KMM Telecommunications

Lead and scale HR operations, manage employee relations, compliance, and team development in a hybrid environment. | Requires 6+ years progressive HR experience with leadership, PEO management, employee relations, and strategic HR operations. | Director of Human Resources Location: Dallas, TX (Hybrid: 2–3 days/week onsite) Travel: ~10% Nationwide to field operations sites Compensation: Competitive base + bonus Company Overview KMM is a privately-held national provider of infrastructure logistics, network services, and field support for leading telecom, broadband, and critical infrastructure customers. With ~130 employees across 10 locations nationally, we are building a scalable, people-first organization to support our next phase of profitable growth. Role Summary We are seeking a proven HR leader who is both strategic and hands-on — someone who can strengthen, modernize, and scale a lean HR function while managing day-to-day operations across a distributed field, warehouse, logistics, and corporate workforce. This is a builder role. The right candidate will be energized by the opportunity to develop a team, support a national workforce, strengthen policies and compliance, and drive a strong culture. This leader will manage our PEO partnership (ADP TotalSource), lead a team that includes an HR Manager and Recruiter, and serve as the trusted HR advisor to executive leadership. The ideal candidate brings sound judgement , operational discipline, strong employee relations experience, and the ability to handle sensitive, high-stakes situations with discretion and confidence. Key Responsibilities Executive Partnership & Strategy • Serve as the primary HR advisor to executive leadership on workforce strategy, org design, and people risk • Participate in leadership offsites and contribute to company-level planning as the business scales • Deliver executive-quality reporting on HR metrics, workforce trends, and program results PEO & HR Operations • Own the ADP TotalSource relationship — payroll, benefits administration, compliance guidance, and vendor performance management • Evaluate the long-term HR operating model as the company grows, including assessing the build vs. buy decision for in-house functions • Build and formalize scalable HR processes, policies, and infrastructure across the organization Employee Relations & Sensitive Situations • Manage complex and sensitive employee relations matters — including terminations, performance management, investigations, attendance, conduct, and policy violations. • Coach managers on documentation, performance management, accountability, and consistent application of policies and procedures. • Support ongoing legal disputes involving HR matters, including coordination with outside counsel and internal documentation • Handle sensitive situations with composure, discretion, and sound judgment while protecting both the company and the integrity of the process Compliance • Strengthen HR compliance programs: multi-state labor law, EEO, I-9, wage/hour, leave administration, workers’ compensation coordination, safety/incident reporting, and telecom/field regulatory requirements • Maintain policies, personnel files, and documentation that hold up to legal scrutiny • Partner with Safety, Finance, and Operations to ensure people-related processes are practical, compliant, and consistently executed Team Leadership • Lead, develop, and hold accountable the HR Manager and Recruiter — both direct reports are in place and require active management and development • Assess team capability honestly and make recommendations on team structure as the function evolves Talent Acquisition & Culture • Build a practical recruiting engine for field technicians, warehouse employees, logistics roles, skilled hourly labor, and corporate positions • Improve job postings, candidate flow, interview discipline, hiring manager accountability, and onboarding experience • Help shape a culture of accountability, consistency, field support, and practical problem-solving across a distributed workforce. • Build and own employer branding efforts — LinkedIn presence, careers site content, job postings • Partner with operations leaders to forecast workforce needs and reduce reactive hiring Finance Partnership • Partner with Finance on compensation planning, job architecture, bonus programs, headcount planning, workforce cost reporting, and labor-related analysis • Support practical workforce planning that connects hiring, compensation, productivity, and business performance The right candidate is: • Hands-on and comfortable operating without a large HR infrastructure • Credible with executives, managers, and field employees • Calm and decisive in sensitive employee situations • Strong on documentation, process, and follow-through • Comfortable balancing empathy with accountability • Able to build scalable processes without over-corporatizing the company • Energized by a founder-led, fast-moving business Required Qualifications • Bachelor’s degree in business, human resources, or related field • 6+ years of progressive HR experience with 2-3 years in an HR leadership or senior HR individual contributor role • Direct experience managing a PEO relationship — ADP TotalSource strongly preferred • Experience supporting blue-collar or field-based hourly workforces • Track record of rebuilding or transforming HR functions — not just maintaining them • Proven ability to handle sensitive employee relations, workplace investigations, terminations, and legally sensitive situations • Strong execution mindset — builds programs and then runs them in a lean environment • Proficient in Microsoft Office and comfortable with AI productivity tools Preferred • SHRM-CP/SCP or PHR/SPHR certification • MBA or Advanced Degree in human resources related field • Experience in telecom, utilities, construction, or similar blue-collar industrial environments • Exposure to organizational scaling or PEO-to-in-house HR transitions Benefits • Competitive compensation: Market-based pay with weekly payroll • Best-in-class benefits: Fortune 500–level benefits through ADP TotalSource, including medical, dental, vision, and life insurance • Retirement support: 401(k) with company match • Time off: Paid holidays plus vacation and personal days • Growth investment: Tuition Reimbursement and Professional Development • Well-being support: Employee Assistance Program (EAP) • Extra perks: Employee discounts and referral program • Culture: Collaborative, high-performance environment with room to grow