Lakeview Loan Servicing

Oversee compliance and risk management for home improvement loan operations including vendor monitoring and regulatory adherence. | Requires 5+ years in consumer lending compliance with knowledge of federal and state laws and project leadership skills. | Overview The Compliance Manager – HIL is a second-line compliance subject matter expert who provides oversight to help ensure that home improvement loan application, origination, funding, and servicing operations and processes comply with applicable federal and state laws and regulations, program guidelines, and internal policies. This role involves managing assigned compliance programs, conducting and assisting with risk assessments and audits, performing monitoring and testing, and advising management on regulatory changes and potential risks. The salary range for this position is $100k-$120k per year. This role also assists the VP Compliance – HIL with the management of the compliance oversight function of our dealers, contractors, subcontractors, subservicers, technology providers, integration partners, and other service providers to the business. All assigned compliance workflows, standard operating procedures, and processes will be properly managed by the Compliance Manager – HIL. This role will also support the Vendor Management platform to ensure that applicable third parties are being properly assessed, monitored, and managed in accordance with their respective statements of work, service levels, regulatory standards, and contractual obligations. The scope of the role will include working closely with the business and other departments to provide feedback and compliance support regarding the oversight of subservicers, vendors, and other third parties. This role will also provide recommendations and risk-based proposals to the VP Compliance – HIL in relation to departmental goals and performance. This role will also drive the Risk and Control Self-Assessment (RCSA) program, ensuring risks are identified, measured, monitored, assessed, managed, and reported effectively across the business. This role will also assist in maintaining the Risk Issues Log and Control Library, supporting both proactive risk management and issue remediation efforts. Business owners remain responsible for operating their processes, maintaining their controls, and implementing corrective actions. Nothing in this Position Description alters the at-will nature of employment. Responsibilities Risk and Control Self-Assessment (RCSA): Assist with coordinating the RCSA process and ensuring risks are identified, measured, monitored, assessed, managed, and reported effectively across the home improvement lending business. Conduct risk assessments and control evaluations to identify and mitigate compliance vulnerabilities, especially in complex and high-risk areas. Subservicing oversight: Assess, monitor, and document oversight activities for subservicers and other applicable third parties. Analyze loan files and servicing activities to ensure adherence to policies and regulations. Track issues, compliance matters, and corrective action or remedial plans with subservicers and other applicable third parties. Plan, execute, and maintain all required documentation to evidence oversight of subservicers and other applicable third parties. Provide critical information and feedback to the VP Compliance – HIL and business management regarding the subservicers and other applicable third parties. Loan operations monitoring and testing: Perform monitoring and testing of loan origination systems, FLS-direct processes, integration partners, and related funding and servicing activities to identify processing compliance issues and areas of risk. Collaborate with stakeholders and business partners to develop clear and actionable issue remediation plans in accordance with risk management policies and procedures while ensuring lessons learned are documented and shared for continuous improvement. Compliance monitoring, testing, and reporting: Oversee compliance monitoring and testing activities for regulatory and operational risks, ensuring the design, implementation, and monitoring of compliance controls align with Fastlane’s CMS framework. Develop key risk indicators (KRIs) and prepare summaries, briefings, and presentations to report on compliance status, findings, trends, and remediation progress to Compliance and the Board of Managers. Program management: Lead and coordinate assigned compliance initiatives. Assist in designing and implementing controls, procedures, monitoring activities, and training to ensure compliance with internal policies and procedures throughout the loan application, origination, funding, and servicing lifecycle. Remediation and resolution: Assist in developing solutions and action plans to address compliance findings and recommendations and monitor their implementation. Audit support: Provide support for internal and external audits, bank-partner reviews, regulatory examinations, and regulatory inquiries, gathering necessary documentation and assisting with responses. Perform quality assurance/quality control (QA/QC) on necessary documentation and responses and report QA/QC findings to Compliance and management. Regulatory Monitoring: Continuously