Klarity

| Head of Brand Design / Staff Brand Designer (AI-First) Experience - 8+ years Location - San Francisco Job Type - Full-time About Klarity: Klarity (YC S18) partners with Fortune 500 companies like ServiceNow, JLL, and Moody’s and cutting-edge companies like OpenAI, DoorDash, Uber, and Stripe to deliver real AI outcomes. Traditional Transformation playbooks take years, burn millions, and leave your team exhausted. It’s even worse with AI. 95% of pilots never make it past experimentation. Why? Because time kills transformation. Objectives shift, processes evolve, and momentum dies. Klarity upgrades the script. Instead of betting everything on a massive "big bang" change, Klarity delivers kAIzen for the digital enterprise: continuous, compounding improvements that everyone participates in. Our Agentic Tiger Team: Analyst, Advisor, and Coach capture how work actually gets done today, uncovers hidden inefficiencies, and guides teams toward better processes in real time. Transformation isn't dead, it just looks different now. Klarity makes it effortless, always-on, and outcome-driven. At Klarity, you will thrive if: Velocity: You’re seeking a culture of rapid iteration and constant change that turns into lasting impact. Agency: You’re seeking a role where you can take initiative and embody ownership. Care: You hold yourself to high standards, enjoy close collaboration with others who care deeply and hold themselves to equally high standards. Energy: You bring drive and optimism to everything you do. You thrive on finding creative solutions to ambiguous problem statements. Curiosity: You have a deep curiosity about technology. You enjoy tinkering with new AI tools and adding them to your workflow. About the Role: The Head of Brand Design / Staff Brand Designer is a strategic, multidisciplinary creative role that will shape how Klarity shows up in the world. You will be responsible for the design and evolution of the Klarity website, the creation of original content (illustration, iconography, motion, and visual storytelling), and the development of marketing assets across all touchpoints from campaigns and video to event design and product storytelling. As we grow, we are seeking a brand designer who not only delivers exceptional work, but continues to raise the bar for creative excellence. This is a unique opportunity to help define the future of the Klarity brand that matches the ambition of our mission. This role blends creative direction with hands-on execution. In this Role, you will: Define and own Klarity’s visual identity. Maintain and contribute to a brand strategy, system, and guidelines that enables consistency and creative flexibility across internal and external communications. Uphold a high craft bar. Leverage visual design principles (shapes, lines, color, whitespace, typography, etc.) to produce effective and aesthetic designs. Execute on a wide range of projects from designing engaging visuals, graphics, and motion designs for print, video, and digital materials, including web presence, social media content, and online marketing campaigns, from concept to execution. Communicate and collaborate effectively with internal stakeholders and external partners to deliver high-impact work that is visually innovative and strategically sound. Measure success by understanding business requirements, identifying design goals, and finding ways to measure success as designs are delivered to end-users. Qualifications: 4+ years of brand design and creative direction experience, including experience with culturally-defining and design-led brands. Expertise leveraging GenAI tools like ChatGPT, Claude Code, Gemini, Figma, Replit, etc. to supercharge efforts. Experience translating complex, technical or business concepts into accessible, compelling narratives and visuals that resonate with senior executives. A portfolio that reflects strong visual, typographic, and strategic thinking across a variety of formats from digital campaigns to brand systems. Excellent communication and presentation skills, especially when collaborating cross-functionally or with executive stakeholders. Fluent in hands-on design skills in Figma, Adobe, and emerging AI tools. Demonstrated passion for emerging technologies, and the ability to explore, critique, and push the use of generative AI tools to unlock even greater creativity. Preferred Qualifications: Experience working at a fast-paced startup and/or agencies. Background in motion design, web design, 3D or illustration. Experience managing external creative vendors and freelancers. Benefits: Equity in addition to competitive cash compensation 100% Employer-Paid Medical, Dental & Vision options! Paid Parental Leave $500 Annual Learning Fund $100 Monthly Wellness Fund 401k via Betterment Relocation support to San Francisco Bay Area (where applicable) Office-related Perks: Klarity is an equal opportunity employer. Klarity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

