Limber

Lead and grow client success team and portfolio, drive account growth and upselling, manage executive relationships, and optimize client experience in a hybrid healthcare technology environment. | 7+ years client success experience with 3+ years leading teams, proven scaling of client accounts, healthcare digital health experience including clinical workflows and reimbursement, strong communication and analytical skills, and willingness to travel ~20%. | About Us Limber Health is building and enabling the world’s leading hybrid model of in-person and digital musculoskeletal (MSK) care. Limber Health is a digital health solutions company that is built to empower Physical Therapists and Physicians to augment in-clinic patient care with at-home support through digital technology, remote therapeutic monitoring (RTM), outcomes collection, home exercise programs (HEP), care navigation, and data analytics. The platform enables in-clinic providers in delivering the hybrid approach to care and features a complete digital MSK health platform for the shift to value-based healthcare. Clinically validated through research conducted at Mayo Clinic and awarded Most Impactful New Technology by the American Congress of Rehabilitation Medicine, Limber Health empowers providers in augmenting in-person clinician visits with digital at-home support to best meet patients where they are. To learn more, visit https://www.limberhealth.com About the Opportunity As the Senior Director of Customer Success at Limber, you will play a pivotal role in driving the success and satisfaction of our clients. We are seeking an entrepreneurial individual with a strong sales and commercial mindset, a background in healthcare reimbursement, and experience in scaling early-stage companies, particularly focused on providers. Limber Health is partnered with many of the world’s leading physical therapy and orthopedic practices and is looking for a seasoned leader to manage its Client Success services. Responsibilities: Growing Accounts and Upselling: - Develop strategies for growing existing accounts and upselling new products. - Set and achieve target benchmarks, establishing quotas and metrics for client success. - Drive provider adoption and facilitate change-management to drive growth and volume. Client Portfolio Management: - Oversee a large portfolio of clients, including many of the leading physical therapy and orthopedic practices in the United States. - As a key leader at a growing startup, you will both lead client success team members as well as directly lead and manage the company’s largest accounts. - Serve as the face of Limber for all client-related needs throughout the client lifecycle, from implementation to launch, growth, product training, renewals, upsells, and account management. Relationship Building and Trust: - Build trust with clients, fostering long-lasting and trusting relationships. - Identify client challenges and risk areas, developing proactive solutions to avoid any risk of churn. Feedback and Optimization: - Gather feedback from clients and collaborate with the product and technology teams to communicate feedback and optimize the product/client experience. - Drive client success across key performance indicators (KPIs) such as improved health outcomes, revenue, patient engagement, and client satisfaction. Sales and Commercial Mindset: - Apply sales and commercial strategies to drive revenue growth and achieve upselling targets. - Collaborate closely with the sales team to identify and capitalize on growth opportunities. Team Management: - Manage a team of 2-4 individuals, providing leadership, guidance, and support. - Opportunity to lead the expansion of the Client Success team as the business continues to scale. - Foster a collaborative and high-performance culture within the client success team. Requirements: - 7+ years of experience and a proven track record in client success functions, including at least 3 years leading a customer success, operations, or a strategy team. - Proven track record scaling clients from $50K ARR to $250K + ARR. Background in digital health, preferably integrating new care models and provider-facing technology directly into practices;understanding clinical workflows, EMR integrations and billing/reimbursement systems strongly preferred - Comfortable managing executive-level commercial relationships. - Excellent communication, interpersonal, and presentation skills, with the ability to collect and present meaningful data. - Strong relationship-building and listening skills, with a genuine passion for the customer and their experience. - Demonstrated customer focus and a strong analytical and problem-solving ability. - Entrepreneurial spirit, hands-on approach, and the ability to thrive in a startup environment. - Experience in early-stage companies, with a focus on driving growth and client success. - Periodic travel (~20%) required (client meetings, trade shows, etc.) \n \n $130,000 - $165,000 a year Annual Compensation $130k, with an on-target incentive of $35k, based on TBD performance targets. Total on-target earnings are $165k Travel reimbursement provided Comprehensive benefits include medical, dental, and vision insurance; prescription coverage; disability and life insurance; FSA & HSA accounts; an Employee Assistance Program; a 401(k) plan with company matching; and parental leave. Additionally, employees receive unlimited PTO and 10 company holidays. \n We are interested in every qualified candidate who is eligible to work in the United States. However, we are currently unable to sponsor visas. Attention: If you receive an email claiming to be from Limber but it is not from Limberhealth.com, please disregard and delete the message immediately. If you have any inquiries about available job opportunities, please visit https ://www.limberhealth.com/ and contact us directly.