track changes in relevant laws, such as TILA, ECOA, Fair Lending, FCRA and FACTA, UDAAP, EFTA, E-SIGN, GLBA, FDCPA, SCRA, MLA, AML/OFAC, and other related or applicable laws and regulations. Assess the impact of changes and support timely implementation. Policy and procedure management: Assist in the development, review, and maintenance of policies and procedures related to compliance topics. Ensure that business units receive the necessary guidance and credible challenge regarding first-line operational procedures and that all compliance documentation is current. Training and communication: Work with the business to create and deliver compliance training for teams. Communicate regulatory requirements and changes to affected business units. Issue resolution: Collaborate with teams to identify compliance gaps, support implementation of remediation plans, and address complex customer complaints, including those made to the CFPB. Monitor corrective action plans to support sustainable change. Document Management: Ensure all documentation, including risk assessments, control evaluations, issue tracking, action plans, and monitoring results, is complete, accurate, and current in applicable systems. Collaboration: Regularly interact with business partners, including Research, Compliance, Internal Audit, Legal, and Risk Management, to support appropriate risk tolerance and mitigation measures. Assist with third-party risk management as it relates to vendor relationships and monitoring for ongoing compliance. Special projects: Participate in special projects related to new regulations, programs, or procedural changes within the home improvement lending business. Other duties as assigned. Qualifications Experience: 5+ years of compliance experience in consumer lending, including demonstrated experience in loan origination, servicing, and regulatory compliance. Experience in home improvement lending, point-of-sale lending, dealer or contractor channels, or a comparable third-party consumer lending model is preferred. Leadership: Proven ability to lead projects and initiatives, provide guidance and credible challenge to teams, and build strong relationships with stakeholders. Regulatory knowledge: An in-depth understanding of relevant federal and state consumer lending laws, including TILA, ECOA and Fair Lending, FCRA and FACTA, UDAAP, EFTA, E-SIGN, GLBA, FDCPA, SCRA, MLA, AML/OFAC, and applicable state consumer lending laws and regulations. Skills: Strong analytical, research, and problem-solving abilities. Ability to assess risk, evaluate controls, identify issues, and recommend corrective actions. Excellent written and verbal communication skills. High level of attention to detail and sound judgment. Strong project management and organizational skills, including the ability to manage multiple priorities in a remote environment. Proficiency in Microsoft Office Suite. Certifications, Licenses, and/or Registration N/A Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls. The employee frequently is required to talk and hear. The noise level in the work environment is usually moderate. The employee is occasionally required to stand; walk; reach with hands and arms. The employee is rarely required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. EQUAL EMPLOYMENT OPPORTUNITY Fastlane Lending Solutions is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law. Reasonable accommodation may be made to enable individuals with disabilities (as defined by applicable law) to perform the essential functions of this position, to the extent required by and in accordance with applicable federal, state, and local law. #LI-Remote

Monitor, detect, and respond to security threats in AWS and Azure environments, integrating cloud logs into SIEM and automating incident response. | 8+ years IT/Cybersecurity experience including 3+ years securing AWS and Azure and 5+ years in operational security, bachelor's degree and preferred cloud security certifications. | Overview The IT Security Team is looking for a seasoned professional to support a passionate, innovative, and results driven team. The Senior Security Operations Center (SOC) Cloud Engineer is responsible for monitoring, detecting, and responding to threats in AWS and Azure environments. This role focuses on integrating cloud logs into the SIEM, developing threat detections, and supporting incident response. The ideal candidate has strong technical expertise in cloud security and works closely with SOC analysts to enhance visibility and response across cloud workloads. This role can be remote anywhere in the country. The salary range for this role is $165,000 to $175,000, plus an annual bonus. However Lakeview considers several factors when extending an offer, including but not limited to, the roles and associated responsibilities, a candidate's work experience, education/training, location and key skills. Responsibilities Collect, monitor, and analyze log sources from AWS and Azure, including CloudTrail, GuardDuty, Security Hub, Azure Activity Logs, Defender for Cloud, and other relevant telemetry sources. Ensure AWS and Azure log sources are properly ingested into the SIEM (e.g., Splunk) and normalized for effective detection, alerting, and investigation. Design