InDev

Design, develop, and deploy AI/ML solutions integrated with ServiceNow and cloud platforms, ensuring security and responsible AI practices. | Requires 3+ years in AI/ML, experience with cloud services, APIs, and AI models, along with strong coding skills in Python, Java, or C#. | AI/ML Solutions Engineer Job Type: Hybrid Job Location: Washington D.C. InDev is seeking an AI/ML Developer to serve as an AI/ML solutions engineer for the design, development, and deployment of AI/ML-enabled tools integrated across ServiceNow, and cloud platforms. This role is ideal for an engineer who is passionate about creating innovative AI-driven solutions that improve business operations. The AI Solutions Engineer will focus on hands-on coding, AI integration, and workflow automation, enabling our client to streamline internal processes, boost productivity & quality, while collaborating closely with product owners, platform teams, and stakeholders in an Agile delivery model. Candidates should have prior DHS experience and possess an active DHS clearance or Top Secret clearance. YOUR FUTURE DUTIES AND RESPONSIBILITIES • Builds, and delivers complex AI agents and automation workflows tailored for ServiceNow ITSM-related processes. • Develops generative AI models (e.g., fine-tuned large language models, diffusion models) and integration with emerging AI APIs (OpenAI GPT‑4, Google Gemini). • Deploys models within production environments across cloud-native platforms. • Integrates AI-driven solutions with ServiceNow. • Integrates AI tools into existing business systems and processes. • Collaborates with process owners to understand task logic and data flows. • Ensures security, data privacy, and human-in-the-loop review were needed. • Maintains and documents AI systems for stability and reproducibility. • Promotes and follows clean coding, DevOps best practices, and responsible AI. • Works within an Agile, sprint-based delivery environment to translate business and mission requirements into technical solutions. QUALIFICATIONS • Bachelor’s degree in Computer Science, Engineering, or a related field from a U.S.-accredited institution. • 3+ years of experience with AI/ML. • Strong understanding of core AI and machine learning concepts, including model training, evaluation, deployment, and monitoring. • Familiarity with machine learning frameworks and modern AI tooling. • Experience working with cloud platforms such as Google Cloud Platform (GCP), Microsoft Azure, or AWS. • Knowledge of relational and non-relational databases (SQL and NoSQL) and data processing technologies. • Familiarity with Large Language Models (LLMs) and Voice AI technologies (e.g., Google DialogFlow) • Proven experience integrating, maintaining, and troubleshooting third-party systems and APIs. • Strong proficiency in Python, Java, C++, Go, or C# and JavaScript. • Experience designing and supporting RESTful APIs with an emphasis on resilient, fault-tolerant system design. • Ability to produce clear, comprehensive, and user-friendly technical documentation. • Written and verbal communication skills, with the ability to explain complex technical concepts to non-technical audiences. • Demonstrated ability to follow written instructions and effectively use computers, software applications, and technical tools. • Analytical and problem-solving skills, with a structured, fact-based approach to addressing business and technical challenges. • Experience working in ServiceNow to utilize webhooks and APIs for application integration. NICE TO HAVES • Experience with Google Gemini models or APIs. • Experience deploying and operating AI/ML models in regulated or federal environments. • Experience supporting or integrating with enterprise ITSM platforms such as ServiceNow. Clearance: Clearance: U.S. Citizen; Active DHS clearance or Top Secret DoD Clearance.

Engage in requirements gathering, process analysis, testing, and stakeholder facilitation to support enterprise platforms and emerging technologies. | Requires active Top Secret DHS clearance, experience in requirements documentation, testing, and knowledge of enterprise IT standards and emerging tech. | Job Type: Hybrid Job Location: Ashburn, VA InDev is seeking a Business Analyst/Tester with an active Top Secret or DHS clearance to join our team supporting our DHS customer. The Business Analyst/Tester will engage in requirements gathering, process analysis, and stakeholder engagement to ensure that enterprise platforms (ServiceNow, Technology Reference Model) and emerging technology initiatives are effectively aligned with DHS mission, governance, and compliance standards. YOUR FUTURE DUTIES AND RESPONSIBILITIES • Work with stakeholders, business users, and technical SMEs to gather and refine requirements. Document requirements and user stories with acceptance criteria. • Support estimation, prioritization, and release assignments for user stories. • Support testing activities (i.e. creating test plans, documenting test cases, executing and documenting test results) • Provide backup support for operations and the help desk when the operations support resource is out, or in times of surge. • Lead workshops to elicit business goals, requirements, and facilitate testing. • Support enterprise governance by aligning requirements with the Technology Reference Model (TRM) and DHS architecture standards. • Translate emerging technology concepts (AI, automation, new enterprise services) into actionable requirements and business cases. • Develop and maintain process flows, SOPs, and dashboards to track adoption, usage, and mission value metrics. • Collaborate with developers and testers to ensure requirements are translated into functional solutions. • Support Section 508 compliance and FedRAMP considerations during requirements definition. • Contribute to program deliverables, including weekly status reports, monthly progress reports, and stakeholder briefings. • Identify risks, dependencies, and opportunities to accelerate adoption of enterprise solutions. QUALIFICATIONS • Active Top Secret of DHS/CBP clearance. • A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business or other related discipline or a minimum of five (5) years relevant specialized experience. • Experience in gathering and documenting requirements in user story format. • Experience creating requirements traceability matrices. • Skilled in writing test cases based on user stories. • Skilled in executing test cases and documenting results. • Strong knowledge of requirements management practices, Agile methodologies, and enterprise IT governance. • Proficiency in tools including Jira, Confluence, and Microsoft Office Suite. • Excellent communication and facilitation skills, with experience leading stakeholder sessions and explaining technical concepts to leadership. • Strong problem-solving and communication skills. • NICE TO HAVES • Knowledge of Technology Reference Models, enterprise architecture, and IT standards compliance. • Familiarity with ServiceNow, TRM governance workflows, and Business Connection portal. • Background in emerging technologies (AI, automation, cloud services) in a government context. • Understanding of Section 508 and FedRAMP requirements. • Clearance: U.S. Citizen; Active DHS clearance or Top Secret DoD Clearance. ABOUT US At InDev, we’re not just a company; we’re a trailblazing force transforming the way data shapes the future. As a dynamic player in the federal government sector, we’re on a mission to empower agencies with cutting-edge data solutions that drive innovation, efficiency, and progress. Our team thrives on collaboration, innovation, and embracing challenges head-on to create a meaningful impact on the world around us. WHY INDEV • Innovative Environment: Join a team that thrives on creativity and innovation, where your ideas are not only heard but encouraged. • Meaningful Impact: Contribute to projects that directly impact federal agencies, driving positive change on a national scale. • Dynamic Collaboration: Work alongside diverse experts who are passionate about pushing boundaries and making a difference. • Agile Mindset: Embrace Agile methodologies that encourage flexibility, adaptability, and rapid growth. • Learning Culture: Enjoy ongoing learning opportunities and professional development to expand your skill set. • Cutting-edge Tech: Engage with the latest technologies and tools in the data integration landscape. If you’re ready to embark on a journey of innovation, collaboration, and impact, InDev welcomes you to join our team. Let’s shape the future together.

