L.A. Care Health Plan

Plan and implement strategic marketing campaigns across multiple business lines, managing creative development and collaborating with cross-functional teams to drive growth and retention. | At least 4 years marketing experience, proficiency in digital marketing tools and Microsoft Office, and ability to manage high-volume workloads. | Salary Range:  $67,186.00 (Min.) - $87,342.00 (Mid.) - $107,498.00 (Max.)   Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.   Job Summary The Marketing Specialist is responsible for planning, building, tracking and implementing strategic marketing programs and campaigns across all lines of business, including Commercial, Medicare and Medicaid products. This includes responsibility for writing, editing and creative development; campaign reporting and analysis; vendor interaction, coordinating feedback, translations, and approvals; working with the Creative team for layout; and coordinating production/fulfillment; ensuring consistency of message and branding, accuracy and effectiveness throughout all marketing vehicles. This position is also fundamental in contributing to digital marketing efforts and requires working knowledge of social, search and other digital strategies. In additional, this role contributes to the strategic development and management of collaborative Sales / Marketing efforts. This position is required to work cross-functionally within the team and with other stakeholders, gaining knowledge to enhance campaign and other department efforts. Specialist may engage with media partners and creative vendors to produce and manage campaign deliverables. Specialist to approach marketing solutions holistically and with the member/prospective member in mind. Effectively manages systems, processes, relationships and platforms is necessary in order to produce outcomes that are aligned with business objectives. Duties Marketing Focus Area - Brand and Product Growth   Programs and Initiatives Responsible for the development and launch of key marketing programs, campaigns and initiatives across all lines of business. This involves the development and reporting of strategy, tactics, cross functional collaboration and program management. Develops internal and external relationships in order to build and launch tactics that meet the business needs of key organizational stakeholders.   Digital Marketing Plays an integral role in the development of digital marketing strategies and initiatives. Supports Marketing leadership in developing, dynamically assessing, enhancing and tracking on key efforts and metrics.   Stakeholder and Business Unit Collaboration Needs to work with the various key groups within marketing to be able to deliver outcomes that are both effective and cross functional. This includes working closely with designers, production managers for printing and accessibility team. In addition, needs to work with management and leadership to incorporate feedback into project deliverables. Acts as the front line of service to key business units is a critical role for a Specialist, interfacing as a connector to core marketing resources and tools in order to achieve successful outcomes.   Project Management and Regulatory Approvals In order to effectively manage workload, needs to manage various key systems and platforms to be able to drive progress of tasks and deliverables. This requires constant communication within these platforms and the updating of statuses and key updates. Being able to communicate regularly and find solutions to challenges and create new opportunities to outcomes is a key component to successful project management. Working closely with Compliance is also critical in order to retain critical regulatory approvals for projects and tactics. Duties Continued Growth & Retention Metrics and Strategy Development   Expects to work closely with Sales and Marketing business units to manage and track data associated with Marketing programs. In addition, asks to develop trend analysis and strategic marketing recommendations from response data in order to leverage insights and data sets to drive outcomes as needed. Key efforts will be used to develop growth and retention strategies; enhance campaign efforts; grow key KPIs; develop leads and enhance retention rates.   Performs other duties as assigned. Education Required Associate's DegreeIn lieu of degree, equivalent education and/or experience may be considered.Education Preferred Bachelor's DegreeExperience Required: At least 4 years of marketing experience. Experience developing, implementing and reporting on multi-channel campaigns. Preferred: Health care experience. Skills Required: Exceptional organizational skills with the ability to manage multiple projects simultaneously with little supervision. Knowledge of digital marketing tools, resources, development and reporting practices.  Must be team oriented, have excellent interpersonal skills and build strong cross-functional relationships, both internally and externally. Excellent and effective verbal and written communication.  Ability to prioritize, multi-task, manage time effectively and meet competing deadlines. Familiarity with the corporate business environment. Proficiency in Microsoft Word, Excel, Outlook. Proven ability to handle high-volume workload and maintain unwavering attention to detail. Familiarity with coordinating with graphics designer and printers; and ability to adapt to a changing environment.   Preferred: Knowledge of Salesforce and/or other CRM platforms. Familiarity with email marketing platforms/processes; Marketing Cloud is a plus. Knowledge of sales marketing strategy. Knowledge of traditional (tv, radio, etc.) media engagement. Licenses/Certifications Required Licenses/Certifications Preferred Required Training Physical Requirements LightAdditional Information Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.  The range is subject to change.   L.A. Care offers a wide range of benefits including Paid Time Off (PTO) Tuition Reimbursement Retirement Plans Medical, Dental and Vision Wellness Program Volunteer Time Off (VTO)