and implement cloud threat detections for activities such as unauthorized access, privilege escalation, lateral movement, and data exfiltration in cloud environments. Collaborate with SOC analysts to triage and respond to security alerts and incidents related to AWS and Azure platforms. Proactively hunt for threats in AWS and Azure environments using SIEM, native cloud tools, and EDR platforms. Develop, document, and automate cloud incident response procedures using SOAR platforms such as Splunk SOAR. Work with infrastructure and DevOps teams to improve visibility and security posture across AWS and Azure. Stay up to date on new and evolving threats and vulnerabilities targeting cloud platforms and recommend appropriate mitigations. Mentor and support junior analysts on cloud detection and response techniques. Qualifications 8+ years of related experience in IT and Cyber Security. 3+ years of direct experience securing AWS and Azure cloud environments. 5+ years of experience working in an operational security environment (e.g., SOC, NOC). Bachelor’s degree in Cybersecurity, Computer Science, or related field preferred. One or more of the following certifications preferred: AWS Certified Security - Specialty, Azure Security Engineer Associate, GCIH, GCIA, GCFA. Experience using SIEM platforms (preferably Splunk) for log ingestion, correlation, and threat detection in cloud environments. Strong knowledge of AWS and Azure security services such as GuardDuty, Security Hub, IAM, VPC Flow Logs, Azure Activity Logs, Defender for Cloud, and Sentinel. Familiarity with cloud IAM, network configurations, encryption, and resource monitoring in AWS and Azure. Hands-on experience with endpoint protection platforms, IDS/IPS, and firewalls in hybrid and cloud networks. Scripting skills (e.g., Python, PowerShell, Bash) for automating detections, investigations, or response actions. Deep understanding of network protocols such as TCP/IP, HTTP/S, and DNS as they relate to cloud services. Detail-oriented with strong analytical skills and the ability to troubleshoot complex security issues. Experience with cloud forensic techniques and incident response is a strong plus. Exposure to container security, Infrastructure-as-Code (IaC), and CI/CD security best practices in cloud environments is a plus. Knowledge and Skills Required: Strong problem-solving and analytical skills with attention to detail. Ability to work independently and collaboratively in a fast-paced environment. Self-starter with strong interpersonal, written and verbal communication skills and the ability to interact with technical and non-technical stakeholders. Certifications Splunk Enterprise Certified Admin, Splunk Enterprise Certified Architect OR Splunk Cloud Certified Admin, Splunk SOAR Certified Automation Developer preferred Location & Compensation The hourly rate for this role is $165-175K depending on the individual’s experience Role can be 100% fully remote depending on geographic location Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls. The employee frequently is required to talk and hear. The noise level in the work environment is usually moderate. The employee is occasionally required to stand; walk; reach with hands and arms. The employee is rarely required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. EEOC Lakeview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Oversee and optimize enterprise desktop environments, lead projects, provide advanced troubleshooting, and collaborate on IT strategy. | Requires 5+ years in desktop engineering/support, leadership in desktop projects, expertise in Microsoft technologies and virtualization, and relevant certifications. | Overview: The Senior End-User Computing (EUC) Engineer is responsible for overseeing the organization's end-user computing environment, ensuring the efficient operation, security, and optimization of desktop, laptop, and virtual desktop infrastructure (VDI). This role involves advanced troubleshooting, leadership in project management, and collaborating with IT teams on technology strategy and integration. The Senior End-User Computing (EUC) Engineer will act as a key technical expert in designing and implementing complex desktop solutions across the enterprise. Pay range for the role is $140,000 to $150,000, with an annual bonus. The role can be 100% remote anywhere in United States. Responsibilities: • Advanced Desktop Infrastructure Management: • • Architect, deploy and maintain the organization's desktop environments, including Windows-based physical and virtual desktops (VDI). • Develop and manage automated desktop deployments using tools such as Microsoft System Center Configuration Manager (SCCM) or equivalent technologies. • Design, implement, and maintain desktop images, ensuring they are optimized for performance and security. • Leadership and Strategy: • • Lead desktop infrastructure projects, such as OS migrations, VDI implementations, and major software rollouts. • Provide mentorship and technical guidance to junior engineers and support staff. • Collaborate with senior IT leadership to develop and implement long-term desktop technology strategies. • Security and Compliance: • • Ensure compliance with internal security policies, industry standards, and