Kenan-Flagler Business School Executive Education, LLC

Lead and mentor a team of Program Managers to deliver high-quality executive development programs and ensure operational excellence and participant satisfaction. | Requires a bachelor's degree, 5 years of program/project management experience, 3 years of direct management experience, and proficiency in Microsoft Office with preferred experience in Salesforce and Asana. | THE OPPORTUNITY: The Senior Program Manager serves as a key member of the leadership team dedicated to program design and delivery in support of a portfolio of custom learning and development programs. This role works in close partnership with the Program Director(s) and other key stakeholders to ensure the successful delivery of executive development programs across Chapel Hill, various U.S. locations, global sites, and virtual platforms. The Senior Program Manager provides strategic oversight and guidance to the program delivery team, directly managing Program Managers responsible for day-to-day program execution and delivery. Through collaborative leadership, this position drives operational excellence, fosters innovation, and upholds the organization’s commitment to high-quality client engagement. Central to the Senior Program Manager’s responsibilities is the pursuit of customer service excellence. Acting as the primary operational point of contact for high-level client executives and stakeholders, this role leads efforts to continuously and consistently deliver programs with their team, strengthen client relationships, and ensure that every program meets or exceeds expectations. The Senior Program Manager plays an integral part in shaping the overall direction of program operations delivery, internal process development and improvement, and driving initiatives to enhance program impact and participant satisfaction within the program portfolio they manage and alignment with the rest of the program delivery teams. PRIMARY RESPONSIBILITIES: * Lead, mentor, and support a team of Program Managers while ensuring high-quality delivery of a particular subset of Executive Development client programs through multiple modalities (on campus, off-site, virtual, or hybrid) * Oversee your program team’s client program deliveries to drive the highest level of customer service across all areas * Develop and implement training programs to enhance the operational skills and capabilities of your program team * Maintain and enhance relationships with clients and participants to ensure operational excellence and client satisfaction while also addressing client concerns and operational challenges promptly * Coordinate with program faculty and Program Directors to drive the planning process before, after and during program deliveries * Work closely with Program Directors to develop and refine operational strategies to enhance program delivery efficiency * Prepare materials for needs analysis, high-level design, detail design and program walkthrough meetings * Lead program participant follow-up processes and develop program websites for use in distributing logistical information and materials * Ensure program operations tie into the overall content by understanding the program objectives and expected program outcomes across the program portfolio * Identify and implement process improvements to increase the efficiency and effectiveness of program deliveries * Standardize best practices across the team to ensure consistency in operational activities and further share and manage alignment of those practices across other program portfolios * Oversee financials for your program team, managing accounts payables and receivables, and tracking program expenses to stay within an established budget * Contract and negotiate with appropriate suppliers to obtain meeting space, lodging, meals, and program materials * Collaborate with Program Directors to prepare evaluation data for annual client/portfolio reviews for senior management * Demonstrate effective internal communication, accountability and confidentiality with colleagues, vendors, and partners * Facilitate communication and collaboration with internal teams (including Finance, Program Operations, and Program Directors), external stakeholders, and the client to ensure transparency and alignment on portfolio activities to ensure cohesive program delivery from an operational standpoint. * Facilitate special projects as assigned and fill in for your program delivery team in the classroom as needed QUALIFICATIONS & EXPERIENCE: The successful candidate will have the ability to effectively lead and manage a team and possess strong project management, strategic thinking, financial management, organizational communication, and decision-making skills. Candidates should demonstrate strong prioritization focused on program needs, team collaboration on behalf of the program delivery function, adaptability to changing priorities, and the ability to thrive in an ambiguous environment. Minimum qualifications include an undergraduate degree, five years of program/project management experience, or equivalent experience in a related area and three years of direct management experience with a proven track record of team growth and sustainability. Experience in event management, corporate customer service, virtual learning platforms, training and development, and financial tracking desired. Strong command of Microsoft Word, Excel, and PowerPoint required; experience with Salesforce and project management software, specifically Asana, is a plus. ABOUT THE ROLE: Job Type: Full-time FLSA Status: Salaried, Exempt Work Arrangement: * Hybrid (mix of in-office and remote work) * Some evening and weekend work during program deliveries required * Must be within commuting distance to office * Potential domestic and international travel (up to 25% of time) Benefits: * Group health, dental and vision plans * 401(k) retirement plan with employer match * Life & disability insurance provided and funded by the LLC * Flexible spending account options * Paid holidays and time-off * Paid parental leave and other leave programs * Professional development opportunities A resume and cover letter is required. This position will be open for applications through Friday, July 31, 2026. The Senior Program Manager is an employee of the Kenan-Flagler Business School Executive Education, LLC, an affiliated organization of UNC-Chapel Hill. This position is not a University or State of North Carolina position. ABOUT UNC EXECUTIVE DEVELOPMENT: UNC Executive Development partners with clients to transform leaders and their organizations to the benefit of society. Our mission is to build and inspire leaders to make the world a better place. We collaborate with many client organizations, including Fortune 500 companies and governmental organizations, to drive long-term impact. As part of the UNC-Chapel Hill's Kenan-Flagler Business School, we are an internationally recognized leader in the field of executive education. Kenan-Flagler Business School Executive Education, LLC is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran. EOE M/F/D/V.

