliability and optical wafer probing. Prior experience on engagements with Tier-1 datacenter customers or hyperscalers. Why Join Us? ● Competitive salary commensurate with experience ● Comprehensive benefits package including health insurance ● Professional development opportunities and certification support ● Access to cutting-edge technology and cloud platforms ● Collaborative work environment with cross-functional teams ● Lumilens is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, identity, orientation, veteran status, disability, or any other legally protected status.

Leading customer support teams, developing scalable processes, and driving service quality improvements. | Extensive experience in customer support management, process design, and team leadership, with no specific photonics or electrical engineering expertise. | ABOUT LUMILENS At Lumilens we are building the critical photonics infrastructure that powers tomorrow’s AI supercomputing. From chip-to-chip optical interconnects to scalable photonic engines, Lumilens is unlocking a new era of computing faster, cooler, and massively more efficient. We’re a well-funded startup backed by Mayfield and led by veterans who’ve built and scaled some of the most transformative technologies in the industry. This isn’t incremental innovation, it’s a ground-floor opportunity to rethink the optical layer from the silicon up. You’ll work alongside a team of world-class engineers solving some of the hardest challenges in optics, systems, and scale. Every line of code, every design decision, every breakthrough you help deliver will shape the infrastructure of tomorrow. If you're looking for mission, momentum, and the chance to make an outsized impact jump on the rocket ship. We’re just getting started. POSITION OVERVIEW We are seeking a Technical Program Management to join our rapidly growing team. This isn't just another role. This is a unique opportunity to own the technical vision for our products, work with a world-class multi-disciplinary team, and make a tangible impact from the ground up. The successful candidate will work closely with contract manufacturers, suppliers, and internal cross-functional development teams to meet product objectives and instil a culture of quality and continuous improvement. What You'll Do: Drive execution for product development program across development team from of the optical hardware product for high-speed Optical network. Support and partner with respective part of development team to s to identify technical gaps and capture solution for team to execute to in a timely manner to meet committed production launch Support product team in managing manufacturing partners to ensure completion of various technical design activities prior to product launch eg. Reliability, Design Verification Test, Compliance test and report Drive and support with cross-functional teams including Photonics Design, HW design, Packaging, Manufacturing, Quality Engineering, Product Marketing and Supply Chain to ensure robust product development and transfer to production. Drive internal preparation to ensure material readiness to support customer on-going program engagement. Support engineering team, product team required supplier technical discussion to ensure all necessary details available for engineering successful design effort eg models, technical details Support engineering and operation team to ensure that all qualified suppliers all necessary requirements are met/cover prior to production release eg incoming component validation Ensure all team prepare, present and document technical reviews, reliability reports, and risk assessments for internal and customer-facing engagements. Key Qualifications: M.S. in Electrical Engineering, Photonics, Physics, Materials Science, or related field, or equivalent experience in photonics reliability engineering with direct exposure to Optical system, Silicon Photonics, laser technologies, and optical transceivers. Strong knowledge in photonics device physics, photonics packaging, and failure mechanisms. Demonstrated success supporting NPI programs and product qualification from concept through volume production. In-depth knowledge of relevant standards (GR-468, Telcordia, JEDEC, MIL-STD) required for a successful program release. Effective communicator with the ability to influence cross-functional and supplier teams. Experience in a fast-paced, high-tech environment serving telecom/datacom markets. Preferred Skills: Project management experience in integrated photonics packaging and co-design (optical + electrical) from design to production release Hands on experience in design to manufacturability and cost Willing and not afraid to adapt to unfamiliar area to ensure a success program. Willing to travel to supplier and manufacturing partner during the product design or transfer phase Why Join Us? This is more than a job. It's a chance to get in on the ground floor of a well-funded company set to disrupt a multi-billion dollar market. You will have the autonomy to make a massive impact, the resources to execute your vision, and a significant stake in the company you help build. What we offer ● Competitive salary commensurate with experience ● Comprehensive benefits package including health insurance ● Professional development opportunities and certification support ● Access to cutting-edge technology and cloud platforms ● Collaborative work environment with cross-functional teams ● Lumilens is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, identity, orientation, veteran status, disability, or any other legally protected status.