audit requirements. • Lead initiatives to enhance desktop security, including endpoint protection, encryption, and vulnerability management. • Manage group policies, endpoint security software, and patch management processes using WSUS or other tools. • Troubleshooting and Escalation: • • Serve as the highest escalation point for complex desktop-related issues, providing Level 3 support. • Perform in-depth root cause analysis for recurring or complex technical problems and implement preventative measures. • Provide expert support for remote access solutions, VPNs, and cloud desktop services. • Automation and Efficiency: • • Develop and implement automation scripts using PowerShell and other tools to streamline desktop management tasks. • Continuously seek opportunities to improve end-user computing efficiency, including desktop performance tuning and reducing downtime. • System Integration: • • Collaborate with server, network, and security teams to ensure the seamless integration of desktop systems into the broader IT infrastructure. • Ensure optimal configuration and performance of desktop environments within cloud services like Microsoft 365 and Azure Active Directory. • Manage and integrate virtualization technologies (e.g., VMware Horizon, Citrix, Hyper-V). • Documentation and Knowledge Sharing: • • Develop and maintain comprehensive documentation for desktop systems, policies, and procedures. • Ensure knowledge sharing and training for IT staff on new technologies, best practices, and troubleshooting techniques. • Actively participate in developing and updating standard operating procedures (SOPs) for desktop support. Qualifications: • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). • 5+ years of experience in desktop engineering or support, with significant experience in enterprise-level desktop management. • Demonstrated experience leading major desktop infrastructure projects, including large-scale deployments, migrations, and VDI implementation. • Expertise in Microsoft technologies, including SCCM, Intune, and Active Directory. • Advanced knowledge of Windows 10/11, Group Policy, and desktop management tools. • Strong PowerShell scripting skills for automation and troubleshooting. • Experience with virtualization technologies (e.g., VMware, Citrix, Hyper-V) and virtual desktop environments (VDI). • Familiarity with cloud-based services and integration (Microsoft 365, Azure AD, etc.). • Strong leadership and team collaboration skills. • Ability to manage multiple priorities and projects in a fast-paced environment. • Excellent problem-solving and critical thinking abilities. • Outstanding communication skills, both written and verbal. Certifications, Licenses, and/or Registration • Microsoft Certified: Modern Desktop Administrator Expert • Microsoft Certified: Azure Fundamentals or Administrator Associate • VMware VCP or Citrix certifications. • ITIL Certification or other relevant service management certifications. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls. The employee frequently is required to talk and hear. The noise level in the work environment is usually moderate. The employee is occasionally required to stand; walk; reach with hands and arms. The employee is rarely required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. EEOC Lakeview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Lead delivery, adoption, and change management strategies to ensure successful rollout and sustained adoption of servicing product capabilities. | 10+ years delivery leadership experience, proven SaaS/platform rollout expertise, strong stakeholder management, and preferred certifications like PMP. | Overview: The Director, Delivery, Adoption & Change serves as the leader responsible for translating servicing product capabilities into successful internal and customer-facing outcomes. This role ensures that product and platform changes are not only delivered, but effectively operationalized, adopted, and sustained across a complex, regulated, and evolving servicing environment. This role operates as a critical bridge across Product, Engineering, Program Delivery, UAT, and customer stakeholders, ensuring alignment from product development through implementation and sustained adoption. The Director is accountable for defining and scaling a repeatable delivery and adoption model that connects product roadmap, release execution, and customer readiness. This role owns the change management and communication strategies required to support successful delivery and adoption, ensuring stakeholders are informed, prepared, and aligned to successfully adopt changes. Responsibilities: Delivery & Adoption Strategy • Define and lead the overall delivery and adoption strategy across the servicing product platform. • Establish a scalable operating model for delivery and change, including standardized readiness frameworks, communication approaches, and implementation playbooks. • Ensure alignment between product roadmap, release execution, and customer adoption strategies. • Continuously evolve delivery approaches to support increasing platform complexity, scale, and customer needs. • Own delivery and adoption outcomes across servicing product releases, ensuring successful rollout, readiness, and