Design, build, and enhance ServiceNow applications and integrations supporting DHS mission outcomes with secure, compliant solutions. | Active Top Secret or DHS clearance, 7+ years development with 3+ years senior ServiceNow experience, strong scripting and integration skills, and knowledge of government compliance standards. | Senior ServiceNow Developer w/ Active Top Secret or DHS Clearance Job Type: Hybrid (must be onsite 2-3 days per week) Job Location: Ashburn, VA InDev is seeking a Senior ServiceNow Developer to design, build, and enhance ServiceNow applications and integrations that support homeland security mission outcomes. You’ll work hands-on across ITSM and adjacent modules, develop high-quality scripts and flows, integrate with enterprise systems, and collaborate within an Agile team to deliver secure solutions aligned with DHS standards and FedRAMP requirements. This role will provide hands-on development for the government ServiceNow platform. This role also will ensure ServiceNow supports enterprise service delivery, governance, and modernization objectives, while aligning with the Technology Reference Model (TRM) and DHS enterprise IT standards. This position requires an active Top Secret clearance and/or active DHS clearance. YOUR FUTURE DUTIES AND RESPONSIBILITIES Development & Configuration · Develop and configure ServiceNow modules (ITSM, ITOM, HR, GRC, etc.) to meet mission requirements. · Build workflows, dashboards, catalog items, and integrations with enterprise systems. · Implement automation and performance improvements across ServiceNow capabilities. · Write clean, maintainable JavaScript using the Glide API (Business Rules, Script Includes, Client Scripts, Scheduled Jobs). Integrations & Automation · Implement integrations using REST/SOAP, MID Server, IntegrationHub, and scripted transforms. · Automate workflows with Flow Designer and platform APIs; optimize performance and data quality. Quality & Delivery · Participate in grooming and refinement; estimate and deliver within Scrum sprints. · Use ATF and unit tests; perform code reviews; manage update sets and basic CI/CD (e.g., Git branching, peer review, promotion workflows). · Troubleshoot incidents/problems, perform defect resolution, and execute performance tuning. Security, Compliance & Standards · Follow platform secure coding practices; support FedRAMP, FISMA, and Section 508 considerations. · Adhere to platform standards, naming conventions, and release governance; contribute to technical documentation and SOPs. Stakeholder Collaboration · Translate user stories into technical solutions; demo features in sprint reviews. · Partner with BA/PM/architects to ensure traceability from requirements to delivered functionality. · Collaborate with stakeholders, business analysts, and architects to translate requirements into ServiceNow solutions to include feature definition and creation and management of Jira epics and user stories. QUALIFICATIONS · Must hold an active Top Secret clearance and/or active DHS clearance. · A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business or other related discipline or a minimum of three (3) years relevant specialized experience. · 7+ years of development experience, with at least 3 years in a senior developer role supporting ServiceNow development work. · Proven ability to design, configure, and implement complex ServiceNow modules and workflows. · Deep understanding of ServiceNow platform architecture, scripting, and integration methods (APIs, web services, MID servers). · Proficient in cloud-based enterprise application platforms for IT services, operations, and business management. · Proficient in Scrum Master and IT service delivery solutions. · Strong communication skills to interact with technical teams and government stakeholders. NICE TO HAVES · ServiceNow Certified System Administrator and Certified Application Developer; Architect certifications highly desirable. · Experience with DHS or CBP programs. · Knowledge of enterprise governance, TRM processes, and AI/automation initiatives. · Familiarity with Section 508, FISMA, and FedRAMP requirements. Clearance: Must hold an active Top Secret clearance or DHS clearance. WHY INDEV · Innovative Environment:  Join a team that thrives on creativity and innovation, where your ideas are not only heard but encouraged. · Meaningful Impact: Contribute to projects that directly impact federal agencies, driving positive change on a national scale. · Dynamic Collaboration: Work alongside diverse experts who are passionate about pushing boundaries and making a difference. · Agile Mindset: Embrace Agile methodologies that encourage flexibility, adaptability, and rapid growth. · Learning Culture: Enjoy ongoing learning opportunities and professional development to expand your skill set. · Cutting-edge Tech: Engage with the latest technologies and tools in the data integration landscape. If you’re ready to embark on a journey of innovation, collaboration, and impact, InDev welcomes you to join our team. Let’s shape the future together.