Manage 24/7 production support teams and operations, oversee incident and batch job management, coordinate with vendors and IT teams, ensure SLA compliance, and lead staff including hiring and mentoring. | Requires 6+ years managing 24/7 IT production environments with hands-on incident, change, and problem management experience, technical expertise in multiple platforms and tools, leadership of large teams, and strong communication skills. | Salary Range: $117,509.00 (Min.) - $152,762.00 (Mid.) - $188,015.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. Job Summary The Manager, Technology Application Production Support and Control will report to Director, Production Support within the IT Quality Assurance and Process excellence organization and will be primarily responsible for Batch Support and Major Incident Management. The Manager will provide end to end support for all on premise L.A. Care software applications and coordinate support with vendors for off-premise/hosted applications. The Manager will ensure all Production incidents and Service Requests are handled within the LA.Care defined SLAs using ITIL processes. This position will collaborate with Business and various IT teams like Infrastructure, Development and Service Desk to ensure the tickets are getting completed to Business satisfaction. This position will support process improvements to continuously improve the stability and performance of the mission critical applications. The Manager will also perform service transition from development to support and Identify system bottlenecks and opportunities for betterment. The Manager manages all aspects of running an efficient team, including hiring, supervising, coaching, disciplining, and motivating direct-reports. Duties Manage a team of FTEs and suppliers to provide 24/7 support for Production applications across L.A. Care's Claims/EDI, Member, Provider, Health Services, Customer Solutions Business functions. Provide technical guidance to the team in managing production incidents, - incident analysis, technical solution review, incident monitoring, tracking and business communications. Manage Batch IT Production Control - monitoring batch jobs, addressing batch failures, and reporting metrics. Manage Operations/maintenance activities to upkeep Production environments/functions. Act as an Incident Manager and, communicate and provide coverage for significant incidents that bring down or degrade services. Collaborate with Infrastructure team, hosted vendor teams, Release Management and Quality Assurance teams to address production incidents per the service level agreements. Collaborate with Software Delivery teams to enable timely and incident-free software deployment and feature releases. Take appropriate action to investigate and resolve incidents and problems in application systems and services. Guarantee that such incidents and problems are fully documented. Coordinate the implementation of agreed remedies and preventative measures. Manage that services are met through the monitoring and achievement of critical and key performance Indicators. Govern the delivery of service level agreement and supplier contractual obligations. Duties Continued Manage staff, including, but not limited to: hiring staff, monitoring of day to day activities of staff, monitoring of staff performance, performance reviews, mentoring, training, and cross-training of staff, handling of questions or issues, etc. raised by staff, encourage staff to provide recommendations for relevant process and systems enhancements, disciplinary matters for direct reports, among others. Perform other duties as assigned. Education Required Bachelor's Degree In lieu of degree, equivalent education and/or experience may be considered. Education Preferred Master's Degree Experience Required: At least 4 years of leading staff or supervisory/management experience. At least 6 years of hands-on experience with ITSM Operations, managing a 24/7 production environment. At least 6 years of experience doing Root Cause analysis, planning of changes and managing problem tickets to full resolution in a 24x7 production environment. Experience working with compliance, audit, outside regulators, and other support organizations while participating in providing solutions in support of the business objectives. Experience working with off-premise hosted system/environments. Hands on experience with monitoring and ticketing tools. Experience in Incident Management, Change Management and Problem Management. Experience in Infrastructure Support, Configuration and Release Management. Experience in Oracle, SQL Server, DB2, Informatica, .Net, Java, MQ, Nodejs, Cassandra, splunk. Experience on Cloud Technologies (AWS, Azure, Google), Microservices and web APIs. Experience in Implementing Dev OPS. Experience in leading large production support teams and Managing in a 24/7 support environment. Experience and confidence working with all levels of management (tech and business), in a matrixed environment, acting as the central point of contact for production issues. Experience supporting remote team members. Equivalency: Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement. Skills Required: Knowledge of Unix Shell Scripting. Basic understanding of SAFe/ Agile framework. Advanced problem solving and analytical skills. Effective organizational, time management and planning skills. Excellent written and verbal skills. Able to quickly and concisely communicate with senior management on technical issues in non-technical terms and run large conf. calls with all levels and teams. Ability to work with cross-functional teams. Proficiency with Excel and PowerPoint and presenting to senior management. Able to multi-task and work in a high stress environment. Preferred: HealthCare Insurance Domain expertise Licenses/Certifications Required Licenses/Certifications Preferred Information Technology Infrastructure Library (ITIL) Certification Required Training Physical Requirements Light Additional Information Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change. L.A. Care offers a wide range of benefits including • Paid Time Off (PTO) • Tuition Reimbursement • Retirement Plans • Medical, Dental and Vision • Wellness Program • Volunteer Time Off (VTO)