LexisNexis

LexisNexis

3 open positions available

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LexisNexis

Director of Market Insights and Customer Experience

LexisNexisAnywhereFull-time
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Compensation$118K - 264K a year

Lead and oversee qualitative and quantitative market research to deliver actionable insights and strategic recommendations. | 10-15 years of market research experience with strong leadership, strategic thinking, and communication skills. | About the Role Reporting to the Associate Vice President of Market Insights and Customer Experience, the Director of Market Insights will lead qualitative and quantitative market research as part of the global Insurance and Healthcare (IHC) Center of Excellence within LexisNexis Risk Solutions. This is a hands-on, strategic leadership role for someone who can translate business questions into well-designed research, connect findings to business priorities and implications and turn insights into clear recommendations that help stakeholders make informed decisions. The Director will also strengthen the quality, consistency and business impact of the team's work by setting standards, providing first-level review and coaching to raise the bar for research design, analysis, storytelling, and deliverable quality. This position can be hybrid in Alpharetta, GA or 100% remote. Key Responsibilities: • Partner with internal stakeholders to define external market and internal business unit research strategies, working through sometimes ambiguous or loosely-defined requests, clarifying the underlying business problem, and determining how research can best support the decision or objective. • Translate business objectives into clear research objectives, appropriate methods, project plans and reporting approaches. • Lead qualitative and quantitative research projects from intake through delivery, including study design, survey or guide development, fielding, analysis, reporting and presentation. • Analyze quantitative and qualitative data to develop clear findings, implications and recommendations. • Develop business-focused stories that explain what the research found, why it matters and what actions should be considered. • Present findings and recommendations to internal clients including senior leaders in a clear, practical and business-focused way. • Serve as a senior partner within the team by setting standards, providing first-level review, and coaching to improve research design, analysis, storytelling and deliverable quality. • Help shape the global market insights Center of Excellence by improving research practices, strengthening stakeholder engagement, and increasing the strategic impact of insights across Insurance and Healthcare. • Help establish and reinforce best practices for survey design, qualitative research, analysis, reporting and insight communication. • Manage research vendors when used to ensure projects are completed on time, on budget and to quality expectations. • Stay current on market research trends, tools, platforms and methods that can improve the quality, speed, and impact of the work. Requirements: • 10 to 15 years of experience in market research, insights, customer experience or strategy, including significant hands-on experience leading qualitative and quantitative research. B2B market research experience is preferred; experience supporting insurance, healthcare, data, analytics or technology businesses is a plus. International experience is a plus. • Experience owning complex research projects from intake through final recommendation. • Strong ability to translate business objectives into clear research objectives, appropriate methods, and actionable research plans. • Comfortable working through ambiguity or complexity, asking the right questions, facilitating cross-functional discussions, and helping stakeholders clarify the business problem, decision or objective behind a research request. • Strategic thinker who can connect research findings to business priorities, identify implications beyond the immediate project and recommend actions that support better decision-making. • Demonstrated ability to analyze quantitative and qualitative data and translate findings into clear implications and recommendations. • Strong storytelling and superior verbal and written communication skills, with the ability to develop deliverables that connect insights to business priorities, implications and recommended actions that support decisions. • Experience providing guidance, review and coaching to raise the quality of research design, analysis, reporting and deliverables. • Ability to help strengthen team practices, reinforce standards and improve the consistency and impact of research deliverables. • Strong quantitative, analytical and problem-solving skills. • Comfortable using AI tools, such as Copilot, ChatGPT, or similar platforms, as professional productivity enablers. • Self-directed and organized with strong planning, prioritization and project management skills. • Detail-oriented, with strong written, verbal and interpersonal skills. • Flexible, thoughtful and practical in applying research approaches to changing business needs while maintaining high standards for accuracy, quality and timeliness. • Proficiency in Microsoft Office, including Excel, PowerPoint and Word. • Working knowledge of research tools for survey programming and analysis, such as Qualtrics, SurveyMonkey or similar platforms. • Commitment to staying current on market research trends, tools, platforms and best practices. U.S. National Base Pay Range: $118,300 - $219,800. Geographic differentials may apply in some locations to better reflect local market rates.Base Pay Range for CO is $118,300 - $219,800. Base Pay Range for IL is $124,200 - $230,800. Base Pay Range for Chicago, IL is $130,200 - $241,800. Base Pay Range for MD is $124,200 - $230,800. Base Pay Range for NY is $130,200 - $241,800. Base Pay Range for New York City is $142,000 - $263,800. Base Pay Range for Rochester, NY is $118,300 - $219,800. Base Pay Range for OH is $112,400 - $208,800. Base Pay Range for NJ is $149,765- $239,235.This job is eligible for an annual incentive bonus.Application deadline is 08/01/2026. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

