James Avery Artisan Jewelry

Answer customer inquiries via phone, email, and chat to support sales and resolve issues, including order placement and complaint escalation. | High school diploma or GED, customer service experience preferred, strong communication and problem-solving skills, computer proficiency, and ability to work flexible shifts including weekends. | Job Summary Customer Service Representatives answer incoming customer calls, emails and chat inquiries to support direct sales and provide company-wide superior customer service. Provides support to satisfy the customer’s needs by placing orders; answering inquiries; resolving problems and fulfilling requests. This is a PART-TIME Opportunity, • The schedule required for this position will be 3-4 days a week, including one weekend day. Available shifts are: 8:00am-12:00pm | 12:00pm-4:00pm | 4:00pm-8:00pm • Upon completion of our 2 week in-store training at our Huebner Oaks location in San Antonio, this will be a REMOTE, Work-From-Home position. This is a seasonal assignment with an intended start date of November 3, 2025 and an expected end date of January 9, 2026. WHAT YOU WILL BE DOING: • Responding to high volume of phone and/or digital communications (chat or email) from customers while providing an exceptional customer service experience. • Answering customer inquiries relating to orders, products, policies and services with accurate and timely responses for a customer friendly experience. • Filing and other general clerical duties as required by supervisor. • Assisting and resolving customer complaints/issues by clarifying and researching. Escalating unresolved complaints/issues to supervisor. • Assisting customers with placing orders, providing recommendations and information on products. WHAT YOU WILL NEED: • High School diploma or general education degree (GED). • Customer service and call center experience preferred. • Excellent oral, written communication and listening skills. • Strong problem solving, time management and organizational skills. • Computer proficiency. • Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information to customers and other employees of the organization. • Ability to work a flex schedule, including a Saturdays or Sunday rotation. • Bi-lingual Spanish/English is a PLUS. • Strong problem-solving skills, and the ability to quickly learn new technology • Enthusiastic, willing to learn, and contributes to a positive team spirit. • Ability to pass a pre-employment background check that meets company standards.