Kaleris

Providing support for software applications, troubleshooting customer issues, and collaborating with various departments. | High school diploma, no relevant technical experience or skills listed, and a significant mismatch in job seniority and technical expertise. | Job Description: Responsibilities Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Navis products. Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release. Verify, reproduce, and isolate application defects or faults reported by Navis Customers. While this role doesn't involve development, the ability to debug software applications and analyze code for potential issues is a valuable skill. Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment. Address customer "question" cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Navis resources. Perform on-site customer-facing tasks, including software or hardware upgrades, resolving critical defects that couldn't be reproduced off-site, and testing Navis product integrations with third-party systems. Participate in software implementations and upgrades at customer facilities as necessary. Be part of a global 24x7 on-call duty roster to manage and address critical issues. Engage in account management activities for assigned accounts, including conducting regular conference calls and case reviews. Requirements A degree in computer science or a related field. 2+ years of N4 TOS product support experience, preferably in container terminal, shipping, or logistics industries. Experience with automation terminals is a plus. Proficiency in various system platform technologies such as networking, MS SQL Server, Oracle, and familiarity with Java, EDI, Spring, Hibernate, Xenos Transform Designer, and J2EE is recommended. Hands-on experience with JAVA, XML, and client-server applications. Knowledge and experience in coding with Core Java/Groovy is advantageous. Familiarity with diagnostic tools like Hyperic or similar is a bonus. Understanding of relational database structures and web-based enterprise solutions. Strong technical troubleshooting skills across various applications and technologies. Detail-oriented, self-motivated, and assertive communicator. Excellent written and verbal communication skills in English. Inherent customer service and technical support orientation. Willingness to travel as needed and the ability to work extended hours under tight deadlines. Teamwork skills, especially in multi-disciplinary virtual teams across different locations. Flexibility to work in shifts based on business requirements. Strong leadership, time management, and organizational abilities. Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Kaleris, we encourage creativity, delight in innovation, and foster opportunities to grow. We believe every move matters, especially career moves. We’re building the connected, visible, sustainable, and reliable global supply chain of the future. And we're looking for the best and brightest people to join our team.

Manage and oversee multiple IT projects to ensure timely delivery, resource allocation, and cross-team collaboration during a period of significant transformation. | Experience managing multiple projects in IT or technical environments, strong organizational and communication skills, and ability to coordinate cross-functional teams to meet project goals. | Job Description: The IT department is navigating a period of significant transformation, with over 42 projects slated for the next three quarters, 26 active projects a number that will increase further with the two scheduled acquisitions. While IT consistently delivers high-quality results, the current project management structure requires enhancement to maintain efficiency and ensure continued success. Here’s why adding another Project Manager is a strategic, forward-thinking investment: Addressing the Loss of External Resource: • The DealHub external Project Manager resource is transitioning out, which creates an opportunity to bring the function in-house for greater control and stability. • High-impact initiatives like DealHub are critical to business operations, and ensuring proper oversight is key to their success. • Currently, Tiffany is dedicating over 15 hours weekly to manage DealHub, which illustrates the demand for specialized project management attention. • Adding a Project Manager eliminates potential gaps and delays while ensuring priority initiatives remain on track. Mitigating Project Risks: • With over 40 active projects, a single Project Manager handling 14 major initiatives can lead to potential bottlenecks or capacity strains over time. • A second Project Manager enables a more balanced allocation of resources, helping maintain project timelines, coordination, and quality expectations. • Given the scale of upcoming projects, proactive adjustment to the project management framework ensures deliverables continue to meet or exceed expectations. Enhancing Collaboration and Focus: • Project Managers specialize in driving accountability, communication, and cross-team alignment, which are essential for delivering complex projects successfully and efficiently. • A distributed approach where some managers self-manage their projects is working well so far; however, scaling this model during growth phases may pose challenges. • Adding a Project Manager prevents key priorities from being overshadowed or misaligned, ensuring all projects benefit from consistent leadership and oversight. Supporting Leadership to Foster Innovation: • IT leadership plays a key role in areas such as solution architecture, strategy development, mentorship, and team building, contributing to business growth and innovation. • Shifting project oversight responsibilities from technical leadership to professional resource management allows managers to focus on efforts that add significant value. • The time reclaimed from this transition can be dedicated to enhancing processes and driving organizational improvements, while ensuring the team stays aligned with strategic and technical goals. With an expanding portfolio and mission-critical projects ahead, investing in an additional Project Manager reinforces agility, supports sustained growth, and strengthens IT’s ability to deliver continuous value to Kaleris. Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Oversee multiple projects to ensure timely delivery, coordinate cross-functional teams, and mitigate risks in a dynamic IT environment. | Proven experience in managing complex projects, strong leadership skills, and relevant certifications such as PMP or Scrum Master. | Job Description: The IT department is navigating a period of significant transformation, with over 42 projects slated for the next three quarters, 26 active projects a number that will increase further with the two scheduled acquisitions. While IT consistently delivers high-quality results, the current project management structure requires enhancement to maintain efficiency and ensure continued success. Here’s why adding another Project Manager is a strategic, forward-thinking investment: Addressing the Loss of External Resource: • The DealHub external Project Manager resource is transitioning out, which creates an opportunity to bring the function in-house for greater control and stability. • High-impact initiatives like DealHub are critical to business operations, and ensuring proper oversight is key to their success. • Currently, Tiffany is dedicating over 15 hours weekly to manage DealHub, which illustrates the demand for specialized project management attention. • Adding a Project Manager eliminates potential gaps and delays while ensuring priority initiatives remain on track. Mitigating Project Risks: • With over 40 active projects, a single Project Manager handling 14 major initiatives can lead to potential bottlenecks or capacity strains over time. • A second Project Manager enables a more balanced allocation of resources, helping maintain project timelines, coordination, and quality expectations. • Given the scale of upcoming projects, proactive adjustment to the project management framework ensures deliverables continue to meet or exceed expectations. Enhancing Collaboration and Focus: • Project Managers specialize in driving accountability, communication, and cross-team alignment, which are essential for delivering complex projects successfully and efficiently. • A distributed approach where some managers self-manage their projects is working well so far; however, scaling this model during growth phases may pose challenges. • Adding a Project Manager prevents key priorities from being overshadowed or misaligned, ensuring all projects benefit from consistent leadership and oversight. Supporting Leadership to Foster Innovation: • IT leadership plays a key role in areas such as solution architecture, strategy development, mentorship, and team building, contributing to business growth and innovation. • Shifting project oversight responsibilities from technical leadership to professional resource management allows managers to focus on efforts that add significant value. • The time reclaimed from this transition can be dedicated to enhancing processes and driving organizational improvements, while ensuring the team stays aligned with strategic and technical goals. With an expanding portfolio and mission-critical projects ahead, investing in an additional Project Manager reinforces agility, supports sustained growth, and strengthens IT’s ability to deliver continuous value to Kaleris. Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.