| Strategy & Optimization Lead: Transformation & AI Value Delivery (AI-First) Experience - 8+ years Location - San Francisco Job Type - Full-time About Klarity: Klarity (YC S18) partners with Fortune 500 companies like ServiceNow, JLL, and Moody’s and cutting-edge companies like OpenAI, DoorDash, Uber, and Stripe to deliver real AI outcomes. Traditional Transformation playbooks take years, burn millions, and leave your team exhausted. It’s even worse with AI. 95% of pilots never make it past experimentation. Why? Because time kills transformation. Objectives shift, processes evolve, and momentum dies. Klarity upgrades the script. Instead of betting everything on a massive "big bang" change, Klarity delivers kAIzen for the digital enterprise: continuous, compounding improvements that everyone participates in. Our Agentic Tiger Team: Analyst, Advisor, and Coach capture how work actually gets done today, uncovers hidden inefficiencies, and guides teams toward better processes in real time. Transformation isn't dead, it just looks different now. Klarity makes it effortless, always-on, and outcome-driven. At Klarity, you will thrive if: Velocity: You’re seeking a culture of rapid iteration and constant change that turns into lasting impact. Agency: You’re seeking a role where you can take initiative and embody ownership. Care: You hold yourself to high standards, enjoy close collaboration with others who care deeply and hold themselves to equally high standards. Energy: You bring drive and optimism to everything you do. You thrive on finding creative solutions to ambiguous problem statements. Curiosity: You have a deep curiosity about technology. You enjoy tinkering with new AI tools and adding them to your workflow. Job overview: Become an industry disruptor, drive exponential impact and move customers from promise → value, fast. We are looking for a Strategy & Optimization Lead to build the strategic operating system behind our post-sales motion. This is a high-agency, systems-thinking role that will sit in our AI Value Delivery team. You will design the strategic operating infrastructure, mechanisms, processes & reporting that power customer onboarding and value realization. Your work multiplies the impact of our AI Delivery Leads and AI Solutions Specialists by building and evolving the strategy, visibility, structure and process designs they need to deliver exceptional outcomes at scale. Think of this role as the Operational Architect for Klarity’s Value Realization engine. What you'll own: Customer Journey Architecture & Measurement Systems Define and maintain Klarity’s customer journey stages, event taxonomies, and lifecycle logic for each persona. Operationalize core metrics including Time-to-Value (TTVR), Implementation Health Index (IHI), and Customer Health Index (CHI). Design canonical journey infrastructure and measurement systems for journey events, stage transitions, account summaries, and play triggers. Optimization, Process Architecture & Scalable Leverage Drive our strategy portfolio focused on reducing variability and hours across value realization by standardizing playbooks and operating cadences. Identify bottlenecks and prototype high-leverage improvements across people, process, data, and tooling. Partner with Product to turn repeatable implementation patterns into productized workflows. Drive quarterly strategic initiatives tied to TTVR attainment, and customer experience goals. Build automations, templates, and systems that eliminate manual effort for delivery teams. Strategic Reporting & Operational Intelligence Own Strategic reporting and dashboards for post sales strategy, implementation progress, adoption, risk signals, and health scoring. Partner with GTM ops and Product to build requirements that inform automation reporting pipelines that combine CRM, product telemetry, support and customer insights. Deliver executive-ready insights that guide customer strategy and prioritization. Codify end-to-end workflows across onboarding and value realization. Who you might be: 8+ years in Strategy & Operations, BizOps, Transformation, Process Engineering or Post-Sales Ops. Systems thinker who can move seamlessly from 50,000 ft (strategy & architecture) to 500 ft (dashboards, data fields). Exceptional with data: Prototyping dashboards, defining metrics, and designing lifecycle logic. Obsessed with clarity, repeatability, and making teams more effective. High-agency builder who thrives in ambiguity and creates structure where none exists. Excellent communicator: Can speak equally well to executives, operators, and engineers. What success looks like: Leverage & Optimization Strategic objective portfolio health: Advancement & completion rate of strategic portfolio. Process improvements deployed: # of systems/process uplift initiatives completed per quarter. Impact of Improvements: Quantified reductions in manual work, fewer escalations, improved predictability, or improved adoption/health outcomes. A 2-3 day work pilot is part of the application which will include: Lifecycle Measurement Design: Design a canonical event view of the Klarity customer journey. Internal