Market Research
Consumer Insights
Qualitative and Quantitative Analysis
Verified Source
Posted 14 days ago
LexisNexis

Director Product Mgmt (Remote USA)

LexisNexisAnywhereFull-time
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Compensation$136K - 303K a year

Lead product management team to develop and execute fraud analytics product strategy. | Experience managing product teams with domain knowledge in fraud prevention, AI, and strong product management skills. | About the Role Did you know that consumers lost over $1 trillion to scams in 2025 alone? You can play a part in helping make society safer and keeping the criminals at bay. LexisNexis Risk Solutions is seeking a Director of Product Management to join our Global Team, who would focus on growing our global fraud analytics proposition, helping us fulfil our mission to provide essential insights to advance and protect people, industry and society. You will lead a team of product managers designing and delivering to the product strategy through collaboration with geographically distributed stakeholders and customers. You will set the agenda for product domain and drive program execution and propose new business or product strategies, and provide input 'build vs buy' decisions. This position can be remote in the US, but due to the global nature of the portfolio, will require flexibility in working hours. Responsibilities • Lead a team of product managers bringing clarity and direction to a high-performing team. • Customer discovery, product delivery and development lifecycle: understand customer needs, experiment and collaborate to find answers to customer problems, define and prioritise incremental value, lead the execution of a product roadmap, focusing on improving customer experience; working closely with the development teams, data science, fellow product managers and wider organisation • Design and own product suite strategy and define it through collaboration and analysis of the right market, customer and business insights, ensuring the appropriate ROI. • Tracking and analysing product expenses, cost to revenue and profitability. • Data driven decision making and analysis: ability to drive conclusions from large volumes of data and recommend and execute relevant actions to help drive the further product development and increase customer satisfaction; • Go to market and product marketing lifecycle: working closely with the internal business partners (e.g. Sales, Marketing, Customer Support, Professional Services) to gather and assess product needs in the marketplace, manage customer feedback providing input and expertise to the marketing and other customer materials • Reporting: ability to measure team and portfolio success through aggressive KPIs ensuring reporting to stakeholders and senior leadership. • Due to the global nature of the role flexible working hours will be required . Requirements • Previous experience in recruiting and managing product teams with exceptional team leading skills. Empower and coach the team to further performance. • Domain knowledge in fraud prevention, statistical modelling and AI/machine learning is essential. • Very strong product management skills, preferably in a large, B2B organisation. • Ability to understand and analyse complex data in association with machine learning and AI algorithms • Experience with building and delivering through capital investment projects with a clear accountability for outcome. • Committed to delivering high quality to the users, keeping the customers at heart of every product decision • Track record in driving process improvement initiatives that have long-term value to the business and/or the customer. • Great organisational and prioritisation skills and attention to details with the ability to make decisions under pressure • Excellent verbal and written communication skills and ability to connect and communicate with a wide range of stakeholders at various levels of seniority, including CEO level. • Understanding of Agile methodologies and frameworks, for example Scrum and Kanban, is nice to have. • Experience in public speaking and representing organisation at external events is a nice to have. U.S. National Base Pay Range: $136,100 - $252,800. Geographic differentials may apply in some locations to better reflect local market rates.Base Pay Range for CO is $136,100 - $252,800. Base Pay Range for IL is $142,900 - $265,400. Base Pay Range for Chicago, IL is $149,600 - $278,100. Base Pay Range for MD is $142,900 - $265,400. Base Pay Range for NY is $149,600 - $278,100. Base Pay Range for New York City is $163,300 - $303,300. Base Pay Range for Rochester, NY is $136,100 - $252,800. Base Pay Range for OH is $129,200 - $240,100. Base Pay Range for NJ is $164,703- $263,097.This job is eligible for an annual incentive bonus.Application deadline is 08/01/2026. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

