Interface Systems

Lead and develop a team of project managers to ensure efficient delivery of multi-site enterprise projects, maintaining standards, overseeing workflows, and managing escalations. | 5+ years of leadership in project management or operations, experience managing customer-facing teams, operational discipline, proficiency with project management tools, and strong communication skills. | Interface Systems is a leading managed services provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. We help the nation’s top brands strengthen security, streamline connectivity, improve operational visibility, and reduce IT costs through scalable technology and connected insights. Our mission is to simplify operations, safeguard people and assets, and deliver relentless support across multi-location environments. Overview The Sr. Manager, Project Management leads a team of Project Managers responsible for delivering new customer installations, technology deployments, and multi-site enterprise rollouts. This role ensures project delivery of excellence through strong leadership, process discipline, operational rigor, and proactive communication. The Sr. Manager establishes team standards, drives adherence to PMO workflows, and provides oversight across project onboarding, scheduling, execution, financial controls, customer communication, forecasting, and closeout. This role requires a hands-on leader who can coach PMs, remove obstacles, collaborate cross-functionally, and ensure projects are executed efficiently, accurately, and in alignment with customer expectations. Responsibilities Lead, coach, and develop a team of Project Managers, including hiring, onboarding, training, performance guidance, and day-to-day leadership. Define, implement, and enforce PMO standards for communication, documentation, customer engagement, and project execution. Oversee the full lifecycle of customer installation projects, including onboarding, scope validation, scheduling, materials readiness, field coordination, risk mitigation, and customer communication. Review scopes of work and job documentation to ensure projects can be delivered as sold and escalated appropriately when risks or gaps are identified. Ensure PMs prepare and maintain centralized project plans, run recurring customer calls, document milestones, and execute all job-level workflows accurately. Partner with CIS Scheduling, Supply Chain, Field Operations, and Customer Experience to ensure on-time delivery and resolution of exceptions. Maintain oversight of financial workflows including WIP management, forecasting accuracy, deposit billing, and job cost review. Monitor installation backlog, ensuring PMs maintain book-to-bill expectations and accurate target installation dates. Ensure timely and accurate project closeout, including documentation, financial packet submission, and communication back to customers and internal teams. Drive improvement of cross-functional workflows, SOPs, and operational handoffs within the PMO and across Customer Delivery. Serve as escalation point for PMs, customers, field partners, and internal teams regarding scheduling issues, communication gaps, and project risks. Develop reporting and dashboards to provide leadership visibility into project performance, WIP health, forecast accuracy, installation timelines, and team workload. Facilitate change management efforts related to PMO tools, processes, and standards. Ensure PM compliance with all operational systems including ProjectsForce, Navision, Oracle, Filebound, and reporting tools. Champion a culture of accountability, communication, urgency, and customer focus across the PMO. Qualifications 5+ years of leadership experience in project management, operations, service delivery, or related field. Demonstrated success managing customer-facing teams and delivering multi-site or complex deployment programs. Strong operational discipline with experience implementing processes, KPIs, SOPs, and cross-functional workflows. Skilled in identifying operational inefficiencies, solving systemic problems, and improving performance through structured methods. Ability to lead teams through change, drive adoption of new processes, and enforce standards. Strong written and verbal communication skills, including executive-level communication. Ability to manage escalations with professionalism, urgency, and sound judgment. Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and project management systems; familiarity with ProjectsForce, Navision, Oracle, or Filebound preferred. Strong sense of ownership, accountability, and follow-through; proven ability to work independently and manage multiple priorities. Customer-focused mindset with the ability to balance customer needs with operational requirements. Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship. If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at recruiting@interfacesys.com. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process. At Interface, we are on a constant journey of innovation and excellence. We hold ourselves to the highest standards – from the way we run our business, to delivering relentless support to our customers, caring for our employees, and giving back to our communities. Put your talent to work with us – love your job. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Interface Systems is a leading managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. We enhance security, streamline connectivity, optimize operations, and reduce IT costs, maximizing ROI for the nation’s top brands. Our company vision is to enable enterprises to innovate faster and adapt to market forces. We bring this to life through our mission of inspiring B2C enterprises to deliver amazing customer experiences by safeguarding people and assets, enabling seamless connectivity solutions, and uncovering business insights. Our mantra as a team is relentless customer support. We are passionate, and quite honestly obsessed, about delivering an amazing customer experience. We do this through fostering an Interface company culture for our employees focused around collaboration, commitment and fun. Come join our dynamic and growing team and make a direct impact in a company committed to growth and transformation, all in service of delighting our customers and our employees.

