Latitude IT Solutions

Lead IT and business analysis efforts, conduct process analysis, and collaborate with stakeholders to improve workflows and IT systems. | Requires 10+ years in IT/business analysis, ITIL 4.0 certification, experience with instance consolidation, and familiarity with NIH/HHS environments. | Who we are... Latitude is a growing Service-Disabled Veteran Owned (SDVOSB) Company within the Federal Sector. We have experience in working with various federal clients across multiple different agencies. We believe in adopting and growing a remote work-from-home culture wherever possible to ensure a healthy work-to-life balance. We believe in automating the mundane and investing in our employees helping them grow their careers over time. We strive for innovation and want to develop solutions that we can take pride in and help break through some of the barriers that exist in technology and the government sectors today. What you'll be doing... Serve as the Lead Business Analyst, driving IT and business analysis efforts to support NIH/HHS initiatives and objectives. Conduct detailed process analysis to identify inefficiencies, gaps, and opportunities for improvement across IT systems and workflows. Collaborate with stakeholders across NIH/HHS to gather requirements, define business needs, and translate them into actionable technical solutions. Lead efforts in instance consolidation, ensuring seamless integration and optimization of IT systems and platforms. Develop and maintain comprehensive documentation, including business requirements, process workflows, and system specifications. Facilitate stakeholder engagement sessions, workshops, and meetings to ensure alignment and buy-in for proposed solutions. Provide expertise in ITIL 4.0 best practices to enhance service delivery and operational efficiency. Support project teams in the implementation of IT solutions, ensuring alignment with business goals and compliance with NIH/HHS standards. Monitor and report on project progress, risks, and outcomes to stakeholders and leadership. Stay current with NIH/HHS policies, regulations, and industry trends to ensure solutions remain compliant and innovative. Must Have... 10+ years of experience in IT/business analysis, with a strong focus on process analysis and stakeholder engagement. Proven experience with instance consolidation, including planning, execution, and optimization. ITIL 4.0 certification with demonstrated expertise in applying ITIL best practices to enhance service delivery. Strong analytical and problem-solving skills, with the ability to design innovative solutions to complex challenges. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Experience working within NIH/HHS environments, with a deep understanding of their processes, policies, and mission. Ability to develop and maintain detailed documentation, including business requirements, workflows, and system specifications. Proven ability to manage multiple priorities and deliver results in a fast-paced environment. Existing Public Trust Clearance or Ability to Obtain an NIH Badge Nice to Have... Experience with ServiceNow instance consolidation and optimization. Familiarity with NIH-specific IT systems, tools, and technologies. Advanced degree in Business Administration, Information Technology, or a related field. Clearance... Applicants selected will be subject to a Security Investigation and May need to Meet Requirements for Access to Protected and/or Classified Information Citizenship.. Applicants need to be a US Citizen to be considered for the position and have physically resided in the United States for a minimum of 3 years due to background investigation requirements. Employee Benefits... Medical, Vision, Dental Paid Vacation & Sick Time Paid Federal Holidays 401k Retirement Plan with 100% Company Matching Employer Paid Life Insurance Continued Education Assistance Employee Assistance Program (EAP) Commuter Benefits Program Health Savings Account (HSA) Caregiver Support Program Adoption Assistance Program

Lead and manage NIH IT programs, oversee ServiceNow implementations, and ensure compliance with federal standards. | Requires 10+ years managing enterprise ServiceNow environments, PMP and ITIL certifications, and experience within NIH or HHS environments. | Who we are... Latitude is a growing Service-Disabled Veteran Owned (SDVOSB) Company within the Federal Sector. We have experience in working with various federal clients across multiple different agencies. We believe in adopting and growing a remote work-from-home culture wherever possible to ensure a healthy work-to-life balance. We believe in automating the mundane and investing in our employees helping them grow their careers over time. We strive for innovation and want to develop solutions that we can take pride in and help break through some of the barriers that exist in technology and the government sectors today. What you'll be doing... Lead and manage IT programs within NIH to ensure alignment with organizational goals and objectives. Oversee enterprise ServiceNow implementations, upgrades, and operations to optimize performance and ensure compliance with NIH standards. Collaborate with NIH stakeholders to identify requirements, manage expectations, and deliver mission-critical solutions. Develop and maintain project plans, schedules, budgets, and resource allocations to ensure successful program delivery. Ensure adherence to ITIL best practices for service delivery and management, driving continuous improvement in IT operations. Provide leadership and guidance to cross-functional teams, fostering collaboration and innovation. Monitor program performance, identify risks, and implement mitigation strategies to ensure successful outcomes. Prepare and deliver program reports, presentations, and updates to NIH leadership and stakeholders. Ensure compliance with federal regulations, policies, and standards applicable to NIH IT programs. Must Have... Project Management Professional (PMP) certification. Information Technology Infrastructure Library (ITIL) certification. 10+ years of proven experience managing enterprise ServiceNow environments, including implementation, customization, and operations. Demonstrated experience managing IT engagements within HHS/NIH environments, with a deep understanding of NIH processes, policies, and mission. Strong leadership, communication, and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels. Proven ability to manage large-scale IT programs, including budget management, resource allocation, and risk mitigation. Expertise in IT service delivery, process improvement, and performance optimization. Existing Public Trust Clearance or Ability to Obtain an NIH Badge. Nice to Have... Experience with federal contracting and acquisition processes. Familiarity with NIH-specific IT systems, tools, and technologies. Advanced degree in Information Technology, Business Administration, or a related field. ITIL certification or ITIL knowledge beyond foundational level. Clearance... Applicants selected will be subject to a Security Investigation and May need to Meet Requirements for Access to Protected and/or Classified Information Citizenship.. Applicants need to be a US Citizen to be considered for the position and have physically resided in the United States for a minimum of 3 years due to background investigation requirements. Employee Benefits... Medical, Vision, Dental Paid Vacation & Sick Time Paid Federal Holidays 401k Retirement Plan with 100% Company Matching Employer Paid Life Insurance Continued Education Assistance Employee Assistance Program (EAP) Commuter Benefits Program Health Savings Account (HSA) Caregiver Support Program Adoption Assistance Program

