Integrity

Provide primary client contact and essential administrative support including managing calls, appointments, and office records. | Professional, organized, customer-focused individual with strong communication skills and ability to manage multiple administrative tasks efficiently. | Position Summary We are seeking a reliable, professional, and customer-focused Office Administrator to serve as the first point of contact for our clients and provide essential support to our agent team. This role is critical to the smooth daily operation of the office. The ideal candidate is organized, friendly, and thrives in a fast-paced environment while maintaining a positive and helpful demeanor. Key Responsibilities • Phone & Client Service: Answer and screen all incoming calls in a professional and courteous manner • Provide excellent first-line service to clients, answering questions, addressing concerns, and directing inquiries to the appropriate team member • Take accurate messages and ensure timely follow-up • Agent Support: Assist agents with administrative tasks, including document preparation, scanning, copying, filing, and mailing • Help coordinate appointments, meetings, and office resources • Maintain office supplies and ensure common areas remain organized and professional • General Office Administration • Greet and assist walk-in clients and visitors • Manage incoming and outgoing mail and deliveries • Perform data entry and maintain accurate client and office records • Support special projects and administrative needs as assigned About Integrity Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com. Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities. Please note that all official communications from Integrity will come from @integrity.com or Workday domains. Founded in 2006, Integrity develops and distributes life and health insurance products and wealth products with carrier partners and markets these products through our vast distribution network. Our omnichannel platform helps provide life and health insurance and wealth management services to Americans to fit their unique needs. Wherever you are in life, the future can be a leap of faith.

Develop highly usable, intuitive web applications using modern frontend technologies and collaborate with cross-functional teams. | Senior-level frontend development experience with strong skills in JavaScript frameworks, responsive design, and web performance optimization. | Are you a senior front-end dev seeking to join a team of seasoned designers, developers and web marketers? Come join the leading web agency based in the historic Tivoli Theatre off Delmar in the Loop in St. Louis. Flexible work from anywhere opportunity. We are looking for creative technologists who want to learn on a daily basis, take pride in developing highly usable, intuitive web applications and hope to change the world via technology. We hire people based upon the H's: • Happy - a zest for life and desire to delight our clients • Humble - no egos allowed. ever. • Hungry - will want to change the world • Honest - always do what you say you're gonna do NON-smokers only, please. NO offshore or recruiters, please. Job Description If you love taking award-winning PSDs and creating super tight code, then we're the place for you. You'll have the following skills: • HTML, CSS and a passion for front-end development • Must know/love JavaScript - Angular / Node / React / NextJS • Responsive/Adaptive development • CSS Grids, Frameworks / Resets • Experience with leading CMS such as WordPress or DNN (dot net nuke) • Progressive Enhancement / Graceful Degradation • HTML and CSS Specifications (W3C / WHATWG) • UX / Usability • Cross-Browser / Cross-Platform Development • Website Speed / Performance • Debugging Tools (Firebug, etc) Qualifications We are seeking problem solvers with exceptional soft skills to join our team of experienced professionals to develop effective web solutions for clients ranging from Silicon Valley start-ups to Chicago private equity firms to Nashville healthcare companies to leading local St. Louis firms. Integrity's Developers partner with user experience designers, content strategists, program managers, marketing analytics pros and our clients to solve challenging problems by designing/developing world-class web-based solutions. Excellent opportunity for those who have experience in (or a passion to learn) best of breed web development frameworks. Additional Information Must have a passion for all things web, learning every day and working with the most creative, awesome team in St. Louis. Will likely love shows at the Pageant, Red Bull or American Honey.

