Lean IT Inc

Lead IT operations, infrastructure, cybersecurity, and strategic planning to align technology with business goals. | Requires leadership experience in IT management, strong knowledge of enterprise IT infrastructure, cybersecurity, cloud computing, and project management. | Lean IT Inc. is seeking an experienced and forward-thinking IT Director to lead our technology operations, infrastructure, cybersecurity initiatives, and strategic IT planning. The IT Director will play a critical leadership role in aligning technology investments with business objectives while ensuring the reliability, security, and scalability of enterprise systems. This position is ideal for a technology leader who enjoys driving innovation, mentoring teams, managing complex projects, and building technology strategies that support long-term organizational growth. Key Responsibilities • Develop and execute the organization's IT strategy, roadmap, and digital transformation initiatives. • Lead all aspects of IT operations, including infrastructure, cloud platforms, cybersecurity, networking, and technical support services. • Establish and maintain IT governance, security policies, and operational best practices. • Oversee system performance, uptime, disaster recovery planning, and business continuity efforts. • Manage cybersecurity programs, risk assessments, vulnerability management, and compliance initiatives. • Partner with executive leadership to identify technology opportunities that improve business outcomes. • Evaluate emerging technologies and recommend innovative solutions to increase efficiency and productivity. • Direct enterprise technology projects from planning through implementation and post-launch support. • Manage vendor relationships, contract negotiations, software licensing, and technology procurement. • Develop and manage departmental budgets while ensuring cost-effective use of resources. • Lead, mentor, and support IT managers, engineers, analysts, and support staff. • Create a culture of accountability, continuous learning, and operational excellence. Required Qualifications • Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field. • 2+ years of progressive IT experience, including at least 3 years in a leadership or management role. • Strong understanding of enterprise IT infrastructure, cloud computing, cybersecurity, networking, and systems administration. • Experience managing cross-functional technology projects and enterprise technology implementations. • Knowledge of cybersecurity frameworks, risk management principles, and compliance standards. • Proven ability to lead teams and communicate effectively with both technical and non-technical stakeholders. • Strong analytical, organizational, and problem-solving skills. Preferred Qualifications • Master's degree in Information Technology, Business Administration, or a related discipline. • Professional certifications such as CISSP, CISM, PMP, ITIL, AWS Certified Solutions Architect, Microsoft Azure Administrator, or equivalent. • Experience leading cloud migration, digital transformation, and enterprise modernization initiatives. • Familiarity with NIST, ISO 27001, SOC 2, GDPR, HIPAA, or other relevant compliance frameworks. Technical Skills • Cloud Platforms (AWS, Azure, Google Cloud) • Network Architecture and Administration • Cybersecurity and Threat Management • Identity and Access Management (IAM) • IT Service Management (ITSM) • Microsoft 365 and Enterprise Applications • Virtualization Technologies • Disaster Recovery and Business Continuity Planning • Data Protection and Compliance • Project and Portfolio Management What We Offer • Competitive salary and performance-based incentives • Comprehensive medical, dental, and vision coverage • 401(k) retirement plan with company matching • Paid vacation, holidays, and wellness time off • Professional development and certification reimbursement • Leadership growth opportunities • Flexible remote and hybrid work options • Collaborative and innovative work environment Equal Employment Opportunity Lean IT Inc. is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic under applicable law.

Handle inbound/outbound customer calls, resolve inquiries, document interactions, escalate issues, and meet performance goals. | High school diploma, customer service experience preferred, excellent communication, computer literacy, ability to multitask and work independently remotely. | We are a growing organization committed to delivering exceptional customer service and support. As we expand, we are seeking dedicated and professional Remote Call Center Agents to join our team and provide outstanding service to our clients. Responsibilities: • Handle inbound and outbound customer calls in a professional, courteous manner • Assist customers with inquiries, resolve issues, and provide accurate information • Document all customer interactions and maintain detailed records in the system • Escalate complex issues to the appropriate department when necessary • Meet individual and team performance goals, including call quality and response times • Maintain a positive, empathetic, and professional attitude with customers at all times Qualifications: • High school diploma or equivalent (Associate s degree preferred) • Previous experience in a call center, customer service, or related field preferred • Excellent communication and problem-solving skills • Strong computer literacy and ability to navigate multiple systems • Ability to multitask and work independently in a remote environment • Reliable internet connection and quiet workspace required Benefits: • Remote work flexibility • Health, dental, and vision insurance • Paid time off and holidays • Opportunities for training and career growth Apply today and become part of a team that values professionalism, growth, and customer satisfaction!