Loews Hotels

Design and maintain enterprise endpoint security technologies, lead projects, and support incident response. | Requires 5+ years in enterprise information security, 2+ years technical project lead, endpoint security expertise, and relevant degree or certifications. | Our Loews Hotels & Co Home Office remote teams provide support to all our properties throughout the United States. Our talented teams provide guidance over strategic planning, operations, revenue management, communications, marketing, finance, human resources, and information technology. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks and more We are seeking candidates who can work remotely in the St. Louis area. What We’re Looking For: A motivated security professional eager to contribute to the improvement of Loews Hotels’ security posture. An individual with a strong security background, committed to continuous learning and the implementation of innovative solutions. An Engineer who is ready to collaborate closely with other members of the Security Operations and IT Service teams to deploy robust security measures across the enterprise. Reporting to the Manager, Endpoint Security Operations, this role serves as a significant contributor to the development, implementation, and maintenance of endpoint security solutions that safeguard against cyber threats and vulnerabilities. Who You Are: A highly motivated and results driven self-starter An IT security enthusiast who is passionate about technology and problem solving A service-oriented team player who works well in a dynamic, fast paced environment An excellent communicator with an ability to adapt to the communication style of others A continuous learner that stays abreast of industry knowledge and technology Veterans and military spouses encouraged to apply What You’ll Do: Provide subject matter expertise on endpoint security technologies including the design, configuration, integration and deployment of enterprise security software and infrastructure Enhance and maintain endpoint security platforms and processes including Anti-Virus, Anti Malware, Encryption, System Hardening, EDR, MDM, Web Content Management, DNS Security, Identity Solutions SIEM and Patch Management Perform threat analysis, monitor security events for signs of security breaches and triage any suspicious behavior Assist with the health, performance, stabilization and tuning of all endpoint infrastructure Work with senior leadership on the research and analysis of emerging technologies that enhance security capabilities and support current and future business objectives; participate in and contribute to enterprise technology evaluations and roadmap discussions with third party vendors Evaluate existing endpoint security solutions and participate in the design of strategies to enhance protection against emerging threats Assess existing security technologies to establish opportunities for improved endpoint protection controls Ensure security solutions, policies and procedures are sufficient to meet and respond to threats to our data and endpoint infrastructure. Recommend and provide technical support processes, metrics, and SLAs Maintain and enforce endpoint security policies and standards in alignment with corporate Governance, Security-Risk and Audit policies, procedures, industry regulation, best practices, and security frameworks (e.g., ISO 27001, NIST, CIS) Create and Deliver reports pertaining to endpoint security and compliance Support and document the implementation of approved endpoint security software and infrastructure components Oversee projects from inception to closure ensuring completion according to business requirements and stakeholder standards Ensure compliance with corporate Governance, Security-Risk and Audit policies, procedures, and best practices Perform continuous mentorship and development of junior staff members; serve as a point of contact for escalation and engagement Develop technical documentation, policies, and procedures for endpoint security application use and support; communicate technical standards to Information Technology teams and junior team members Regular attendance in conformance with standards May be required to work varying schedules to reflect business needs Required to attend all mandatory training sessions and meetings Demonstrate a proactive approach towards work activities Manage multiple projects to timely, successful completion Perform other duties as assigned Your Qualifications Include: 4 Year college/university degree or technical degree required or applicable industry certifications (CISSP preferred) and relevant experience required 5+ years of experience in Information Security in an enterprise environment 2+ years of experience as a technical project lead and primary support role Extensive hands-on experience and expertise in endpoint security technologies and solutions to include: Privileged Access Management Endpoint Privilege Management Threat hunting and remediation Exploit mitigation Vulnerability assessment, management, and monitoring tools Anti-virus/malware telemetry Configuration and operation of Windows/MAC/Linux operating systems Triaging security events from SIEM and other security appliances Identity and cyber security software-based tools, audits and compliance Incident response, documentation, and reporting Mobile device management, Cloud, security, and investigations Network protocols – IP, DHCP, DNS Microsoft Active Directory, Azure Active Directory and associated components Web Content Management Patch Management and RMM Strong knowledge of host and networked based attack methodologies Solid understanding of various governance frameworks such as ITIL and NIST Expertise in endpoint security best practices Knowledge of network and firewall infrastructure Preferred experience and certifications: Knowledge of Security Technologies from Ivanti, Sentinel One, Palo Alto Networks, Sophos, Cisco Umbrella and Idira (formerly CyberArk) Experience in retail, travel, restaurants, or hospitality Experience in compliance with PCI and SOX Microsoft Security Certifications Must be able to safely lift and carry computer equipment (computers, monitors, servers, switches, firewalls, etc.) Excellent analytical and problem-solving skills, with the ability to troubleshoot complex security issues Effective communication and interpersonal skills, with the ability to collaborate across teams Ability and willingness to work a flexible schedule to include weekends and holidays Must be willing to travel domestically or abroad up to 20% of the time