Perform remote security checks, conduct virtual tours, handle inquiries, and respond to security incidents using advanced surveillance technology. | High school diploma or GED, 2+ years in customer service or security roles, strong communication skills, familiarity with Microsoft Office, ability to work in a high-pressure environment. | Overview As a Level 1 iSOC Coordinator, you will play a critical role in maintaining the safety and security of Interface customers. Leveraging an advanced two-way audio and video surveillance systems installed at the customer location, the Coordinator will perform regular scheduled virtual security checks/ tours. Coordinators help protect customers during key moments, such as business openings and closings. In addition to monitoring, Coordinators are a primary point of contact for handling inbound inquiries from customers, employees, and vendors, addressing security concerns and resolving system-related questions. This position offers the opportunity to develop skills in security operations, customer communication, and emergency response, serving as a foundation for growth through the iSOC Coordinator levels. You will contribute meaningfully to protecting people and property, all while advancing your expertise in a fast-paced, technology-driven environment. What's in it for you? Shift Hours: Position requires availability between 5:30PM - 9:30PM, based on labor demands. (Your work hours will be scheduled between this time range) Uncapped employee referral bonuses Customer focused, energetic and engaging work culture working as one team Training is provided! Starting Pay Rate: $20.00 Per Hour (not including shift differential) Location: On-site in office Shift Differential: Interface’s Interactive Security Operations Center is a 24/7 environment supporting our customers throughout the U.S. Interface recognizes the commitment of our employees working various days and hours to support our 24/7 operations, and is pleased to offer a shift differential for hours worked outside of standard business hours: Standard Pay Rate: Applies to hours worked during the core daytime period (6:01am – 4:59pm) on regularly scheduled business days. Evening Differential: +$0.50 per hour for hours worked between 5:00pm and 9:00pm. Overnight Differential: +$1.00 per hour for hours worked between 9:01pm and 6:00am. Weekend Differential: +$1.00 per hour for any hours worked on Saturdays or Sundays (12:00am – 11:59pm). Monthly Performance Bonus: Interface’s Interactive Security Operations Center Coordinators are eligible for our Performance Monthly Bonus Award Program after 90 days of successful active employment. Interface awards its highest performing employees based on specific metrics and eligibility criteria, where employees can earn up to $100.00 bonus awards each month. Start dates Available: Start your training program with our Day 1 Orientation Class which takes place bi-weekly. *Please note favorable results on a pre-employment drug screening and background check are required. Responsibilities The iSOC Coordinator position is designed to ensure comprehensive security and life safety monitoring through three defined levels of responsibility: Level 1 - Security, Level 2 – Life Safety & Level 3 - Interactive. Each level builds upon the previous, offering increasing complexity and authority in managing customer safety, alarm verification, and live interaction with monitored sites. All full-time coordinators will begin their security training with TMA (The Monitoring Association) Operator course – An introduction to the security industry. Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities. Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer a request. Communicate with customer locations using state-of-the-art two-way audio/ video surveillance technology. Take appropriate action based on the severity or instruction provided, including customer contact and/ or dispatching emergency services such as police, fire, or medial services. Answer inbound phone calls to assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors. Maintaining accurate records and documentation with the system of record (automation system) *Interface offered learning courses may be necessary when pursuing further certification(s) All iSOC employees must comply with policies as stated in the Interface Employee Handbook and Employee Safety Manual. Qualifications High school diploma or GED equivalent. Two years of experience in customer service, call center, dispatch, or security roles is preferred. Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care. Strong active listening skills to understand customer needs and provide timely, accurate responses to requests. Working knowledge of Microsoft Office applications. Ability to maintain a calm and positive demeanor in high pressure situations, demonstrating professionalism while working through urgent or critical situations. Work Environment iSOC Coordinators work in a state-of-the-art security monitoring operations center, equipped with the latest technology in video surveillance, two-way audio communication systems, and intuitive alarm monitoring software. Operators are trained to handle multiple security events simultaneously, making use of advanced monitoring tools, such as customized automation solutions, proprietary software integrations, and workstations designed for video monitoring efficiencies. Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship. If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at recruiting@interfacesys.com. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process. At Interface, we are on a constant journey of innovation and excellence. We hold ourselves to the highest standards – from the way we run our business, to delivering relentless support to our customers, caring for our employees, and giving back to our communities. Put your talent to work with us – love your job. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Interface Systems is a leading managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. We enhance security, streamline connectivity, optimize operations, and reduce IT costs, maximizing ROI for the nation’s top brands. Our company vision is to enable enterprises to innovate faster and adapt to market forces. We bring this to life through our mission of inspiring B2C enterprises to deliver amazing customer experiences by safeguarding people and assets, enabling seamless connectivity solutions, and uncovering business insights. Our mantra as a team is relentless customer support. We are passionate, and quite honestly obsessed, about delivering an amazing customer experience. We do this through fostering an Interface company culture for our employees focused around collaboration, commitment and fun. Come join our dynamic and growing team and make a direct impact in a company committed to growth and transformation, all in service of delighting our customers and our employees.

