JHU EEHPC

Administer and troubleshoot Windows desktops using SCCM and support a large enterprise user base. | Requires 3 years related experience, SCCM expertise, Active Directory management, and scripting knowledge. | Job Description: • Administer Windows desktop using Microsoft Systems Center Configuration Manager and troubleshoot for Enterprise Desktop Engineering. • Support a customer base of approximately 60,000 computers and users. • Act as an escalation point for LAN Administration and desktop support teams. • Conduct thorough testing of applications before deployment. • Design solutions that conform to institutional policies, standards, and guidelines. • Install and configure server hardware and operating systems. • Monitor and tune systems for optimum performance levels. • Provide server level administration and assist users as per documented procedures. • Collaborate with vendors and internal teams to deliver quality products. Requirements: • Bachelor's Degree. • Three years of related experience. • At least 1-2 years’ experience or familiarity with Microsoft Windows desktop systems management tools and endpoint client troubleshooting. • Advanced knowledge with Microsoft Systems Center Configuration Manager (SCCM). • Other Windows desktop administration tools such as LAN Desk or Quest KACE are a plus. • At least 1-2 years of end user support experience with Windows OS. • One to two years of experience of using Active Directory Users and Computers tools and managing Active Directory Group Policy Management. • Knowledge of creating, linking, administering and maintaining a Group Policy Object using the Group Policy Management Console. • Working knowledge of a scripting language such as Command-Line, VB, or PowerShell Scripting. Benefits: • Total rewards package that supports employees' health, life, career, and retirement. • More information can be found here: https://hr.jhu.edu/benefits-worklife/

Administer and troubleshoot Windows desktops using SCCM and support a large enterprise user base. | Requires 1-2 years experience with SCCM, Windows desktop administration, Active Directory, and scripting. | Job Description: • Administer Windows desktop using Microsoft Systems Center Configuration Manager and troubleshoot for Enterprise Desktop Engineering. • Support a customer base of approximately 60,000 computers and users. • Act as an escalation point for LAN Administration and desktop support teams. • Conduct thorough testing of applications before deployment. • Design solutions that conform to institutional policies, standards, and guidelines. • Install and configure server hardware and operating systems. • Monitor and tune systems for optimum performance levels. • Provide server level administration and assist users as per documented procedures. • Collaborate with vendors and internal teams to deliver quality products. Requirements: • Bachelor's Degree. • Three years of related experience. • At least 1-2 years’ experience or familiarity with Microsoft Windows desktop systems management tools and endpoint client troubleshooting. • Advanced knowledge with Microsoft Systems Center Configuration Manager (SCCM). • Other Windows desktop administration tools such as LAN Desk or Quest KACE are a plus. • At least 1-2 years of end user support experience with Windows OS. • One to two years of experience of using Active Directory Users and Computers tools and managing Active Directory Group Policy Management. • Knowledge of creating, linking, administering and maintaining a Group Policy Object using the Group Policy Management Console. • Working knowledge of a scripting language such as Command-Line, VB, or PowerShell Scripting. Benefits: • Total rewards package that supports employees' health, life, career, and retirement. • More information can be found here: https://hr.jhu.edu/benefits-worklife/