Keck Medicine of USC

Oversee planning, budgeting, and implementation of operational improvement projects within ambulatory services coordinating stakeholders. | Bachelor's degree and 4+ years project management experience with proficiency in Microsoft Office and multitasking abilities. | The Project Manager provides a wide range of project management and operational support including in the assistance in the administration and coordination of a variety of project management functions including planning, budgeting, organizing, research and delivery of services. Departmental Specific Summary The Project Manager provides a wide range of project management and operational support and assists in the administration and coordination of a variety of project management functions including planning, budgeting, organizing, research and delivery of services. Assignments may be with existing departments or entities within USC Health, organizations that are part of due diligence process with USC Health, or organizations that USC Health is building a relationship with. Essential Duties Project Management: Oversees and administers project functions such as planning, organizing, coordination, and implementing activities to meet objectives. Responsible for organizing multiple tasks with conflicting priorities, delivering the desired results on or below budget and successfully meeting deadlines. Responsible for the preparation of accurate program descriptions budgets and schedules. Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility Develop a detailed project plan to track progress. Use appropriate verification techniques to manage changes in project scope, schedule and costs Measure project performance using appropriate systems, tools and techniques. Create and maintain comprehensive project documentation. Track project performance, specifically to analyze the successful completion of short- and long-term goals Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels Develop comprehensive project plans to be shared with clients as well as other staff members Business Analysis: Analyzes information/situations, defining problems, articulating logical recommendations and recognizing alternatives and their implications. Oversees the timely and accurate production of the reports and formulation of recommendations/researches on subjects as assigned. Meet budgetary objectives and adjust project constraints based on financial analysis Communication and Interpersonal Skills: Work closely with acquired or partnered or affiliated hospitals, ambulatory facilities and physician practices to expand existing Keck Medicine clinical programs, develop new clinical programs as needed and facilitate integrated multidisciplinary programs across the Keck Medicine provider network Develop and maintain effective relations with widely diverse groups such as staff members, faculty and executive leaders on a variety of complex issues and administrative tasks. Establish constructive working relationships with members of departmental staff by performing duties in a cooperative and helpful manner. Communicates clearly in conveying complex problems and proposals in both formal and informal settings. Perform other duties as assigned. Required Qualifications: Req High school or equivalent Req Bachelor's degree In a related field. Equivalent experience may substitute for Bachelor's Degree. Req 4 years Experience of directly related project management or administrative experience Req Demonstrated experience in organizing and defining tasks, setting priorities, working independently, and following through with minimal direction in order to perform effectively under conditions of frequent interruptions, fluctuating workloads, and conflicting time demands. Req Demonstrated ability to handle confidential material with discretion. Req Communicate effectively and diplomatically with a wide variety of constituents to include: physicians, staff and executive stakeholders Req Advanced skill in computer programs, Word, Excel, PowerPoint, Outlook, etc. required. Req Demonstrated ability in organizing multiple tasks with conflicting priorities, delivering the desired results on or below budget and successfully meeting deadlines. Req Working knowledge of preparation of accurate program descriptions budgets and schedules. Req Working knowledge of PC computer systems and applications using Word, Excel, PowerPoint, and Outlook. Req Demonstrated ability to develop and maintain effective relations with widely diverse groups such as staff members, faculty, and executive leaders, on a variety of complex issues and administrative tasks. Req Demonstrated ability to establish constructive working relationships with members of departmental staff by performing duties in a cooperative and helpful manner. Req Skill in communications to clearly convey complex problems and proposals in both formal and informal settings. Preferred Qualifications: Pref Master's degree Degree in related field. Pref Demonstrated professional experience at a similar level of complexity, including responsibility for multiple or major projects management. Pref Project Management Professional (PMP) Project management certification and training. Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) USC Care Medical Group serves as the sole physician entity reporting to the USC Health System, uniting faculty clinical practice under Keck Medicine of USC. This entity oversees clinical governance, physician and ambulatory services, and core enterprise functions including billing, contracting, and financial operations. The organization encompasses 17 clinical departments, with approximately 1,500 physicians and 2,000 staff delivering care across more than 80 locations from Kern County to Orange County and into Las Vegas. USC Care Medical Group is the engine for patient-centered growth—advancing quality, safety, access, and financial strength through integrated, system-level thinking that transcends silos and traditional models. By building bridges across the enterprise, embracing innovation, and leveraging technology, we deliver seamless, 5-Star access and service while expanding clinical reach and diversified models of care. Our work fuels a sustainable cycle of good health—organizationally, financially, and within the communities we serve—driving continued growth from within and beyond the system’s boundaries. The annual base salary range for this position is $84,365.00 - $138,330.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC’s Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$149585.htmld Keck Medicine of USC is the University of Southern California’s medical enterprise, one of only two university-based medical systems in the Los Angeles area. Keck Medicine combines academic excellence, world-class research and state-of-the-art facilities to provide highly specialized care for some of the most acute patients in the country. Our internationally renowned physicians and scientists provide world-class patient care at Keck Hospital of USC, USC Norris Cancer Hospital, USC Verdugo Hills Hospital, USC Arcadia Hospital and more than 100 unique clinics in Los Angeles, Orange, Kern, Tulare and Ventura counties. Keck Medical Center of USC, which includes Keck Hospital and USC Norris Cancer Hospital, is among the top 50 hospitals in the country in 8 specialties, as well as the top three hospitals in metro Los Angeles and top 10 hospitals in California, according to U.S. News & World Report’s 2024-25 Best Hospitals rankings. Application Help & Benefits If you need help during the application process, see our application help. For more information about our benefits, see What We Offer. Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!

Develop and execute CRM and email marketing strategies to drive consumer engagement and retention. | Bachelor's degree and 3-5 years experience in CRM/email marketing with skills in campaign management, analytics, and marketing technology. | The CRM and Email Marketing Manager is responsible for the development, execution and measurement of our CRM and Email Marketing efforts. This role will leverage data-driven analytics to develop and implement strategies and journeys to drive acquisition and retention of our core consumer segments. They will partner on our capabilities and processes to deliver personalized campaigns across touchpoints of the consumer, customer and patient experience. Essential Duties: • Drive strategy, execution, and performance of consumer/customer engagement for CRM marketing program, including acquisition, activation, and retention. • Develop and execute CRM and email marketing roadmap, segmentation, and content planning across consumer and audience segments. • Manage distribution of all email sends against a planned editorial calendar and learning agenda that includes A/B testing of content, layout and design. • Support the development of a digital measurement framework and track performance against CRM KPIs. • Uses data-mining techniques and analytic capabilities to develop segmentation strategies. • Define emerging trends of customers and the marketplace to identify new opportunities for Keck Medicine of USC and innovation in CRM. Deliver recommendations and serve as a subject matter expert on CRM approach tools, marketplace trends, list pulls, testing environments and CRM standard methodologies. • Performs other duties as assigned. Required Qualifications: • Req Bachelor's degree Marketing Degree in Marketing, Technology, Science or related • Req 3 years 3-5 years of experience in email marketing, CRM marketing, direct marketing, database marketing, and/or lifecycle marketing • Req Experience with the entire process of automated outbound and inbound marketing (e.g., lead scoring/nurturing/routing, campaign development and management, landing page and form building and optimization, and reporting/analytics). • Req Demonstrated experience in email marketing, CRM marketing, direct marketing, database marketing, and/or lifecycle marketing • Req Experience with InDesign, Canva, or other design software a plus; HTML and CMS experience (WordPress) a plus. • Req Experience using CRM/engagement marketing technology, specifically Salesforce Marketing Cloud, to drive business results, including CRM databases. • Req Knowledge of customer segmentation techniques, persona development, and lifecycle management • Req Experience in marketing analytics and analytics tools such as Google Analytics to measure how CRM is contributing toward business goals • Req Ability to work collaboratively with both external vendors and agencies as well as internal Marketing and IT teams • Req Knowledge of customer segmentation techniques, persona development, and lifecycle management • Req Ability to give creative direction for both visual design and copy that results in engaging and on-brand deliverables • Req Ability to thrive in a fast-paced environment where multi-tasking and time management with on-time delivery is critical to success • Req Passion for translating data analytics into action-oriented growth strategies • Req Collaborative, positive team player with excellent communication, writing and verbal skills as well as being highly analytical. Required Licenses/Certifications: • Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The annual base salary range for this position is $81,120.00 - $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$144785.htmld