Leading and training support teams, managing escalations, ensuring quality and performance in asset protection services, and supporting operational goals. | Bachelor's degree or relevant work experience, 1+ years leading customer-facing support teams, 1.5+ years managing security projects, knowledge of low-voltage systems, and excellent communication skills. | Overview The Lead position of the technical support team is a trainer/client escalation-focused position with allowances to perform specific Supervisory responsibilities when necessary. The role is responsible for assisting leadership in ensuring the team provides a high-quality, efficient response to request fulfillments and service incidents related to the life safety of Interface Systems’ Asset Protection customers. The functional focus of this role is on ensuring that fault isolation, repair, service restoration, & root cause analysis processes are all executed accurately, efficiently, and with an exceptional customer experience. Asset Protection services supported are Analog and IP-based which include CCTV, Video, Two-Way Audio, Access Control, and Intrusion service offerings. Responsibilities Understands operational goals, objectives, policies, procedures, and work standards for day-to-day activities. The first line of escalation is to aid and provide guidance for Internal and External Clients. Fostering an environment of continuous training to aid staff and team performance. Motivate staff by setting a positive example of work ethics and attitude to ensure we are providing an excellent customer service experience. While working closely with the Supervisor: Oversee and guide Team Members actively in training. Evaluate training effectiveness and identify areas of improvement with the Supervisor. Escalate any training concerns to the Supervisor. Schedule regular meetings with the trainee to provide guidance and/ or direction. Keep up-to-date records of trainee progress through the assigned system of record. Assist with completing 90-day reviews for trainees. Assist Supervisor when necessary, overseeing the day-to-day management of the shift including but not limited to: Time Management Assist in Creation of End of Shift Summary Report Assist with Postmortems and RFOs for Gap Analysis if applicable Quality Assurance Participate in Shift Meetings/Debriefs Floor Supervision Other relevant department duties assigned by Management Qualifications BS/BA degree preferred. (Maybe substituted with relevant or equivalent work experience) 1+ years experience leading customer-facing Support or Delivery teams focused on Asset Protection services 1.5+ years experience leading various Security oriented projects, i.e., Process, training, performance, analysis, integration, automation, etc. Broad Asset Protection experience in Customer-facing Support or Delivery organizations Proven technical problem solving, business process development, and analytical capabilities Exceptional written and verbal communication skills; ability to communicate effectively with all levels of employees, contractors, clients, vendors, and management. Working and Practical knowledge of low-voltage installation and support Honeywell, DMP, and Bosch training and/or certification is preferred Work Arrangements This role is a hybrid position and requires onsite presence in our Plano, TX office every other Wednesday. The schedule for this role is Tuesday - Saturday 9:00 - 6:00PM CST Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship. If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at recruiting@interfacesys.com. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process. At Interface, we are on a constant journey of innovation and excellence. We hold ourselves to the highest standards – from the way we run our business, to delivering relentless support to our customers, caring for our employees, and giving back to our communities. Put your talent to work with us – love your job. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Interface Systems is a leading managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. We enhance security, streamline connectivity, optimize operations, and reduce IT costs, maximizing ROI for the nation’s top brands. Our company vision is to enable enterprises to innovate faster and adapt to market forces. We bring this to life through our mission of inspiring B2C enterprises to deliver amazing customer experiences by safeguarding people and assets, enabling seamless connectivity solutions, and uncovering business insights. Our mantra as a team is relentless customer support. We are passionate, and quite honestly obsessed, about delivering an amazing customer experience. We do this through fostering an Interface company culture for our employees focused around collaboration, commitment and fun. Come join our dynamic and growing team and make a direct impact in a company committed to growth and transformation, all in service of delighting our customers and our employees.