Oversee all operational aspects of executive development program delivery including client, faculty, supplier, and budget management. | Bachelor's degree with 3+ years administrative or related experience, proficiency in Microsoft Office, and experience in customer service or event management. | THE OPPORTUNITY: At UNC Executive Development, we take great pride in the design and delivery of our programs, providing business leaders with the space to learn and grow professionally and personally. As a key member of the program and operations team, the Program Manager is responsible for all aspects of program management and delivery in Chapel Hill, other US locations, global program locations, as well as virtual programming. This individual serves as a primary customer interface with high-level corporate executive participants and manages all operational components of program delivery.   PRIMARY RESPONSIBILITIES:   * Perform on-site, virtual, and/or hybrid program delivery management for Executive Development clients and participants   * Manage multiple programs being delivered consecutively using strong project management skills  * Collaborate with the internal program and operations team to meet deadlines and effectively deliver high-quality programming  * Establish and maintain excellent, professional working relationships with clients and program participants with a service-first mindset that we call the Carolina Experience  * Coordinate with program faculty and Portfolio Directors to drive the planning process before, after and during program deliveries  * Set timelines for faculty and keep them informed about important client details  * Work closely with service providers to ensure program operations run smoothly and efficiently  * Contract and negotiate with appropriate suppliers to obtain meeting space, lodging, meals, and program materials  * Manage accounts payables and receivables and track program expenses to stay within an established budget  * Prepare and provide participants with high-quality program materials in formats consistent with Kenan-Flagler and UNC brand standards  * Develop program websites for use in distributing program information, including logistics and materials, and communicate with participants and company officials to provide instructions concerning their participation  * Proactively seek opportunities for process improvement and determine appropriate solutions for program delivery   QUALIFICATIONS AND EXPERIENCE:   The successful candidate will have strong customer service orientation, excellent attention to detail, strong project management, organizational, and communication skills. Experience working with global clients and direct report management a plus. Strong command of Microsoft Word, Excel, and PowerPoint desired. Experience in event management, corporate customer service, virtual learning platforms, and training and development preferred. Minimum qualifications include an undergraduate degree and three years of administrative experience or equivalent experience in a related area.   This role will work closely with their program and operations team. If desired, this position offers potential for upward mobility and growth pathways within operations and/or program design. ABOUT THE ROLE:   Job Type: Full-time FLSA Status: Salaried, Non-exempt Work Arrangement: * Primarily on-site, in person, with some opportunity for remote work dependent upon program delivery schedule and office-specific task completion * Some overtime required, including evening and weekend work during program deliveries  * Must be within commuting distance to office * Potential domestic and international travel (up to 25% of time) Benefits: * Group health, dental and vision plans * 401(k) retirement plan with employer match * Life & disability insurance provided and funded by the LLC * Flexible spending account options * Paid holidays and time-off * Paid parental leave and other leave programs * Professional development opportunities A resume and cover letter is required. This position will be open for applications through Friday, July 31, 2026. The Program Manager is an employee of the Kenan-Flagler Business School Executive Education, LLC, an affiliated organization of UNC-Chapel Hill. This position is not a University or State of North Carolina position. ABOUT UNC EXECUTIVE DEVELOPMENT:   UNC Executive Development partners with clients to transform leaders and their organizations to the benefit of society. Our mission is to build and inspire leaders to make the world a better place. We collaborate with many client organizations, including Fortune 500 companies and governmental organizations, to drive long-term impact. As part of the UNC-Chapel Hill's Kenan-Flagler Business School, we are an internationally recognized leader in the field of executive education. Kenan-Flagler Business School Executive Education, LLC is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran. EOE M/F/D/V.