Intel 471

Manage customer accounts to ensure renewal and growth, develop strong communication strategies, and identify upsell opportunities. | 3-5 years of sales or customer service experience, client-facing skills, negotiation experience, familiarity with Salesforce, and knowledge of pricing and renewal strategies. | Company Overview: Intel 471 empowers enterprises, government agencies, and other organizations to win the cybersecurity war using the real-time insights about adversaries, their relationships, threat patterns, and imminent attacks relevant to their businesses. The company’s platform collects, interprets, structures, and validates human-led, automation-enhanced intelligence, which fuels our external attack surface and advanced behavioral threat hunting solutions. Customers utilize this operationalized intelligence to drive a proactive response to neutralize threats and mitigate risk. Organizations across the globe leverage Intel 471’s world-class intelligence, our trusted practitioner engagement and enablement, and globally-dispersed ground expertise as their frontline guardian against the ever-evolving landscape of cyber threats to fight the adversary — and win. The Role: Intel 471 is looking for a Customer Success Manager to be responsible for renewing Intel 471’s designated customer subscription agreements, as well as uncovering opportunities for subscription and user upgrades. This role will report to the SVP, Customer Success and will work together on strategies to maximize renewal outcomes, as well as productive ways to strengthen relationships with our customers. Key Duties and Responsibilities: Manage assigned customer accounts across the globe on renewal of their Intel 471 subscriptions Drive retention and growth from customers through understanding and delivering customer needs, challenges, budget cycle, etc. Ensuring we develop strong communications to optimize conversion and retention rates Identify ways to creatively engage our customers regularly throughout the year to ensure a smooth renewal process (e.g., quarterly check in, follow up calls post new customer onboarding, etc.) Deliver regular revenue forecast updates on assigned accounts, and identify & escalate any areas of risk or concern Create proposals, prepare subscription agreements, and drive full agreement to closure Work closely with Intel 471 Collection Management and Customer Engagement teams to ensure customer success Understand, navigate, and leverage Salesforce to facilitate all aspects of renewals (e.g., Maintain and distribute detailed client notes on weekly basis) Understanding of pricing, packaging, and retention strategies, as well as identify conversion/up-sell/cross-sell opportunities. Education, Experience & Qualifications: 3-5 years sales and/or customer service experience Client-facing, retention, and some negotiation experience Prior Sales or sales support background is preferred Experience with Salesforce.com is desired Proven track record and expertise in pricing, packaging, and renewal strategy Excellent time management and organization skills Attention to detail, self-motivation, positive mindset, excellent work ethic Strong MS office (Word, Excel, PowerPoint) skills Benefits: Competitive compensation Remote-friendly culture Wellness programs Employee recognition program A variety of professional development opportunities Inclusive culture focused on people, customers and innovation Our Culture: The Intel 471 team is constantly growing and is always on the lookout for talented professionals who seek to operate on the forefront of the fight against threat actors impacting our customers and partners. Our culture of humility and quiet professionalism is a core attribute of Intel 471 and everyone within it. Our culture is collaborative, supportive and fast-paced. We're a mission-driven company. We're looking for talented, 'can-do' minded people with a passion for always doing the right thing. We believe in supporting a progressive culture that allows all our people to be themselves, enjoy exciting opportunities and grow with us. That's why our culture is founded on our core values of openness, inclusion, integrity and client focus, which set the tone for how we work together and treat each other in order to empower us all – and foster a unique team spirit. View our Culture Guide to find out more about us and what it’s like to work for Intel 471!