Travel extensively to partner clinics to coach and support clinicians in adopting Limber's remote therapeutic monitoring platform to improve patient outcomes. | Must be a licensed Physical or Occupational Therapist with 2-5 years clinical experience, strong communication skills, ability to travel extensively, and a valid driver's license. | About Limber At Limber Health, we're transforming how musculoskeletal care is delivered-bringing together the best of in-clinic treatment and digital support to help patients recover faster, stay engaged, and feel empowered in their health journey. Our platform is designed for therapists and physicians to extend their care beyond the clinic through a seamless, evidence-based digital experience. With the Limber mobile app and remote care team, patients receive guided home exercise therapy, remote monitoring, and educational support from the comfort of home while staying connected to their care team. Backed by clinical research from the world's leading hospital systems and trusted by top provider groups and health plans, Limber is redefining what modern rehab looks like by making high-quality care more accessible, engaging, and effective for everyone. Job Description As a Field Client Success Manager (FCSM), you'll be on the forefront of one of the biggest shifts happening in physical therapy today. This role is designed for a licensed Physical Therapist or Occupational Therapist who is passionate about driving innovation in care delivery to ensure patients receive personalized care at home. You will be working directly with clinicians to adopt Limber's technology and improve patient outcomes through Limber's market-leading Remote Therapeutic Monitoring (RTM) solution. This is a high-impact role that involves extensive travel, with an expected travel commitment of 70-80% of working time. You'll travel to visit physical therapy clinics in person, helping to coach clinicians and staff on best practices for success with Limber's RTM platform and patient navigation solution. The Limber team helped pioneer the RTM CPT codes, enabling a new hybrid care model that combines hands-on in-clinic care with digital services to best meet patients where they are, ultimately providing patients with comprehensive care in-clinic and at-home. Limber's RTM solution has demonstrated exceptional results with increasing home exercise adherence, improving overall patient outcomes while decreasing downstream healthcare costs (eg, avoidable surgeries, injections, and opioid use) Your Direct Impact The Field Customer Success Manager (FCSM) is a critical, hands-on partner to our clinicians and physical therapy practices. You will drive the successful adoption and sustained usage of RTM. In this role, you'll visit clinics that partner with Limber, working one-on-one with clinicians, regional and clinic leadership, and their clinic staff to help them achieve success with adopting RTM into their practices. You'll build deep relationships, identify barriers to adoption, and drive measurable improvements in RTM utilization and patient outcomes. This is your opportunity to drive meaningful change in the PT industry by helping clinicians adapt to a better, more connected way of delivering care and improving patient adherence. Responsibilities • Full-time role, traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships • Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions • Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools • Analyze usage metrics and develop strategic action plans to improve performance and engagement • Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements • Track visit outcomes and progress against client KPIs in a structured and organized way • Support new client go-lives and implementation initiatives in the field > Requirements • Licensed Physical Therapist or Occupational Therapist • 2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required • Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role • Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day • Self-starter with the ability to work independently while remaining highly accountable • Strong problem-solving skills and ability to adapt in real time • Highly motivated by performance and commission-based earning structures • Comfortable with extensive travel- mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate) • An active driver's license in good standing is required • Must have reliable access to a major airport for regional travel • Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms > $80,000 - $100,000 a year Compensation Annual Compensation: $80K - $100K, including commissions (commission component ranging from 10-30%) Travel reimbursement provided Comprehensive benefits include medical, dental, and vision insurance; prescription coverage; disability and life insurance; FSA & HSA accounts; an Employee Assistance Program; a 401(k) plan with company matching; and parental leave. Additionally, employees receive unlimited PTO and 10 company holidays. We are interested in every qualified candidate who is eligible to work in the United States. However, we are currently unable to sponsor visas. Attention: If you receive an email claiming to be from Limber but it is not from Limberhealth.com, please disregard and delete the message immediately. If you have any inquiries about available job opportunities, please visit https ://www.limberhealth.com/ and contact us directly. