Lean IT Inc.

Handle inbound/outbound customer calls, resolve inquiries, document interactions, escalate issues, and meet performance goals. | High school diploma, customer service experience preferred, excellent communication, computer literacy, ability to multitask and work independently remotely. | We are a growing organization committed to delivering exceptional customer service and support. As we expand, we are seeking dedicated and professional Remote Call Center Agents to join our team and provide outstanding service to our clients. Responsibilities: • Handle inbound and outbound customer calls in a professional, courteous manner • Assist customers with inquiries, resolve issues, and provide accurate information • Document all customer interactions and maintain detailed records in the system • Escalate complex issues to the appropriate department when necessary • Meet individual and team performance goals, including call quality and response times • Maintain a positive, empathetic, and professional attitude with customers at all times Qualifications: • High school diploma or equivalent (Associate s degree preferred) • Previous experience in a call center, customer service, or related field preferred • Excellent communication and problem-solving skills • Strong computer literacy and ability to navigate multiple systems • Ability to multitask and work independently in a remote environment • Reliable internet connection and quiet workspace required Benefits: • Remote work flexibility • Health, dental, and vision insurance • Paid time off and holidays • Opportunities for training and career growth Apply today and become part of a team that values professionalism, growth, and customer satisfaction!