KDS Kohl's, Inc.

Oversee store operations, manage staff, ensure excellent customer service, and meet sales targets. | Requires retail management experience, supervising 20+ associates, and strong interpersonal and decision-making skills. | Role Specific Information Job Description About the Role As Store Manager you will provide oversight and leadership for the entire store team. You are the primary leader for delivering customer experience and associate engagement. You will teach, coach and develop associates to deliver excellent service, merchandising expertise and consistent operational execution. You will be accountable for the overall results and success of all key performance measures with a primary goal of driving sales and profitability. What You’ll Do Guide profitable sales, meet store financial plans and accomplish performance goals through strategic decisions and leadership of the store team Achieve payroll plan by managing store schedules, monitoring labor costs and adapting to business conditions based on weekly and monthly sales; plan payroll/scheduling based on store traffic to ensure the store is sufficiently staffed Recruit and make hiring, pay and termination decisions for all levels of store personnel including store management Manage associate relations issues including performance management, and ensure associates follow company policies Manage the training process for new hires on Kohl’s culture, product knowledge, selling practices and other associate responsibilities, holding all associates accountable to individual goals (e.g., credit, loyalty) Coach store team to increase their knowledge, providing opportunities for continued development; create succession plans for developing associates Ensure sound inventory management through an accurate shipping and receiving merchandise process, completing all required business directives such as price changes and ticketing procedures Prevent loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss Prevention Ensure store merchandising standards follow visual merchandising direction, accomplishing product presentation; make decisions about and adaptations to merchandising direction based on the layout, adjacencies and needs of the store; ensure product is displayed in a manner which is clear and easy to understand and is compelling to the customer Maintain appropriate levels of product on the sales floor by planning and directing floor replenishment Create a compelling store experience for customers by engaging and modeling appropriate customer service behaviors to associates, ensuring speed of point of sale and customer services exceed standards and customer expectations All manager roles at Kohl’s are responsible for: Managing with integrity, honesty and fostering teamwork in an engaged and inclusive culture Exercising good judgment and discernment when making decisions; taking appropriate partners as needed Modeling, enforcing and providing direction and guidance to associates Demonstrating, coaching and developing a customer service mindset, including customer service techniques, anticipating customer needs and satisfactorily resolving issues Ensuring the store has strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing Monitoring and adjusting resources as the business dictates to support customer needs and workload demands Assessing key performance indicators (KPIs) to make informed business decisions that drive overall store results Managing talent, including hiring, training, developing, and supervising Accomplishing multiple tasks within established timeframes Training, monitoring and reinforcing company policies, procedures, standards and guidelines Adhering to company safety policies and ensuring the safety of associates and customers Other responsibilities as assigned What Skills You Have Required Must be 18 years of age or older Experience supervising 20 or more associates, including the responsibility for performance management and making employment decisions Great verbal/written communication and interpersonal skills Excellent decision-making and problem-solving skills Strong people management skills and ability to develop talent Flexible availability, including days, nights, weekends, and holidays Preferred Experience working in a retail environment, preferably in a managerial position Experience supervising 50 or more associates, including the responsibility for performance management and making employment decisions College degree OR equivalent combination of education and 3-4 years experience in retail or similar industry Our purpose at Kohl's is to take care of families' realest moments. Kohl’s has been caring for families for more than 60 years, both the unique and diverse families that shop us every day and the Kohl’s family we all belong to. Caring is something that is core to who we are as a brand, and we believe that truly caring means being there for the good stuff, the bad stuff and the real stuff. Kohl’s is committed to creating a healthy and safe workplace for our associates. We seek out talent that shares our values and strive to support their journey toward fulfillment at work, at home and within our communities.

Perform various interior and exterior maintenance and repair tasks in Kohl's stores including plumbing, electrical, carpentry, painting, and communicate issues and resolutions to management. | 2-4 years of maintenance experience focusing on door, plumbing, electrical/lighting repairs, retail or office building maintenance background, ability to lift 25-50 lbs, travel frequently, and valid driver’s license. | Role Specific Information Job Description About the Role As Field Facilities Specialist, you will perform maintenance and handyman services in Kohl's stores, ensuring company brand standards are maintained. You will meet budgets, communicate effectively with both internal and external customers and perform all work in a quality manner, following all safety rules and regulations. What You’ll Do Complete work orders as assigned by supervisor timely and accurate Ensure all necessary materials and tools to perform daily work are available and kept in good condition (Kohl’s will provide all needed tools) Perform interior store repairs and maintenance with a focus on door (interior and exterior) and plumbing (faucet, toilet, water heater, etc.) repair Perform interior lighting and electrical repairs, including lamp/ballast replacement and minor outlet repairs Perform flooring, carpet, tile, patch and paint, carpentry, laminate, wallpaper, fixture and equipment repairs Perform exterior maintenance of the building, including low elevation, building painting, curb/ramp painting, power-washing, and minor common area maintenance repairs Assist stores with housekeeping problem-solving and suggested solutions for store associate teams and contract cleaning providers to increase CLEAN presence in stores Communicate safety and cleanliness issues and action plans to resolve Identify interior and exterior maintenance issues that need resolution by exterior vendors and enter issues into Web Based Facilities Management program for assignment and completion Communicate recaps regularly to the Territory Facilities Manager and/or Store and District Managers of stores visited, wins and opportunities found and issues resolved on store visits Additional tasks may be assigned What Skills You Have Required Ability to work independently Effective verbal and written communication skills Proficiency in Microsoft Word and Excel, navigation of websites and ability to utilize new computer systems, including smartphones 2-4 years of prior maintenance work with a strong focus on door, plumbing, electrical/lighting and handyman Services Prior retail or office building maintenance experience Familiarity with general maintenance tools and tasks Preferred Ability to repair a variety of other interior/exterior issues as assigned by Supervisor, including equipment and CAM items Special Requirements Moderate lifting – 25 to 50lbs on a regular basis Ability to travel up to 100% of the time with some overnight stays based on store schedule/location Ability to climb/work on ladders up to 12ft in height to address lighting, painting, etc. issues Valid driver’s license with a currently registered vehicle Our purpose at Kohl's is to take care of families' realest moments. Kohl’s has been caring for families for more than 60 years, both the unique and diverse families that shop us every day and the Kohl’s family we all belong to. Caring is something that is core to who we are as a brand, and we believe that truly caring means being there for the good stuff, the bad stuff and the real stuff. Kohl’s is committed to creating a healthy and safe workplace for our associates. We seek out talent that shares our values and strive to support their journey toward fulfillment at work, at home and within our communities.