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Travel extensively to partner clinics to coach clinicians and staff on adoption and use of Limber's remote therapeutic monitoring platform to improve patient outcomes. | Licensed PT or OT with 2-5 years clinical experience, excellent interpersonal skills, ability to travel extensively, and a self-starter mindset. | About Limber At Limber Health, we're transforming how musculoskeletal care is delivered-bringing together the best of in-clinic treatment and digital support to help patients recover faster, stay engaged, and feel empowered in their health journey. Our platform is designed for therapists and physicians to extend their care beyond the clinic through a seamless, evidence-based digital experience. With the Limber mobile app and remote care team, patients receive guided home exercise therapy, remote monitoring, and educational support from the comfort of home while staying connected to their care team. Backed by clinical research from the world's leading hospital systems and trusted by top provider groups and health plans, Limber is redefining what modern rehab looks like by making high-quality care more accessible, engaging, and effective for everyone. Job Description As a Field Client Success Manager (FCSM), you'll be on the forefront of one of the biggest shifts happening in physical therapy today. This role is designed for a licensed Physical Therapist or Occupational Therapist who is passionate about driving innovation in care delivery to ensure patients receive personalized care at home. You will be working directly with clinicians to adopt Limber's technology and improve patient outcomes through Limber's market-leading Remote Therapeutic Monitoring (RTM) solution. This is a high-impact role that involves extensive travel, with an expected travel commitment of 70-80% of working time. You'll travel to visit physical therapy clinics in person, helping to coach clinicians and staff on best practices for success with Limber's RTM platform and patient navigation solution. The Limber team helped pioneer the RTM CPT codes, enabling a new hybrid care model that combines hands-on in-clinic care with digital services to best meet patients where they are, ultimately providing patients with comprehensive care in-clinic and at-home. Limber's RTM solution has demonstrated exceptional results with increasing home exercise adherence, improving overall patient outcomes while decreasing downstream healthcare costs (eg, avoidable surgeries, injections, and opioid use) Your Direct Impact The Field Customer Success Manager (FCSM) is a critical, hands-on partner to our clinicians and physical therapy practices. You will drive the successful adoption and sustained usage of RTM. In this role, you'll visit clinics that partner with Limber, working one-on-one with clinicians, regional and clinic leadership, and their clinic staff to help them achieve success with adopting RTM into their practices. You'll build deep relationships, identify barriers to adoption, and drive measurable improvements in RTM utilization and patient outcomes. This is your opportunity to drive meaningful change in the PT industry by helping clinicians adapt to a better, more connected way of delivering care and improving patient adherence. Responsibilities • Full-time role, traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships • Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions • Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools • Analyze usage metrics and develop strategic action plans to improve performance and engagement • Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements • Track visit outcomes and progress against client KPIs in a structured and organized way • Support new client go-lives and implementation initiatives in the field > Requirements • Licensed Physical Therapist or Occupational Therapist • 2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required • Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role • Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day • Self-starter with the ability to work independently while remaining highly accountable • Strong problem-solving skills and ability to adapt in real time • Highly motivated by performance and commission-based earning structures • Comfortable with extensive travel- mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate) • An active driver's license in good standing is required • Must have reliable access to a major airport for regional travel • Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms > $80,000 - $100,000 a year Compensation Annual Compensation: $80K - $100K, including commissions (commission component ranging from 10-30%) Travel reimbursement provided Comprehensive benefits include medical, dental, and vision insurance; prescription coverage; disability and life insurance; FSA & HSA accounts; an Employee Assistance Program; a 401(k) plan with company matching; and parental leave. Additionally, employees receive unlimited PTO and 10 company holidays. We are interested in every qualified candidate who is eligible to work in the United States. However, we are currently unable to sponsor visas. Attention: If you receive an email claiming to be from Limber but it is not from Limberhealth.com, please disregard and delete the message immediately. If you have any inquiries about available job opportunities, please visit https ://www.limberhealth.com/ and contact us directly. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Drive adoption and sustained usage of Limber's RTM platform by building clinician relationships, providing in-person coaching, and supporting implementation with extensive travel. | Licensed Physical Therapist or Occupational Therapist with 2-5 years clinical experience, excellent communication skills, ability to travel extensively, and motivation for commission-based compensation. | About Limber At Limber Health, we’re transforming how musculoskeletal care is delivered—bringing together the best of in-clinic treatment and digital support to help patients recover faster, stay engaged, and feel empowered in their health journey. Our platform is designed for therapists and physicians to extend their care beyond the clinic through a seamless, evidence-based digital experience. With the Limber mobile app and remote care team, patients receive guided home exercise therapy, remote monitoring, and educational support from the comfort of home while staying connected to their care team. Backed by clinical research from the world’s leading hospital systems and trusted by top provider groups and health plans, Limber is redefining what modern rehab looks like by making high-quality care more accessible, engaging, and effective for everyone. Job Description As a Field Client Success Manager (FCSM), you’ll be on the forefront of one of the biggest shifts happening in physical therapy today. This role is designed for a licensed Physical Therapist or Occupational Therapist who is passionate about driving innovation in care delivery to ensure patients receive personalized care at home. You will be working directly with clinicians to adopt Limber’s technology and improve patient outcomes through Limber’s market-leading Remote Therapeutic Monitoring (RTM) solution. This is a high-impact role that involves extensive travel, with an expected travel commitment of 70-80% of working time. You’ll travel to visit physical therapy clinics in person, helping to coach clinicians and staff on best practices for success with Limber’s RTM platform and patient navigation solution. The Limber team helped pioneer the RTM CPT codes, enabling a new hybrid care model that combines hands-on in-clinic care with digital services to best meet patients where they are, ultimately providing patients with comprehensive care in-clinic and at-home. Limber’s RTM solution has demonstrated exceptional results with increasing home exercise adherence, improving overall patient outcomes while decreasing downstream healthcare costs (eg, avoidable surgeries, injections, and opioid use) Your Direct Impact The Field Customer Success Manager (FCSM) is a critical, hands-on partner to our clinicians and physical therapy practices. You will drive the successful adoption and sustained usage of RTM. In this role, you’ll visit clinics that partner with Limber, working one-on-one with clinicians, regional and clinic leadership, and their clinic staff to help them achieve success with adopting RTM into their practices. You'll build deep relationships, identify barriers to adoption, and drive measurable improvements in RTM utilization and patient outcomes. This is your opportunity to drive meaningful change in the PT industry by helping clinicians adapt to a better, more connected way of delivering care and improving patient adherence. Responsibilities • Full-time role, traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships • Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions • Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools • Analyze usage metrics and develop strategic action plans to improve performance and engagement • Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements • Track visit outcomes and progress against client KPIs in a structured and organized way • Support new client go-lives and implementation initiatives in the field Requirements • Licensed Physical Therapist or Occupational Therapist • 2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required • Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role • Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day • Self-starter with the ability to work independently while remaining highly accountable • Strong problem-solving skills and ability to adapt in real time • Highly motivated by performance and commission-based earning structures • Comfortable with extensive travel— mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate) • An active driver's license in good standing is required • Must have reliable access to a major airport for regional travel • Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms Compensation Annual Compensation: $80K - $100K, including commissions (commission component ranging from 10-30%) Travel reimbursement provided Comprehensive benefits include medical, dental, and vision insurance; prescription coverage; disability and life insurance; FSA & HSA accounts; an Employee Assistance Program; a 401(k) plan with company matching; and parental leave. Additionally, employees receive unlimited PTO and 10 company holidays. We are interested in every qualified candidate who is eligible to work in the United States. However, we are currently unable to sponsor visas. Attention: If you receive an email claiming to be from Limber but it is not from Limberhealth.com, please disregard and delete the message immediately. If you have any inquiries about available job opportunities, please visit https ://www.limberhealth.com/ and contact us directly. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.