LiveKit

Serve as the first point of contact for developer inquiries and triage and prioritize inbound issues. Provide troubleshooting or workarounds to unblock customers quickly and escalate complex issues to internal teams. | 2-4 years of experience in developer support or a customer-facing engineering role is required. Strong problem-solving skills and familiarity with APIs, SDKs, and networking basics are essential. | LiveKit is revolutionizing the AI landscape by providing the essential network infrastructure that powers multimodal AI interfaces, enabling seamless audio and visual interactions. Founded in 2021, LiveKit has rapidly grown to support over 3 Billion calls annually, 200,000+ developers globally, and industry giants like OpenAI, Character AI, Spotify, and Meta. You'll Thrive at LiveKit if You: are obsessed with helping developers succeed are known as the go-to person for solving tricky technical issues work hard and can move fast without sacrificing quality care deeply about polish, detail, and clear communication are a fast learner, frequently picking up new tools, systems, and skills The best way to impress us is by showing how you help others unblock themselves—and maybe by tinkering with LiveKit along the way 😊 About This Role: We’re hiring a Developer Support Engineer to be the first line of technical support for the thousands of developers building with LiveKit. You’ll respond to inbound requests, triage and diagnose issues, and ensure developers receive fast, accurate, and empathetic help, whether through direct responses or by routing problems to the right internal teams. This role is ideal for someone who thrives in a fast-paced, highly technical environment, has a deep curiosity about how things work, and takes pride in creating clarity out of chaos. You’ll collaborate closely with our Developer Success, Engineering, and Sales teams to make sure every developer gets the help they need and that their feedback informs how we build. What You'll Do: Serve as the first point of contact for developer inquiries across support channels (tickets, community, Slack, email) Triage and prioritize inbound issues, ensuring clear ownership and timely responses Reproduce and validate issues where possible, collecting logs, SDK versions, and environment details Provide initial troubleshooting or workarounds to unblock customers quickly Escalate more complex issues to internal teams with crisp summaries and context Document learnings and contribute to internal and external knowledge bases Identify trends or recurring issues and collaborate with the team to improve documentation, tooling, and product experience Who You Are: 2–4 years of experience in developer support, technical support, or a customer-facing engineering role Strong problem-solving skills with a methodical approach to debugging Familiarity with APIs, SDKs, and networking basics (HTTP, WebRTC, WebSocket, SIP) Clear written and verbal communicator who can explain technical details concisely Comfortable using tools like Postman, curl, Wireshark, and browser dev tools Curious and empathetic, always keeping the developer’s perspective in mind Nice to Have: Experience with real-time infrastructure frameworks and protocols such as WebRTC, SIP, or cloud communications APIs Familiarity with AI and agent platforms, including voice AI systems or frameworks that combine speech, reasoning, and real-time interaction Familiarity with AI and agent platforms, including voice AI systems or frameworks that combine speech, reasoning, and real-time interaction Experience using ticketing or issue-tracking tools like Linear, Jira, or Zendesk Basic scripting or automation experience for improving internal workflows or triage efficiency We Offer: The opportunity to shape the brand of a fast-growing developer platform Collaboration with a small, senior team that deeply values craft and creativity Competitive salary and equity package Health, dental, and vision benefits Flexible vacation policy

Partner with sales to qualify opportunities, deliver demos and workshops, design scalable real-time application architectures, build prototype integrations, and support technical proposals. | 5+ years in sales engineering or solutions architecture at B2B SaaS or infrastructure companies, proficiency in Go or Python, strong communication skills, and familiarity with client SDKs, APIs, and cloud infrastructure. | LiveKit is revolutionizing the AI landscape by providing the essential network infrastructure that powers multimodal AI interfaces, enabling seamless audio and visual interactions. Founded in 2021, LiveKit has rapidly grown to support over 3 Billion calls annually, 100,000+ developers globally, and industry giants like OpenAI, Character AI, Spotify, and Meta. You'll thrive at LiveKit if you: obsessed with making the best product for our customers. are known as the go-to person for tackling tough problems work hard and can build and ship fast focused on polish, detail and quality are a fast learner, frequently picking up new tips, tricks, and skills. The best way to impress us is with thoughtful ways you’d implement LiveKit, and potentially tinkering with it 😊 About This Role: LiveKit is seeking a Sales Engineer to bridge the gap between our technical platform and the customers who build on top of it. This role is perfect for someone who can go deep on technical concepts, while also building trust and clarity in customer conversations. You’ll work closely with Account Executives, Product, and Engineering to help prospects understand our capabilities, design solutions that fit their needs, and guide them through successful adoption. You’ll be the go-to technical expert during the sales process—someone who can whiteboard architectures, prototype integrations, and translate complex requirements into clear, actionable steps. Your mission: make it easy and exciting for customers to build real-time audio/video applications with LiveKit. What You’ll Do Partner with Sales to qualify opportunities, understand customer goals, and scope technical solutions. Deliver technical presentations, demos, and workshops that clearly communicate LiveKit’s value. Collaborate with prospects to design architectures for scalable, performant real-time applications. Build prototype integrations or sample code to accelerate evaluation cycles. Serve as a trusted advisor—helping customers navigate SDKs, APIs, infrastructure choices, and best practices. Capture customer feedback and influence product roadmaps alongside Product and Engineering. Maintain a deep, evolving understanding of LiveKit’s platform and the real-time communications ecosystem. Support Account Executives in technical proposal writing, RFP responses, and proof-of-concepts. Provide post-sale handoffs to Customer Success and Solutions Engineering for smooth onboarding. Who You Are: Experience with customer-facing roles and the ability to build credibility and trust quickly. Proficient in one or more programming languages (Go, python ideally) Familiar with deploying agents, basic understanding of how client SDK development, APIs, and cloud architectures. 5+ years of experience in sales engineering, solutions architecture, or field developement engineer at a B2B SaaS, infrastructure company or B2D (business to developer) . Excellent communicator—able to translate technical concepts for both deeply technical and business-oriented audiences. Comfortable running live demos and technical workshops. Self-starter who thrives in fast-paced, low-process environments. Strong collaboration skills—you can work seamlessly with sales, product, and engineering teams. Bonus Points: Strong technical background—ideally with experience in real-time media, WebRTC, or developer platforms. Our Commitments to You We offer An opportunity to build something truly impactful to the world Contribute to open source alongside world-class engineers Competitive salary and equity package Health, dental, and vision benefits Flexible vacation policy