Manage strategic client relationships and lead cross-functional teams to drive account growth and ensure contractual compliance in health-insurance BPO portfolio. | 5+ years in BPO account management or operations with Medicare and CMS knowledge, proven large-scale account management success, and ability to work in fast-paced, metrics-driven environment. | About the Role Connexion Point is seeking a highly skilled Account Manager to oversee and grow strategic client relationships within our health‑insurance BPO portfolio. This role is ideal for someone who thrives in a fast‑paced, metrics‑driven environment and has deep experience managing enterprise accounts, particularly in the Medicare and health insurance ecosystem. You will serve as the primary point of contact for key clients, ensuring operational excellence, contractual compliance, and long‑term account expansion. Key Responsibilities Client Relationship & Strategic Management Serve as the primary liaison for assigned clients, ensuring alignment between client goals and Connexion Point’s operational delivery. Build and maintain strong executive‑level relationships with client stakeholders. Participate in weekly touch base calls to ensure consistent alignment and delivery of goals. Lead Business Reviews, performance deep dives, and strategic planning sessions. Operational Oversight & Performance Management Partner closely with Operations, Workforce Management, Training, and Quality teams to ensure delivery meets or exceeds contractual KPIs. Monitor and interpret BPO performance metrics such as: Conversion rates AHT, ASA, and service levels Compliance and quality scores Enrollment performance Identify performance gaps and drive cross‑functional action plans to improve outcomes. Financial & Contract Management Manage multi‑million‑dollar account portfolios with full accountability for revenue, margin, and forecasting accuracy. Track and report on financial performance, including billing, change orders, and contract renewals. Identify opportunities for account expansion, upsells, and new lines of business. Scaling & Growth Lead the planning and execution of account ramp‑ups, seasonal scaling (e.g., AEP/OEP), and new program launches. Collaborate with Workforce and Operations to ensure staffing models, hiring plans, and training timelines support client demand. Partner with Operations to develop scalable processes to support rapid growth while maintaining compliance and quality. Medicare & Compliance Expertise Ensure all programs adhere to CMS guidelines, Medicare marketing rules, and Connexion Point’s compliance standards. Partner with compliance teams to manage audits, documentation, and regulatory updates. Provide subject‑matter expertise on Medicare Advantage, PDP, and supplemental insurance programs. Data, Insights & Reporting Deliver clear, data‑driven insights to clients and internal leadership. Translate complex operational data into actionable recommendations. Maintain dashboards, scorecards, and executive‑level reporting. Qualifications 5+ years of experience in BPO account management, client services, or operations. Proven success managing large, multi‑million‑dollar accounts in a performance‑driven environment. Strong understanding of Medicare, CMS regulations, and health insurance operations. Demonstrated ability to scale accounts, lead large ramp‑ups, and manage seasonal fluctuations. Exceptional analytical skills with experience using BPO metrics to drive performance. Strong communication, negotiation, and executive‑presence skills. Experience working cross‑functionally with operations, WFM, training, and quality teams. Ability to thrive in a fast‑paced, high‑growth environment. Preferred Experience Prior experience in a healthcare BPO or contact center environment. Background supporting Medicare AEP/OEP or other regulated insurance programs. Familiarity with Salesforce, Tableau, or similar reporting tools. About Integrity Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com. Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities. Please note that all official communications from Integrity will come from @integrity.com or Workday domains. Founded in 2006, Integrity develops and distributes life and health insurance products and wealth products with carrier partners and markets these products through our vast distribution network. Our omnichannel platform helps provide life and health insurance and wealth management services to Americans to fit their unique needs. Wherever you are in life, the future can be a leap of faith.

Manage assigned accounts to drive sales growth, support onboarding of new accounts, maintain CRM data, provide marketing and product support to brokers, and ensure compliance with CMS regulations. | Must become licensed and certified to sell Medicare products within 3 months, proficient in Outlook, Excel, CRM tools, with Medicare experience preferred and social media skills a plus. | National Account Manager GarityAdvantage Remote About GarityAdvantage GarityAdvantage is an independent marketing organization that specializes in the senior market — namely, Medicare products. The firm is also proud to serve as a key intermediary between insurance carriers and a network of independent sales agents. GarityAdvantage is an expansive Medicare leader in the New England area and is rapidly expanding into new markets. In business since 1970, GarityAdvantage today serves more than 250,000 Americans. GarityAdvantage is based in Norwell, Massachusetts and is a proud member of the Integrity family of companies. Job Summary The Account Manager Role (AM) is responsible for managing assigned accounts to drive sales growth. The role combines the day-to-day sales support services typically provided by our Account Success Representatives with the ongoing strategic account management typically delivered by our National Account Directors. To succeed, the AM will have access to a mentor or leadership for strategic support as needed. The role will be remote in some situations and in the field for others. This primarily depends on the location of their assigned accounts. Primary Responsibilities: Work Closely with the Recruiting Team Support the Quick Onboarding Process of New Accounts Manage accounts to ensure optimal commitment and performance Monthly production calls with leadership to report out on each account is required. Handle all sales related inquiries from assigned accounts (e.g. products questions, carrier interactions, upline/downline needs, sales tools & carrier portals, marketing requests, co-op, leads, etc.) Handle any/all product and carrier related questions Maintain a clear understanding of the CMS compliance expectations for brokers Follow the timeline of activities required for each new agency/agent. Work with recruiting team and agent to expand the number of contracts for assigned accounts Maintain/update the CRM system to ensure agent records are up to date Troubleshoot and work to resolve broker issues/inquiries regarding contracting, enrollment, commissions etc. when possible and/or distribute these calls to the appropriate departments when necessary. Provide guidance and marketing support for brokers in need of product information, lead generating strategies or supplies Manage pre-AEP certification process for existing brokers to ensure they are ready-to-sell Call ALL brokers regularly to keep them warm and interested in Garity and writing business. Prioritize quantity/depth of touchpoints based on broker production (A, B, C) Evaluate production and contract holes in existing broker base and devise strategies to improve sales/add contracts via outbound communication and direct outreach Develop Monthly/Quarterly performance reports for key uplines and top producers Call existing brokers to invite them to train and other meetings/webcasts Primary Skills & Requirements: Become licensed and certified to sell within 3 months of employment in role Proficient use of Outlook, Excel, and CRM tools Social media experience with LinkedIn, Facebook and Twitter is a plus. Medicare experience/knowledge preferred Benefits Available Medical/Dental/Vision Insurance 401(k) Retirement Plan Paid Holidays PTO Community Service PTO FSA/HSA Life Insurance Short-Term and Long-Term Disability About Integrity Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com. Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities. Please note that all official communications from Integrity will come from @integrity.com or Workday domains. Founded in 2006, Integrity develops and distributes life and health insurance products and wealth products with carrier partners and markets these products through our vast distribution network. Our omnichannel platform helps provide life and health insurance and wealth management services to Americans to fit their unique needs. Wherever you are in life, the future can be a leap of faith.