Lead a remote team to drive sales and service excellence while managing performance and guest escalations. | At least 2 years in reservations, customer service, or hospitality with leadership experience and a high school diploma. | Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks and more What We’re Looking For: Loews Hotels & Co is seeking a Reservations Supervisor to join our Customer Engagement Center team. This leadership role is ideal for a hospitality professional with a passion for driving sales and service excellence while leading high-performing remote teams. As a key point of contact for prospective guests, our Travel Planner team ensures that every interaction reflects the warmth, professionalism, and personalized care that define the Loews brand. The Reservations Supervisor will work closely with the Operations Management team to support overall daily operations, provide real-time team member support, and ensure the consistent delivery of accurate information and seamless booking experiences across both voice and digital channels. The ideal candidate brings exceptional communication skills, a guest-first mindset, and the ability to inspire team members to achieve excellence with every interaction. Who You Are: A hospitality professional with a passion for both service and sales Confident, people-first and compassionate leader who thrives in fast-paced environments Skilled in motivating and supporting remote teams to deliver exceptional guest experiences A clear and effective communicator—both verbally and in writing Guest-focused, with a natural ability to handle challenges with empathy and professionalism Adaptable and resourceful, with the ability to manage shifting priorities Detail-oriented and committed to upholding brand standards and operational excellence Collaborative by nature, with a strong sense of team ownership and accountability Comfortable with taking the lead in a variety of settings Proactive in identifying service and efficiency opportunities and supporting continuous improvement Solution-oriented, with a calm and composed approach to guest concerns or escalations Eager to learn, grow, and contribute to a culture of excellence, growth, and belonging What You’ll Do: Support a remote team of agents across the entire Customer Engagement Center Partner with Operations Management to support daily center operations and drive service and sales performance Provide real-time coaching and support to team members, reinforcing service standards and accuracy Monitor engagement quality across voice and digital channels, ensuring alignment with brand standards Monitor real-time operations to ensure operations efficiency and service level achievement Serve as a key point of escalation for guest concerns and operational challenges Collaborate across departments to ensure smooth communication and guest issue resolution Participate in staffing, training, and performance feedback initiatives Collaborate with other leaders and departments to drive operational improvements and guest satisfaction Support a culture of recognition, teamwork, and professional growth across the Customer Engagement Center Your Experience Includes: 2+ years of experience in a reservation, customer service, contact center, or hospitality role High School Diploma or GED required; College degree preferred Proven ability to lead and coach high-performing teams, preferably in a remote or virtual setting Strong guest service and sales acumen Ability to maintain confidentiality and exercise sound judgment in decision-making Excellent verbal and written communication skills Proficiency with Microsoft Office tools (Excel, Word, Outlook) and contact center technologies Ability to adapt to changing priorities and manage time effectively in a dynamic environment Availability to work a flexible schedule, including nights, weekends, and holidays as needed Who You’ll Supervise: None

Lead HR technology governance, Workday roadmap, and people analytics to support organizational HR strategy and business objectives. | Requires 5+ years leadership in HR technology and analytics, strong Workday knowledge, and experience in workforce data and HRIS partnerships. | Our Loews Hotels & Co Home Office remote teams provide support to all our properties throughout the United States. Our talented teams provide guidance over strategic planning, operations, revenue management, communications, marketing, finance, human resources, and information technology. What We’re Looking For: The Director, HR Systems and Analytics serves as the strategic bridge between Human Resources, the IT HRIS team, and external technology partners to ensure HR technology investments, workforce data, and analytics capabilities support the organization's people strategy and business objectives. This role is responsible for HR technology governance, roadmap development, process optimization, workforce analytics, and adoption of HR systems, with a primary focus on Workday. The Director serves as the business owner for HR technology within HR, partnering closely with HR leadership to define priorities, establish requirements, and ensure technology solutions align with organizational needs. The Director also leads the organization's people analytics strategy, delivering workforce insights that enable data-driven decision-making and improve organizational effectiveness. Who You Are: • Strategic technology partner who translates business needs into scalable, people-first HR solutions • Data-driven analyst who turns workforce insights into clear, actionable recommendations • Confident communicator who builds trust and alignment across HR, IT, and executive stakeholders • Forward-thinking innovator who stays ahead of HR technology trends and Workday capabilities • Collaborative leader who thrives in a fast-paced, ever-evolving environment • Veterans and military spouses encouraged to apply What You’ll Do: HR Technology Strategy, Governance & Workday Roadmap • Serve as the primary HR business owner for Workday and the HR technology portfolio. • Develop, maintain, and govern