Jumpity Bumpity Concord

Provide customer service via phone, email, and chat, handle inquiries and complaints, upsell products, and update customer information. | Previous customer service experience preferred, bilingual English-Spanish required, strong communication and problem-solving skills, and ability to work on-site part-time. | ```Duties``` - Provide exceptional customer service to clients via phone, email, and chat - Assist customers with inquiries, concerns, and requests - Upsell products and services to maximize sales opportunities - Communicate effectively and professionally with customers to ensure a positive experience - Perform outbound calling to follow up on customer inquiries or resolve issues - Accurately enter and update customer information in the database - Analyze customer needs and provide appropriate solutions ```Experience``` - Previous experience in customer service or a related field is preferred - Strong verbal and written communication skills in both English and Spanish - Bilingual proficiency is highly desirable - Ability to handle difficult or irate customers with professionalism and empathy - Excellent problem-solving skills and the ability to think quickly on your feet - Proficient in data entry and navigating computer systems As a Customer Service Representative, you will have the opportunity to assist customers, provide solutions, and contribute to the overall success of our company. We offer competitive pay, a supportive work environment, and opportunities for career growth. If you are passionate about delivering exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you. Please note that this is not a remote position. The Customer Service Representative will be required to work on-site at our location. To apply for this position, please submit your resume highlighting your relevant experience and skills. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Job Type: Part-time Pay: $16.50 - $18.00 per hour Benefits: • Flexible schedule Ability to Commute: • Concord, CA 94520 (Preferred) Ability to Relocate: • Concord, CA 94520: Relocate before starting work (Preferred) Work Location: In person