Process Optimization: Select and optimize one bottleneck in the value realization journey (we’ll give you options). Prototype & Build: Use internal tools to prototype and AI solution to reduce Value Realization manual work Cross-Functional Communication: Executive read out covering Internal Process Optimization with business case. Process Operating change deployment session. Benefits: Equity in addition to competitive cash compensation 100% Employer-Paid Medical, Dental & Vision options! Paid Parental Leave $500 Annual Learning Fund $100 Monthly Wellness Fund 401k via Betterment Relocation support to San Francisco Bay Area (where applicable) Office-related Perks: Klarity is an equal opportunity employer. Klarity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

| AI Technical Product Manager (AI-First) Experience - 4+ years Location - San Francisco Job Type - Full-Time About Klarity: Klarity (YC S18) partners with Fortune 500 companies like ServiceNow, JLL, and Moody’s and cutting-edge companies like OpenAI, DoorDash, Uber, and Stripe to deliver real AI outcomes. Traditional Transformation playbooks take years, burn millions, and leave your team exhausted. It’s even worse with AI. 95% of pilots never make it past experimentation. Why? Because time kills transformation. Objectives shift, processes evolve, and momentum dies. Klarity upgrades the script. Instead of betting everything on a massive "big bang" change, Klarity delivers kAIzen for the digital enterprise: continuous, compounding improvements that everyone participates in. Our Agentic Tiger Team: Analyst, Advisor, and Coach capture how work actually gets done today, uncovers hidden inefficiencies, and guides teams toward better processes in real time. Transformation isn't dead, it just looks different now. Klarity makes it effortless, always-on, and outcome-driven. At Klarity, you will thrive if: Velocity: You’re seeking a culture of rapid iteration and constant change that turns into lasting impact. Agency: You’re seeking a role where you can take initiative and embody ownership. Care: You hold yourself to high standards, enjoy close collaboration with others who care deeply and hold themselves to equally high standards. Energy: You bring drive and optimism to everything you do. You thrive on finding creative solutions to ambiguous problem statements. Curiosity: You have a deep curiosity about technology. You enjoy tinkering with new AI tools and adding them to your workflow. In this Role, you will: Expertise leveraging GenAI tools like ChatGPT, Claude Code, Gemini, Figma, Replit, etc. to supercharge efforts. Lead the development of new 0-1 Gen AI feature prototyping from concept to launch, identifying opportunities for innovation and differentiation. Manage the alpha and beta testing phases, gather user feedback, and refine features to ensure they meet user needs and business goals. Coordinate with the broader product team for scaling features from 1-10 rollout, ensuring smooth transitions and knowledge transfer. Develop and maintain a product roadmap that aligns with the company’s strategic goals, ensuring timely delivery of new features and improvements. Conduct user research and analyze data to gain deep insights into customer needs and behaviors, driving informed product decisions. Communicate effectively with stakeholders across the organization, including executives, engineers, and customers, to align on product vision and progress. Preferred Qualifications: Proven track record in product management within a B2B SaaS environment, with a strong understanding of customer needs and market dynamics. Ability to rapidly prototype new features independently, without the need for additional engineering assistance, showcasing a high degree of technical proficiency. Exceptional creative thinking and problem-solving skills, with the ability to develop innovative solutions to complex challenges. Strong technical background with the ability to understand and contribute to engineering discussions, ensuring feasibility and scalability of product features. Deep understanding of AI/ML technologies and their application in solving real-world problems, with a continuous desire to stay updated with the latest advancements. Strong focus on user experience and customer satisfaction, with a commitment to delivering products that exceed customer expectations. Excellent verbal and written communication skills, with the ability to clearly articulate complex ideas to both technical and non-technical audiences. Experience leading cross-functional teams and mentoring junior product managers, fostering a culture of collaboration and continuous improvement. Benefits: Equity in addition to competitive cash compensation 100% Employer-Paid Medical, Dental & Vision options! Paid Parental Leave $500 Annual Learning Fund $100 Monthly Wellness Fund 401k via Betterment Relocation support to San Francisco Bay Area (where applicable) Office-related Perks Klarity is an equal opportunity employer. Klarity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.