a multi-year HR technology roadmap aligned with organizational goals, workforce priorities, and HR strategy. • Establish governance processes for evaluating, prioritizing, and sequencing HR technology initiatives, enhancements, and investments. • Partner with HR leadership and HR Business Partners to identify opportunities to improve processes, employee experience, manager effectiveness, and operational efficiency through technology. • Translate HR business requirements into clear functional priorities and recommendations for the IT HRIS team. • Lead cross-functional discussions to balance competing priorities and ensure alignment among HR, IT, Finance, and business stakeholders. • Monitor roadmap progress, business outcomes, and return on technology investments, regularly communicating status and recommendations to executive leadership. • Stay informed on market trends, emerging HR technologies, and Workday innovations to continuously improve organizational capabilities. Workday Partnership & Vendor Management • Serve as the primary HR relationship manager and strategic point of contact for Workday and other HR technology vendors. • Represent the organization in discussions regarding the Workday product roadmap, new functionality, best practices, and innovation opportunities. • Evaluate Workday releases and new features to identify capabilities that support organizational priorities and enhance employee and manager experiences. • Partner with the IT HRIS team and Workday representatives to prioritize enhancements and drive successful implementation of roadmap initiatives. • Coordinate participation in Workday user groups, benchmarking forums, and customer advisory opportunities. • Manage vendor relationships to ensure services, capabilities, and investments align with organizational objectives. HR-IT Partnership & Solution Delivery • Act as the primary liaison between HR and the IT HRIS team. • Ensure HR technology priorities are clearly defined, documented, and communicated to technical partners. • Provide business leadership for system implementations, enhancements, upgrades, testing, and change management initiatives. • Facilitate collaboration between HR stakeholders and technical teams to ensure successful delivery of business requirements. • Monitor project outcomes and ensure solutions achieve intended business objectives. • Support continuous improvement of HR technology capabilities and service delivery models. Workday Optimization & Adoption • Drive adoption and effective utilization of Workday across employees, managers, and HR teams. • Lead initiatives to increase self-service capabilities and improve user experience. • Identify opportunities to streamline HR processes through technology-enabled solutions and automation. • Partner with HR leaders to develop communication, training, and change management strategies that promote adoption and utilization. • Monitor system usage and adoption metrics, recommending actions to improve engagement and business value realization. • Ensure technology solutions are being leveraged to their fullest potential across the employee lifecycle. People Analytics & Workforce Insights • Develop and lead the enterprise people analytics strategy. • Establish workforce metrics, reporting standards, dashboards, and scorecards that support strategic decision-making. • Deliver actionable insights related to: workforce planning, headcount and labor trends, total rewards trends, retention and turnover, talent acquisition effectiveness, internal mobility, diversity, employee engagement, leadership and succession planning, and organizational effectiveness. • Partner with HR and business leaders to identify workforce trends, risks, and opportunities. • Present workforce insights and recommendations to executive leadership in a clear and impactful manner. • Foster a culture of data-driven decision-making throughout the HR organization. Data Governance & Reporting • Establish standards for HR data quality, governance, validation, and stewardship. • Partner with the IT HRIS team to ensure data integrity, consistency, and reporting reliability across systems. • Define enterprise workforce reporting requirements and metrics. • Ensure executive reporting delivers accurate, timely, and actionable information. • Support compliance, audit, and regulatory reporting requirements. • Promote strong data management practices across the HR function. Leadership & Stakeholder Management • Serve as a trusted advisor to the Chief People Officer and HR leadership team on HR technology, workforce analytics, and process optimization. • Build strong partnerships with HR Business Partners, IT, Finance, and business leaders. • Lead and develop HR analytics and HR technology business resources as applicable. • Drive a culture of continuous improvement, innovation, accountability, and service excellence. • Influence decisions through data, business cases, strategic recommendations, and strong stakeholder engagement. Your Qualifications Include: Required • Bachelor's degree in Human Resources, Business Administration, Information Systems, Analytics, or a related field. • 5+ years of progressive experience in HR technology, HR operations, people analytics, HRIS, or related disciplines. • 5+ years of leadership experience influencing cross-functional teams and strategic initiatives. • Strong knowledge of Workday functionality, capabilities, and HR business processes. • Experience developing HR technology roadmaps and leading governance processes. • Demonstrated success partnering with IT teams to deliver technology-enabled business solutions. • Experience developing workforce analytics, executive dashboards, and KPI reporting. • Strong project management, change management, and stakeholder management skills. • Excellent communication, presentation, and executive influencing skills. Preferred • Master's degree in Human Resources, Business Administration, Analytics, Organizational Development, or related field. • Workday certification or advanced Workday experience. • Experience with business intelligence and data visualization tools such as Power BI, Tableau, or Workday Prism. • Experience leading enterprise HR transformation or HR technology optimization initiatives. • Knowledge of HR data governance, compliance, and workforce planning methodologies.