iTech AG

Lead process improvement initiatives and align workflows with ServiceNow best practices for federal clients. | Requires 3-5 years of ServiceNow ITAM process design experience, deep knowledge of ServiceNow ITAM modules, and relevant certifications. | Overview: iTech AG is looking for a Senior Business Process Consultant to support our federal customer. The Senior Business Process Consultant is responsible for leading process definition, optimization, and alignment across ServiceNow ITAM solutions. This role partners directly with customer leaders to translate business needs into effective workflows and platform capabilities. Responsibilities: Facilitate the definition and alignment of current processes toward improvement and recommended ServiceNow best practices together with Customer process owners, key Customer sponsors, and stakeholders Advise the Product Owner(s) throughout the Engagement in Story creation and refinement, ranking, adherence to the desired process outcomes, and future roadmap plans Support integration strategies that streamline data sharing and reporting across systems Ensure process outcomes align with organizational goals and ServiceNow solution capabilities Other duties as assigned Qualifications: 3-5 years in ServiceNow ITAM process design Deep knowledge of ServiceNow ITAM modules Strong workshop facilitation and stakeholder management skills ServiceNow CSA and relevant ITAM certifications preferred Strong interpersonal skills with a proven track record of providing excellent customer service Excellent writing and communication skills with attention to detail Education: Bachelor's degree in a related field or an additional 4 years of related experience. Security: Pursuant to a government clearance, U.S. citizenship is required iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws. iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to hr@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

Guide clients through ServiceNow implementations, configure the platform, develop user stories, and mentor junior staff. | 3-5 years of ServiceNow experience, certifications in CIS-HAM & CIS-SAM, and strong communication skills. | Overview: iTech AG is looking for a Senior Technical Consultant to support our federal customer. The Senior Technical Consultant plays a key role in guiding customers through successful ServiceNow implementations across the ITBM suite. This role combines hands-on platform configuration with strategic technical advisory, ensuring customer outcomes align with best practices and business goals. Responsibilities: Provide technical guidance during workshops and assist in the creation and refinement of stories Configure the ServiceNow platform during sprints while sharing knowledge and best practices with Platform Administrators Develop and refine user stories in partnership with Product Owners and stakeholders Implement and support integrations between ServiceNow and external systems Mentor platform administrators and junior consultants in best practices and technical standards Ensure solutions adhere to architectural governance, process objectives, and long-term roadmap strategies Other duties as assigned Qualifications: 3-5 years of ServiceNow technical experience Strong understanding of ITAM processes and project/program methodologies Proficiency with ServiceNow scripting, configuration, and integrations Strong interpersonal skills with a proven track record of providing excellent customer service Excellent writing and communication skills with attention to detail Education: Bachelor's degree in a related field or an additional 4 years of related experience ServiceNow certifications (CIS-HAM & CIS-SAM) Security: Pursuant to a government clearance, U.S. citizenship is required Active Treasury Public Trust clearance is preferred iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws. iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to hr@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

Facilitating Agile ceremonies, coaching teams on Scrum and SAFe principles, and removing impediments to ensure predictable delivery within a federal program environment. | Minimum 4 years as a Scrum Master, experience with SAFe, strong facilitation skills, and ability to operate in a federal/regulatory setting. | OVERVIEW iTech AG is seeking an experienced Scrum Master to support a federal program by leading and enabling an Agile Scrum team within a Scaled Agile Framework (SAFe) environment. The Scrum Master will be responsible for guiding a team of approximately five (5) individuals as part of a 45-person Agile Release Train (ART), ensuring Agile principles, Scrum practices, and SAFe ceremonies are consistently and effectively applied. This role serves as a servant leader and Agile coach, focused on fostering collaboration, accountability, and continuous improvement at both the team and ART levels. The Scrum Master will work closely with Product Owners, Release Train Engineers (RTEs), and other Scrum Masters to support Program Increment (PI) planning, manage dependencies, and drive predictable, high-quality delivery in alignment with federal program objectives. The ideal candidate brings experience operating in large-scale Agile environments, strong facilitation and communication skills, and the ability to proactively identify and remove impediments that impact team performance. This role requires a hands-on leader who can balance Agile discipline with flexibility, promote transparency through meaningful metrics, and help the team adapt to changing priorities while maintaining focus on mission success. ROLES AND RESPONSIBILITIES • Serve as the Scrum Master for a Scrum team of approximately five (5) team members within a 45-person Agile Release Train (ART) • Facilitate and lead all Scrum and SAFe ceremonies, including daily stand-ups, sprint planning, sprint reviews, retrospectives, PI planning, system demos, and ART syncs • Act as a servant leader and Agile coach, reinforcing Scrum, Agile, and SAFe principles and best practices • Partner closely with the Product Owner to support backlog refinement, story readiness, and prioritization • Identify, track, and proactively help remove team-level and ART-level impediments • Coordinate dependencies and risks with other Scrum Masters and the Release Train Engineer (RTE) • Promote continuous improvement through retrospectives, metrics, and actionable improvement plans • Support predictable delivery by facilitating sprint execution, capacity planning, and commitment tracking • Monitor and report on Agile performance metrics such as velocity, burndown, and flow metrics • Foster a culture of collaboration, transparency, accountability, and trust within the team • Ensure adherence to federal program delivery standards and Agile governance requirements • Support change management by helping the team adapt to evolving requirements and priorities • Communicate status, risks, and dependencies clearly to stakeholders as appropriate MINIMUM QUALIFICATIONS • Bachelor’s degree (required) • 4+ years of experience serving as a Scrum Master on Agile development teams • Experience leading a Scrum team of approximately 5–9 team members • Experience working within a Scaled Agile Framework (SAFe) Agile Release Train (ART) • Strong knowledge of Agile, Scrum, and SAFe principles and practices • Proven ability to facilitate Agile ceremonies and support effective team execution • Demonstrated experience identifying and helping remove impediments and delivery risks • Strong communication and collaboration skills, including experience working with cross-functional teams and stakeholders • Ability to operate effectively in a federal or regulated environment EDUCATION AND CERTIFICATIONS • SAFe® certification for Scrum Masters PREFERRED QUALIFICATIONS • SAFe® Advanced Scrum Master (SASM) certification • ServiceNow CSA SECURITY CLEARANCE Ability to obtain and maintain a Public Trust iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws. iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to hr@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.