Knowledge Services

Providing technical support, troubleshooting enterprise issues, and collaborating with engineering teams. | Extensive experience in technical support, troubleshooting, and familiarity with enterprise storage, networking, and multi-platform environments. | Overview Knowledge Services is seeking an Application Support Analyst (mainframe) for a 12-month project (potential for extension) in support of the State of North Dakota. Applicants MUST HAVE proficiency in mainframe technologies, including ADABAS database management and NATURAL programming Local/Hybrid work model is preferred, but a remote may be considered Please note that we cannot accept any candidates requiring C2C or those requiring sponsorship for a work visa Responsibilities Application Support Analyst Overview: • The State of North Dakota Information Technology Department is looking for an Application Support Analyst to provide system analysis and support for IT applications, ensuring smooth operations and assisting with enhancements as needed. This role focuses on application troubleshooting, user support, and coordination between technical teams and business stakeholders. Responsibilities: • Analyze business processes and application functionality to identify improvement opportunities.• Provide day-to-day support for IT systems, including issue resolution and user assistance.• Document system configurations, workflows, and support procedures.• Collaborate with developers and other IT staff within HHS and NDIT to implement changes or enhancements.• Assist with testing and validation of application updates.• Maintain clear communication with stakeholders regarding system performance and changes.• Coordinate work with NDIT technical staff to meet state IT standards and requirements.• Participate in project work as directed by the program manager and as assigned by the project management team, the approved project plans, and the approved project schedules. Qualifications Application Support Analyst Required Skills: • 5+ years' experience in application support and system analysis or related IT roles.• Proficiency in mainframe technologies, including ADABAS database management and NATURAL programming. • Proven ability to troubleshoot, maintain, and enhance enterprise applications and the data workflows that connect them.• Experience supporting enterprise applications and complex data workflows.• Basic to intermediate SQL skills for data queries and reporting.• Familiarity with batch processing, job scheduling tools (e.g., Control-M), and data integration processes.• Understanding of incident management tools (e.g., ServiceNow, Remedy)• Ability to communicate effectively with technical and non-technical audiences.• Strong problem-solving and troubleshooting skills. Nice to Have:• Prior experience consulting or providing operational support for a state government system. We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability. INDIT ISDPD

Assist clients and staff with administrative tasks and customer service at a front desk. | High school diploma or equivalent, previous customer service or administrative experience preferred, ability to handle multiple tasks, and maintain confidentiality. | THIS POSITION IS LOCATED IN EAST CHICAGO, IN. Knowledge Services has a great opportunity for a strong customer service focused individual who wants to make a difference in their daily work life with the FSSA / Division of Family Resources (DFR) as an Eligibility Assistant. This position will provide general office support and assistance for case workers and clients applying for public assistance. This position will provide customer service and interact directly with the general public, clients, office staff, and other state personnel. The DFR is responsible for determining eligibility for individuals applying and/or receiving public assistance. Programs include TANF (cash assistance), SNAP, and Medicaid. The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or “pushing” applications and assisting clients who are applying and/or receiving public assistance among other administrative tasks. Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more. As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member, and in our relationships. We believe titles do not define a person, but provide a framework to each person’s endless potential. Our focus on improving our team, product, and processes drives us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge, Integrity, Innovation, and Service. • Welcome all on-site visitors and determine nature of business • Review client information for accuracy • Assist with computer applications • Schedule client appointments • Scan documents into client case file • Maintain fax machines and copier functions • Answer and direct incoming calls • Maintain daily activity reports • Deliver outstanding customer service to all clients • Desire to help others • Strong customer service background • Ability to maintain confidentiality • Handle conflict in a calm manner • Reliable and dependable in the work place • Ability to multi task • Proven job stability • High School diploma or equivalent • Clean criminal background • Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired This is a long-term position where you can make an immediate impact on your community, plus the potential for promotion. The wage is $15.00/hr with paid time off, benefits, and a 37.5 hour work week of Monday-Friday 8:00AM-4:30PM. If you are looking for a position that could be the start of your career, apply now for immediate consideration. Physical Requirements: • Job frequently requires sitting, handling objects with hands. • Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds. • Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact TalentHR@knowledgeservices.com. Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply. #INDDFR