Lead the design, development, and implementation of ServiceNow solutions across multiple modules, guiding technical teams and ensuring best practices. | Over 10 years of experience with ServiceNow, expertise in CMDB, ITSM, SPM, HRSD, and relevant certifications, with strong leadership skills. | Who we are... Latitude is a growing Service-Disabled Veteran Owned (SDVOSB) Company within the Federal Sector. We have experience in working with various federal clients across multiple different agencies. We believe in adopting and growing a remote work-from-home culture wherever possible to ensure a healthy work-to-life balance. We believe in automating the mundane and investing in our employees helping them grow their careers over time. We strive for innovation and want to develop solutions that we can take pride in and help break through some of the barriers that exist in technology and the government sectors today. What you'll be doing... Serve as the ServiceNow Technical Lead, overseeing the design, development, and implementation of ServiceNow solutions across multiple modules, including CMDB, ITSM, SPM, and HRSD. Lead technical teams in configuring and customizing the ServiceNow platform to meet client requirements and business objectives. Collaborate with stakeholders to gather and analyze requirements, translating them into technical solutions and implementation plans. Ensure the successful deployment and integration of ServiceNow modules, maintaining alignment with best practices and organizational standards. Provide technical expertise in the implementation and optimization of the Configuration Management Database (CMDB) to ensure accurate and reliable data. Drive the adoption and implementation of IT Service Management (ITSM) processes and tools to enhance service delivery. Support the implementation of Strategic Portfolio Management (SPM) and Human Resources Service Delivery (HRSD) modules to streamline operations and improve user experience. Develop and maintain technical documentation, including design specifications, configuration guides, and operational procedures. Mentor and guide junior developers and administrators, fostering a culture of technical excellence and collaboration. Stay up to date with ServiceNow platform updates, new features, and industry trends to drive continuous improvement and innovation. Must Have... 10+ years of hands-on experience in implementing and managing ServiceNow solutions, with expertise in CMDB, ITSM, SPM, and HRSD. Proven experience in designing and deploying Configuration Management Database (CMDB) solutions, including data modeling and integration. Strong knowledge of IT Service Management (ITSM) processes and tools, with a focus on incident, problem, change, and request management. Experience implementing Strategic Portfolio Management (SPM) solutions to support project and portfolio management. Expertise in Human Resources Service Delivery (HRSD) module implementation and optimization. Strong understanding of ServiceNow platform capabilities, including workflows, scripting, and integrations. Excellent problem-solving and analytical skills, with the ability to design innovative solutions to complex challenges. Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels. Experience leading technical teams and managing large-scale ServiceNow implementations. Existing Public Trust Clearance or Ability to Obtain an NIH Badge. Nice to Have... ServiceNow certifications, such as Certified Implementation Specialist (CIS) for ITSM, HRSD, or SPM. Experience with federal government clients or public sector environments. Familiarity with ITIL best practices and frameworks. Experience with Agile or DevOps methodologies. Clearance... Applicants selected will be subject to a Security Investigation and May need to Meet Requirements for Access to Protected and/or Classified Information Citizenship.. Applicants need to be a US Citizen to be considered for the position and have physically resided in the United States for a minimum of 3 years due to background investigation requirements. Employee Benefits... Medical, Vision, Dental Paid Vacation & Sick Time Paid Federal Holidays 401k Retirement Plan with 100% Company Matching Employer Paid Life Insurance Continued Education Assistance Employee Assistance Program (EAP) Commuter Benefits Program Health Savings Account (HSA) Caregiver Support Program Adoption Assistance Program