Ironwall

Manage existing client accounts, onboard new clients, and support account growth through upselling and cross-selling. | Experience in account management, customer success, or sales, with strong communication skills and ability to manage multiple accounts. | Benefits: Competitive salary Dental insurance Health insurance About Ironwall by Incogni For more than a decade, Ironwall by Incogni has been a trusted leader in online privacy protection services for public servants. We specialize in removing personal information from the internet for Judges, Law Enforcement, Elected Officials, Social Workers, and other high-risk professionals. Our mission is simple but critical: protect those who protect others. Position Overview The Account Manager plays a critical role in customer retention, and long-term success. This role serves as the primary point of contact for existing clients, managing onboarding, training, and ongoing account support while identifying opportunities for upselling and cross-selling. The Account Manager also acts as a key liaison between Sales and Privacy Operations, ensuring a seamless customer experience from implementation through ongoing service. This is a salary + commission position reporting to the Director of Sales. Key Responsibilities Serve as the primary account owner for assigned clients, ensuring high satisfaction, retention, and growth Onboard new clients, including: Creating and implementing customer portals Performing quality assurance Notifying clients upon successful setup Train clients on Ironwall services, features, and best practices to ensure successful program adoption Identify and execute opportunities for: Upselling additional services Cross-selling products Adding additional user seats Act as the primary liaison between clients and Privacy Operations, particularly for: Emergency protocols Search-related issues Specialized customer needs Collaborate closely with Sales and internal teams to support account growth Perform additional duties as assigned Performance Metrics Success in this role will be measured by: Customer retention rates Account growth beyond baseline metrics Total revenue expansion within existing accounts What We’re Looking For Strong relationship-building and communication skills Experience in account management, customer success, or sales Ability to manage multiple accounts and priorities effectively Comfort working cross-functionally with sales and operations teams A proactive, customer-first mindset (Experience in SaaS, subscription services, or privacy/security solutions is a plus.) Why Join Ironwall Mission-driven company protecting high-risk professionals Opportunity to directly impact customer success and revenue growth Collaborative, supportive team environment Competitive salary plus commission structure Compensation & Benefits Base Salary: $85,000-100,000 / year (depending on experience) Commission: between 4%-8% depending on type of account Benefits: 100% company-paid Employee medical and dental insurance (no employee premiums) 50% paid for dependents Paid Time Off - 2 week Holiday schedule: Enjoy 11 paid holidays each year plus an additional day off to celebrate your birthday. 401(k) retirement plan you can contribute to Casual but professional in-office work environment