Oversee and guide technical support teams, ensure high-quality service, and assist in training and performance evaluation. | Requires 1+ years leading customer support teams in Asset Protection, technical problem-solving skills, and effective communication. | Overview   The Lead position of the technical support team is a trainer/client escalation-focused position with allowances to perform specific Supervisory responsibilities when necessary. The role is responsible for assisting leadership in ensuring the team provides a high-quality, efficient response to request fulfillments and service incidents related to the life safety of Interface Systems’ Asset Protection customers. The functional focus of this role is on ensuring that fault isolation, repair, service restoration, & root cause analysis processes are all executed accurately, efficiently, and with an exceptional customer experience. Asset Protection services supported are Analog and IP-based which include CCTV, Video, Two-Way Audio, Access Control, and Intrusion service offerings.     Responsibilities   • Understands operational goals, objectives, policies, procedures, and work standards for day-to-day activities.  • The first line of escalation is to aid and provide guidance for Internal and External Clients.  • Fostering an environment of continuous training to aid staff and team performance.  • Motivate staff by setting a positive example of work ethics and attitude to ensure we are providing an   excellent customer service experience.  • While working closely with the Supervisor:  • Oversee and guide Team Members actively in training.  • Evaluate training effectiveness and identify areas of improvement with the Supervisor.  • Escalate any training concerns to the Supervisor.  • Schedule regular meetings with the trainee to provide guidance and/ or direction.   • Keep up-to-date records of trainee progress through the assigned system of record. • Assist with completing 90-day reviews for trainees.  • Assist Supervisor when necessary, overseeing the day-to-day management of the shift including but not limited to:   • Time Management  • Assist in Creation of End of Shift Summary Report   • Assist with Postmortems and RFOs for Gap Analysis if applicable  • Quality Assurance  • Participate in Shift Meetings/Debriefs   • Floor Supervision   • Other relevant department duties assigned by Management    Qualifications  • BS/BA degree preferred. (Maybe substituted with relevant or equivalent work experience)  • 1+ years experience leading customer-facing Support or Delivery teams focused on Asset Protection services  • 1.5+ years experience leading various Security oriented projects, i.e., Process, training, performance, analysis, integration, automation, etc.  • Broad Asset Protection experience in Customer-facing Support or Delivery organizations  • Proven technical problem solving, business process development, and analytical capabilities  • Exceptional written and verbal communication skills; ability to communicate effectively with all levels of employees, contractors, clients, vendors, and management.  • Working and Practical knowledge of low-voltage installation and support  • Honeywell, DMP, and Bosch training and/or certification is preferred  Work Arrangements • This role is a hybrid position and requires onsite presence in our Plano, TX office every other Wednesday. • The schedule for this role is Tuesday - Saturday 9:00 - 6:00PM CST Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.   If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at recruiting@interfacesys.com. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.

Provide customer support and account modifications, manage escalations, troubleshoot network services, and maintain service level agreements. | High school diploma or technical degree preferred, experience with Layer 1-3 networking, telecommunications technologies, and network device troubleshooting. | This a Full Remote job, the offer is available from: United States, Missouri (USA), Texas (USA) Overview The Customer Success Coordinator will partner directly with our customers, branch personnel and the National Account team to provide a broad range of customer support and initiate necessary account modifications. This support is essential and required to maintain our goals of providing exceptional customer service, retention and to assist the team in maintaining revenue expectations. This role is 9:00-6:00pm CST, Monday through Friday. Ideal candidate will sit close to St. Louis or Dallas/Fort Worth area. Responsibilities   • Lead practical, highly effective business, and technical communication cycles; both verbal and written.    • Effectively engage with a diverse internal and external audience. The client audience includes technical personnel, management, operations, support, and field resources.  Internal teams include Field Operations, Logistics, Delivery, Account Management, Network, client service, and various vendors.  • Execute and/or guide logical network fault isolation processes; for example, a working understanding of Layer 1-3 networking fundamentals, demonstrated technical abilities supporting IP-based networks, voice services, associated network equipment, and variable network access types.  • Build and maintain enterprise-level client relationships to instill confidence in our product and life cycle management.   • Actively manage escalation cycles, conference calls, intensive client communication, and interpret/understand detailed client/network requirements.  • Effectively operate within a fast-paced environment and proficiently negotiate demanding client requirements.   • Recognize, identify, and prioritize support incidents based upon client business requirements, organizational policies, and operational impact.  • Categorize issues for escalation and assign them to appropriate technical teams where required.  • Analyze open cases and/or chronic locations by proficiently applying a logical process of elimination for troubleshooting network services, top-down. This includes network equipment, carrier circuitry, client wiring, client hardware, and software applications.  • Maintain contractual Service Level Agreements and conduct a root cause analysis around outliers to assist in instilling preventative measures with management.    • Secondary point of contact for client call and chat queue coverage as needed.  • Demonstrate technical proficiency with DSL/T1 circuits, Wireless technologies, CPEs, LAN/WAN, MPLS, and IP networking configuration, troubleshooting, and fault isolation procedures.  • Work schedule flexibility, weekend and off-hours support as required.    Qualifications   • High School Diploma; degree in a technical field or equivalent experience preferred.  • Previous Enterprise, IT, or Managed Service Provider Experience.  • Working knowledge of the OSI Model Layer 1 through Layer 3.  • Hands-on experience working with one or more of the following:  • Data networking, including TCP/IP, UDP/IP, ICMP, DNS, VPN, routing, bridging, and switching.  • Telecommunications technologies, including T1, DSL, and Metro Ethernet.  • Networking devices, including routers, switches, firewalls, PBX, and ATAs.  • Experience supporting voice services at some level.  • Experience working remotely with technicians in the field.  • Excellent verbal, written, and analytical skills.  • Certifications related to IT/Network technologies are a plus.  Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.   If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at recruiting@interfacesys.com. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process. This offer from "Interface Systems" has been enriched by Jobgether.com and got a 75% flex score.