IronEdge Group, LTD

Provide front-line technical support and troubleshoot server and network systems, including repairs and on-site dispatch. | Strong communication skills and ability to provide professional support with background check eligibility. | IT Support Technician (This is a remote position open to applicants residing in TX, NM, AZ, CO or KS) Job Description Support Technicians provide front-line technical support to end users, troubleshoot server and network systems, and dispatch to on-site clients to troubleshoot and remediate issues. This position performs repairs to software or peripheral equipment configurations, following design or installation specifications. Support Technicians escalating issues to senior staff members. The Support Technician will interact with users, including C-Level or Executive client contacts, so professional verbal and written communication skills are a must. Occasional training of end users and new team members is required. Strong decision-making, problem-solving, multi-tasking, and planning skills are utilized to provide excellent customer service in a fast-paced environment. Support Technicians work both as a team and as individual contributors, serving as advanced problem solvers with creative solutions that focus on long-term stability. Attention to detail is required to complete tickets in accordance with company standards. The desire to learn and the ability to absorb new skills and information are key to this position. Requirements Provide friendly and positive support for clients over the phone and in-person that exudes personal touch and professionalism Communicating effectively with co-workers cross-functionally via Microsoft Teams Extraordinary focus on customer service Strong ability to solve problems effectively Ability to interact in a variety of situations, including customer service, orientations, training, and networking All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities. Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, and Open Arrest for any Criminal Offense, and Family Violence Convictions. Not Required, but these skills/competencies are a plus: Managed Services Provider (MSP) experience Background in the customer service industry Applicable certifications from CompTIA, Microsoft Get to the EDGE, where Everyone Deserves Great Experiences! IronEdge is the premier IT solutions provider for small-to-medium sized businesses. We love what we do, and our team loves working together to eliminate the frustration companies face with technology. As a service-centric company with a culture that always puts people first, IronEdge is dedicated to providing a fun, fulfilling and inclusive environment where teammates can excel in their specialized roles. Our company’s core values are built upon the strong foundation of teamwork, continuous learning, integrity, courage and ownership, guiding everything we do at IronEdge. With a great team comes great achievements and we’re proud to share that IronEdge has been recognized as a Great Place to Work® Certified™ company. Our award-winning team is honored to be recognized among the tech industry’s leading MSPs and named to esteemed lists such as the CRN MSP 500 and Channel Futures MSP 501 year after year. Benefits IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance Vision Insurance AD&D Insurance Short-Term and Long-Term Disability Insurance Flexible Spending Account and Health Savings Account Flexible Time Off plus Holidays Matching 401k At IEG, everyone deserves great experiences! Salary Range $39,000 to $44,999 (Nonexempt)

Provide advanced engineering, escalation support, and project leadership across diverse client environments. | 6+ years experience or 4+ years with a Bachelor's degree, proficiency in Windows Server, Azure, Office 365, and complex networking in an MSP environment. | Systems Engineer III (This is a remote position open to applicants residing in TX, NM, AZ, CO, or KS) As a Systems Engineer III, you will serve as a senior technical resource within our MSP, providing advanced engineering, escalation support, and project leadership across diverse client environments. You’ll design, deploy, and optimize cloud and hybrid solutions while acting as a trusted technical advisor to clients and internal teams. This role requires strong troubleshooting skills, excellent documentation practices, and the ability to mentor engineers while balancing multiple priorities in a fast-paced MSP setting. The ideal candidate thrives on ownership, enjoys solving complex technical challenges, and is committed to delivering consistent and timely, high-quality client experiences. Job Description Perform advanced configuration, deployment, and implementation of software, operating systems, cloud platforms, and hardware in accordance with design specifications and industry best practices across multiple technology domains. Serve as the Senior Professional Services Engineer throughout project lifecycles, partnering with Project Managers on project planning, execution, and delivery. Support pre-sales efforts by contributing to the design and peer review of enterprise-level technology solutions spanning cloud, on-premises, colocation, and hosted environments. Provide advanced troubleshooting and escalation support, ensuring timely diagnosis, resolution, documentation, and communication of issues to leadership and stakeholders. Develop high-quality technical documentation, including runbooks, as-built documentation, diagrams, cutover and rollback plans, validation plans, and standard operating procedures. Mentor and guide team members while collaborating closely with support teams, project teams, and management to deliver high-quality outcomes. Deliver end-user training and provide professional, customer-focused support both remotely. Maintain accurate time of entry, ticket documentation, and adherence to company standards. Manage workload effectively, support after-hours project or incident needs, and assist the Client Success Team with technology roadmaps to ensure long-term client success. Requirements 6+ years of experience, or 4+ years of experience with a Bachelor’s degree in a related field Ability to develop, deploy, and/or troubleshoot complex infrastructure implementations, both on-premises and in the cloud, adhering to budget and schedule, and project-based best practices Ability to interact and communicate professionally with client executives Ability to professionally interact in a variety of situations, including customer service, orientations, training, and networking both onsite and remotely. All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities. Experience with ConnectWise or another PSA tool is required. Managed Services Providers (MSP) experience is required. Must be proficient at an advanced level in most of the following technologies: Microsoft Windows Server setup/admin (including servers in Azure/cloud) (2019+), including Active Directory design (GPO, Policies, Sites, Users, Groups & Security) Microsoft Azure and Office 365 cloud technologies and migrations to include Compute, Storage, Directory & Virtual Desktop, and conversions from on-prem or other cloud providers into these systems Complex Network and Server (including virtualization, storage) deployment and setup best practice, including compliance-bound and security-prioritizing environments Complex networking configuration, network solution architecture including VPN/networking security, routing, switching, wireless, firewalls, and VPN utilizing Cisco Meraki, Fortinet, Ubiquiti, and SonicWall Design, deploy, support, and troubleshoot Microsoft AVD/RD environments, Citrix plus. Get to the EDGE—where Everyone Deserves Great Experiences! IronEdge is the premier IT solutions provider for small-to-medium sized businesses. We love what we do, and our team loves working together to eliminate the frustration companies face with technology. As a service-centric company with a culture that always puts people first, IronEdge is dedicated to providing a fun, fulfilling, and inclusive environment where teammates can excel in their specialized roles. Our company’s core values are built upon the strong foundation of teamwork, continuous learning, integrity, courage, and ownership, guiding everything we do at IronEdge. With a great team comes outstanding achievement,s and we’re proud to share that IronEdge has been recognized as a Great Place to Work® Certified™ company. Our award-winning team is honored to be recognized among the tech industry’s leading MSPs and named to esteemed lists such as the CRN MSP 500 and Channel Futures MSP 501 year after year. Benefits IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance Vision Insurance AD&D Insurance Short-Term and Long-Term Disability Insurance Flexible Spending Account and Health Savings Account Flexible Time Off plus Holidays Matching 401k At IEG, everyone deserves great experiences! Salary Range $86,000 to $110,000 (Exempt)