Lightyear

Oversee and optimize telecom quoting and installation processes, manage a team, and collaborate with sales and product teams to enhance customer experience. | Minimum 2+ years in operations, consulting, or startup environments with strong project management, data analysis, and process improvement skills; high emotional intelligence. | Strategy & Operations Associate Procurement Operations The Company: Lightyear builds software that is revolutionizing the telecom management experience for hundreds of enterprises. Lightyear’s platform helps enterprise IT teams automate telecom procurement, network inventory management, telecom bill payment, and much more, and is utilized by companies including Honeywell, Alo Yoga, Palo Alto Networks, and Louis Vuitton. Lightyear has raised nearly $50M from the first investors in Roblox, Discord, Coupang, Robinhood, and Flexport. The Position: As Lightyear’s S&O associate leading procurement operations, you’ll help Lightyear build out processes for and scale our telecom quoting and implementations functions. In this role, you will help manage a team of quoting, installation, and telecom service delivery specialists who work closely with Lightyear’s sales team, telecom providers and our customers to deliver the best possible customer experience. With strong performance and tenure, you can grow to oversee even more of the Operations function within Lightyear and play an influential role in Operations strategy. In this role, you will report to our Head of Operations, and work closely with sales and product leadership as well. This position will be full-time and salaried with top-tier cash and equity compensation (compensation package determined by experience and fit). Base salary will range between $90-120k with bonus and equity package. Key Responsibilities Oversee Lightyear’s operations’ team’s efforts around quoting and telecom service installations to drive a best-in-class customer experience Define and track team and individual KPIs to ensure continuous improvement Define and continuously optimize quoting and implementation processes based on learnings to drive a better, cheaper, faster customer experience Hire and onboard new product operations team members as we grow to ensure a seamless customer delivery experience Partner with Sales and Product to look for areas that can be made more efficient either through additional team resources, process improvements or product enhancements Ideal Qualifications 2+ years of investment banking, consulting, startup operations, or related top-tier post college experience Demonstrated excellent project management skills, ability to manage and manipulate large data sets, critically analyze existing processes, and identify opportunities for process improvement Demonstrated high EQ, as this role requires influencing internal and external parties to achieve particular outcomes on short timelines Bonus if located in NYC

Leading customer support teams, designing processes, and analyzing data to improve service quality. | Extensive customer support leadership experience, data analysis skills, and familiarity with SaaS or telecom sales are required. | Who are we? Lightyear builds software that is revolutionizing the telecom management experience for hundreds of enterprises. Lightyear’s platform helps enterprise IT teams automate telecom procurement, network inventory management, telecom bill payment, and much more, and is utilized by companies including Honeywell, Alo Yoga, Palo Alto Networks, and Louis Vuitton. Lightyear has raised nearly $50M from the first investors in Roblox, Discord, Coupang, Robinhood, and Flexport. What’s the role? As an Enterprise Account Manager, you will own a focused expansion motion within Lightyear’s existing customer base. You will analyze customer network data, identify cost optimization opportunities, and guide customers through decision-making and execution. This is a highly analytical, customer-facing role with direct ownership of commercial outcomes. This is an early role on the Customer Success team with meaningful ownership and the opportunity to help define how this motion scales. This position will be full-time, remote, and salaried with $150k - $160k+ OTE cash compensation, with additional compensation in equity (compensation determined by experience and fit). Key Responsibilities Analyze customer network and inventory data to identify reshop and cost savings opportunities (e.g. procuring or renegotiating existing network services) Build clear business cases that quantify customer impact and commercial value Present recommendations to customer stakeholders and guide decision-making Coordinate with Sales and Operations to scope, quote, and execute opportunities Own execution through completion, maintaining momentum and accountabilit Contribute to playbooks, processes, and tools to make this motion repeatable Ideal Qualifications 4+ years of sales or account management experience in telecom or B2B SaaS with a record of high performance Excellent communication skills - you write a great email and can deliver a clear, persuasive presentation Energy, grit, and flexibility needed to thrive in a constantly changing work environment An innate ability to self-start, prioritize, and creatively problem-solve Strong analytical skills with comfort in Excel or Google Sheets, with the ability to communicate data-driven recommendations clearly and confidently Bonus if located in Austin (Hiring Manager is based in Austin)