Support proposal operations and develop content for government solicitations, collaborating with various teams. | Bachelor's degree in a related field, proficiency in Microsoft applications, excellent communication, and project management skills. | Overview Knowledge Services, a leading multidisciplinary organization in the professional services, software, and cybersecurity industry, is seeking a Content Coordinator. This role represents a unique opportunity to become a key member of an exciting and growing organization driven by a commitment to excellence, innovation, and a passion for Serving Those Who Serve Others. The Content Coordinator will join our Proposal Team and be responsible for providing support to proposal operations and generating content, primarily for government solicitations. The ideal candidate needs to be highly motivated, organized, and must be able to adhere to strict deadlines. This is an exciting opportunity for recent graduates who want to build a career in content development, project coordination, and government solicitations. The Proposal Team strives for excellence in service to our internal and external audiences. The Content Coordinator will collaborate with the Proposal Team, Marketing Team, as well as other subject matter experts, including our Executive Team, Technical Teams, and Delivery Teams, to develop content in a unified voice that showcases and effectively positions Knowledge Services. Responsibilities Operations • Review the RFx to develop a deep understanding of the opportunity to create proposal management documents and make requests to internal team members • Develop an overall understanding of the RFx project lifecycle in order to understand requirements, scope, and deliverables • Work with internal teams to ensure RFx compliance, including timeline management, deliverable execution, and overall response administration • Schedule and participate in RFx kick-off, progress, submission, and post-mortem meetings • Assists in scheduling pink team, red team, gold team, pricing, and information gathering meetings with marketing, legal, SMEs, and other stakeholders • Ensure SharePoint, Teams, and procurement software is maintained and organized • Participate in the submission of all RFx responses, ensuring all mandatory requirements are met and submission instructions are followed, including actively reviewing portals or other websites, as necessary • Format proposals including editing, proofreading, making global changes, and validating information for consistency Content • Coordinate development of content working with writers and graphic designers • Assist with requests made to other departments and tracking of the requests • Assist with and coordinate the creation of supplements for RFx responses • Leverage content library and knowledge base to generate content for responses • Develop technical narratives that address the response plan, while incorporating win-themes and differentiators • Collaborate with cross-functional teams to gather essential information, graphics, and data • Contribute copy as needed to create a robust content library; pull content and update content in responses, as appropriate Qualifications • Bachelor's degree preferred in journalism, communications, media, English, business, marketing, or related field • Thorough understanding of Microsoft applications, including Office, Teams, and SharePoint • Familiarity with PDF editing programs • Must be adept at learning new industry software or other tools • Must have excellent communication and strong project management skills, be both technical and analytical, and be a creative problem solver • Ability to manage multiple projects with short production timelines, a high sense of urgency, and independently re-prioritize, as needed • Strong attention to detail; must be accurate, thorough, and organized, consistently completing tasks without errors • Customer-focused and self-motivated with a great sense of urgency and follow-through Knowledge Services strives to offer a modern, professional environment that provides Team Members an inviting, comfortable, and collaborative place to work to maximize success. At Knowledge Services, we prioritize creating an environment that supports our Team Members' success and personal well-being with a robust benefits package, some of which include: • Medical coverage, including employer match program for Health Savings Accounts (HSAs) • Generous 401 (k) retirement plan with employer match • Dependent Care Flexible Spending Account (DCFSA) • Employee Assistance Program (EAP) with unlimited usage and visits and wellness program • Dental and Vision insurance • Company-sponsored life insurance, with options for additional coverage • Short- and Long-Term Disability (STD and LTD) benefits • Pet insurance • Maternity, Paternity, and Military benefits • Baby on Board program • Paid Time Off package • Company Anniversary Bonus program • Professional Development opportunities, including Young Professional Series, Manager Focus series, Cyber Security panels and briefs, and more • A+ rated HQ office full of amenities including fitness center, rec room, coffee bars, bike room, cafe, auditorium, private Mother's room, and more Knowledge Services, established in 1994 and headquartered in Indianapolis, IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO of Guidesoft, Inc., dba Knowledge Services is an industry leader in Managed Service Programs (MSP), Vendor Management System (VMS), Employer of Record / Payroll Services, Workforce Management, Survey Management, and MSP for Vocational Rehabilitation Services. We provide outstanding services to major organizations in various industries, including IT, Healthcare, Federal, State, and local Governments, Public Utilities, Telecom, and more. As such, Knowledge Services is committed to providing opportunities for growth - in our company, in each Team Member and in our relationships. We believe titles do not define a person but provide a framework to each person's endless potential. Our focus on improving our team, product and processes drive us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge, Integrity, Innovation, and Service. Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Veterans, military families, and people with disabilities are encouraged to apply. Applicants with disabilities may contact Human Resources via telephone, e-mail, and other means to request and arrange for accommodations. Please contact the Human Resources Team at HR@knowledgeservices.com or 317-806-0014.INDCORPISDKOEmployment Type: OTHER