sustained adoption. • Define implementation governance, milestones, and delivery checkpoints to ensure consistency and predictability across deployments. Change Management & Communication • Define and lead change management strategies that support the successful adoption of servicing platform capabilities. • Develop and execute stakeholder communication plans across internal teams and customer environments, ensuring clarity on changes, impacts, and timelines. • Ensure communication, training, and go-live messaging are aligned and reinforce adoption. • Partner with Product, Engineering, and Delivery teams to translate technical changes into clear, actionable messaging for business stakeholders. • Identify change impacts across people, process, and technology, and ensure mitigation strategies are incorporated into delivery and rollout plans. • Ensure change management, communication, and adoption strategies are embedded into delivery planning, not treated as downstream activities. Release Strategy & Execution Alignment • Define and align release strategy across internal teams and customer environments, ensuring coordinated readiness and execution. • Translate product roadmap and engineering releases into structured rollout plans and customer delivery strategies. • Align go-live sequencing, communication timing, and operational readiness to support smooth deployment. • Partner with Program Management and Product Operations to ensure delivery execution aligns with timelines and priorities. Adoption Planning & Readiness • Lead adoption planning efforts across servicing domains and customer environments. • Partner with customers to assess change readiness across people, process, and technology, and guide transformation plans to support successful platform adoption. • Define and track readiness metrics across internal teams and customer environments, identifying risks and gaps prior to release. • Ensure readiness approaches align with operational workflows, system dependencies, and cross-domain impacts. Stakeholder Communication & Alignment • Ensure consistent, clear, and timely communication of product changes, release impacts, and operational expectations. • Align communication across Product, Engineering, Program Delivery, and customer stakeholders to ensure shared understanding of timelines and impacts. • Serve as the connective layer across functions, ensuring alignment from build through adoption. Training, Enablement, & Go-Live Coordination • Align training strategies with product changes and operational requirements. • Ensure training, communication, and go-live messaging are coordinated and reinforce adoption. • Partner with Product, Operations, and Training teams to develop effective enablement materials. • Ensure users are prepared to successfully adopt new functionality at the time of release. Customer & Vendor Delivery Coordination • Partner with customers and third-party stakeholders to support rollout planning, readiness assessment, and adoption. • Drive alignment with vendors and external partners to ensure alignment on delivery timelines, dependencies, and readiness activities. • Ensure customer-specific considerations are incorporated into rollout and adoption strategies. Cross-Functional Execution Leadership • Serve as the integration point across Product, Engineering, Program Delivery, UAT, and customer stakeholders. • Ensure alignment across internal teams and external partners from product development through implementation and adoption. • Support other Directors by ensuring delivery and adoption considerations are incorporated into planning and execution. Continuous Improvement & Scaling • Capture learnings from initial deployments to refine delivery and adoption approaches. • Build a repeatable foundation for future client delivery through standardized processes and playbooks. • Identify gaps in adoption, communication, and readiness, and drive improvements to increase effectiveness and scalability. Qualifications: • 10+ years of experience in delivery leadership, implementation, product operations, change management, or related roles within complex, cross-functional environments. • Proven experience leading SaaS implementations, platform rollouts, or large-scale transformation initiatives. • Strong ability to translate product roadmap and technical releases into executable delivery and adoption strategies. • Experience partnering with customers to drive readiness, transformation, and adoption across people, process, and technology. • Demonstrated experience aligning Product, Engineering, and customer stakeholders to support successful delivery and adoption outcomes. • Experience building and scaling delivery or professional services operating models, including frameworks, governance, and execution standards. • Strong communication and stakeholder management skills, with the ability to influence senior internal and external stakeholders. • Experience in mortgage servicing, financial services, or fintech environments strongly preferred. Certifications, Licenses, and/or Registration: • Relevant certifications in change management or program delivery (e.g., Prosci, PMP) preferred but not required. MSR Portfolio Services is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law. #LI-Remote