product management
fraud prevention
AI/machine learning
Verified Source
Posted 2 months ago
LE

Solutions Consultant: Alternative Legal Career, JD required

LexisNexisAnywhereFull-time
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Compensation$74K - 83K a year

Drive revenue and usage within assigned accounts by providing consultative services, collaborating on account strategy, delivering presentations and training, and gathering customer feedback. | Must have a JD degree, proven training or sales experience, strong communication skills, legal research experience, collaboration skills, organizational ability, and relationship-building expertise. | • * Successful JD candidates for this role will reside in the Albany/Buffalo area ** Do you enjoy building solid internal and external relationships resulting in growth? Do you enjoy collaborating cross-functionally to deliver on common goals? Join us in shaping a more just world. About Us LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities. About the Role You will be responsible for driving revenue, POS, use, and preference within assigned accounts and/or territory. The Solutions Consultant achieves this by understanding customer needs, generating leads, and addressing enterprise-wide issues. Responsibilities · Providing consultative services to mid- sized law firms to ensure maximized use and understanding of LexisNexis products, content, and tools · Collaborating with sales reps on account strategy to grow revenue and usage across the territory · Identifying and sharing leads and opportunities with sales partners and/or Product Specialists · Conducting customized and compelling presentations and training to customer user groups to help promote LexisNexis product in the marketplace · Collecting feature and function requirements from customers and communicate to appropriate product team members · Utilizing all required processes, tools and systems Requirements · Have a JD · Have excellent proven training and/or sales experience · Have solid verbal and written communication skills · Experience performing simple and complex research assignments · Be able to effectively partner and collaborate across teams · Have impressive organizational skills · Be able to build influential relationships internally and externally Work in a way that works for you We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees. Working with Us LexisNexis Legal & Professional is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace. Working for you We believe in a healthy work/life balance. We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:- Comprehensive, multi-carrier health plan benefits- Disability insurance- Dependent care and commuter spending accounts- Life and accident insurance- Retirement benefits (salary investment plan/employer stock purchase plan)- Modern family benefits, including adoption and surrogacy About our Team LexisNexis is a data and analytics company with 10,500 colleagues serving customers in more than 150 countries. We’re one of the largest information and analytics companies on the planet. We design solutions that help our customers increase productivity, improve decision-making and outcomes, and be more successful. Compensation Base salary: $74,000 plus a target bonus of $9K LexisNexis Legal & Professional (www.lexisnexis.com) is a leading global provider of content and technology solutions that enable professionals in legal, corporate, tax, government, academic and non-profit organizations to make informed decisions and achieve better business outcomes. As a digital pioneer, the company was the first to bring legal and business information online with its LexisNexis services. Today, LexisNexis Legal & Professional harnesses leading-edge technology and world-class content, to help professionals work in faster, easier and more effective ways. Through close collaboration with its customers, the company ensures organizations can leverage its solutions to reduce risk, improve productivity, increase profitability and grow their business.

Legal research
Consultative sales
Training and presentations
Account strategy
Cross-functional collaboration
Organizational skills
Relationship building
Verified Source
Posted 10 months ago

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