InComm Payments

Lead and mentor a team managing enterprise file transfer solutions, ensuring system reliability, compliance, and continuous improvement. | 7+ years in IT operations, 2+ years in leadership, experience with EFT architecture, scripting skills, and regulatory compliance knowledge. | Overview When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise. InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram. About This Opportunity As the Batch | Enterprise File Transfer Senior Manager you will be responsible for designing, implementing, and managing secure file transfer solutions across the organization. This role ensures operational reliability, compliance with security standards, and continuous improvement of EFT/MFT/Batch platforms. The Senior Manager will lead and mentor team members, oversee daily operations, and collaborate with stakeholders to meet business and regulatory requirements. Core Competencies Needed Excellent written and verbal communication skills Able to convey complex ideas clearly and persuasively with precision Innovative and strategic thinking Demonstrates the ability to analyze complex problems, anticipate challenges, and develop effective, detail-oriented solutions Customer service / customer focus Applies thoughtful judgment and accuracy to deliver exceptional experiences and resolve issues proactively Relationship building and management Leverages analytical insight and attention to detail to strengthen partnerships and foster collaboration Leadership / mentoring Guides teams with a focus on developing problem-solving skills, encouraging sound decision-making, and maintaining high standards of accuracy Responsibilities Lead and mentor a team of operations / system engineers, fostering a culture of accountability, rigorous attention to detail, and continuous improvement Oversee the day-to-day operations, monitoring, and optimization of core infrastructure services supporting Enterprise File Transfer Design, implement, and maintain highly available / resilient enterprise file transfer solutions, with a preference for experience in Globalscape and MOVEit environments Develop and enforce operational policies, procedures, and best practices to ensure system reliability, stability, and compliance, with a meticulous approach to accuracy and documentation. Collaborate with cross-functional teams to support business initiatives, troubleshoot complex issues, and apply structured critical thinking to drive root cause analysis and long-term solutions Maintain compliance with regulatory frameworks (e.g., PCI, HIPAA, SOX) Automate workflows using scripting (Python, Bash, PowerShell) Evaluate emerging technologies and recommend upgrades Familiarity with PGP encryption and key management systems Qualifications 7+ years in IT operations, 2+ years in leadership Strong leadership and communication skills Demonstrated ability to apply critical thinking and structured problem-solving in high pressure environments Exceptional attention to detail, ensuring accuracy and consistency across all technical and operational deliverables Hands-on EFT architecture experience Strategic thinker with strong problem-solving and decision-making abilities Ability to work effectively in a fast-paced and dynamic environment Client-focused mindset with a passion for delivering exceptional service Proactive and results-oriented, with a strong sense of accountability Adaptable and resilient, with the ability to handle difficult situations with grace and professionalism Team player / team leadership Participate in a 24x7x365 on-call rotation as the escalation point for issues Vendor relationship management InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law. *This position is eligible for the Employee Referral Bonus Program- Tier 4 #LI-TL1 #LI-Remote

The Account Manager will collaborate with leadership on account planning, monitor account performance, and present actionable insights to drive business growth. They will also conduct data analysis, assist with customer service, and coordinate cross-functional collaboration. | Candidates should have 3-5 years of relevant account management experience and a proven ability to create and implement strategic plans. Strong organizational skills, relationship management, and the ability to analyze sales reports are essential. | Overview When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise. InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram. About This Opportunity We’re searching for an Account Manager to join the InComm Payments team. Looking for a motivated Account Manager that is detail oriented with strengths in organization, analytics, process improvement, working in the grey, problem solving and being customer centric. Responsibilities Account & Strategic Support Collaborate with leadership on account planning including weekly updates, customer calls, monthly meetings, quarterly business reviews, and annual planning. Monitor account performance, uncover risks and opportunities, and present actionable insights to drive business growth. Data Analysis and Insight Generation Conduct deep dives into weekly and monthly sales data to identify trends, anomalies, and opportunities for planogram updates. Generate and review daily, weekly, and monthly fraud reports, identifying patterns and supporting fraud prevention initiatives. Present data-driven recommendations to stakeholders to inform decision-making. Reset and Marketing Support Provide insights based on sales data for recommendations on participation, timing, and marketing developments Work on marketing projects as needed. Manage product resets including signage, backer panels, and sticker files. Customer Service & Compliance Assist with customer service and resolution as needed. Assist with marketing through ensuring card needs are forecasted and allocated. Cross-Functional Collaboration Partner with internal departments including product, analytics, warehouse, logistics, partner management, channel solutions, and marketing to ensure alignment and efficient execution. Coordinate store-level communications and initiatives tied to promotions, testing, and customer experience enhancements. Special Projects Serve as meeting scribe and action item tracker. Assist with ad hoc projects, special initiatives, and strategic implementations as assigned. Who You Are Collaborative: Thrives in a team-oriented environment with shared goals. Accountable: Responsible for one’s own actions, decisions, and outcomes. Adaptable: Performs well in a fast-paced, evolving retail landscape. Passionate: Brings enthusiasm and ownership to every project. Accurate: Delivers quality work, follows through on commitments, and detail-oriented. Qualifications 3-5 years of relevant account management experience preferred Proven ability to create and implement strategic plans Prior experience working in retail or working with retail customers a plus Excellent relationship management and stellar customer-service High degree of initiative Excellent organizational and record keeping skills Ability to act as the lead point of contact for matters specific to your accounts, from operational tasks to important initiatives Ability to communicate and work effectively across various internal organizations Demonstrated ability to grow account revenue Driven to identify and exceed gift card business partner needs and expectations Excellent ability to prioritize and manage multiple projects with competing deadlines Detail oriented and strong organizational and presentation skills Ability to analyze sales reports and identify trends Willingness to dig into the data and take ownership in their responsibilities. Listen attentively, respond effectively and resolve account issues in a timely manner Experience serving as lead point of contact for any and all matters specific to your accounts. Proven ability to work independently as well as in a team environment Comfortable learning new technology in a highly innovative environment Proficiency in Microsoft Office software with emphasis on Excel and PowerPoint Manage and assist with team projects and process improvements 5-10% Travel Requirement Must be able to learn and apply a significant understanding of InComm systems and policies Bachelor’s degree preferred Other task and responsibilities as assigned InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law. *This position is eligible for the Employee Referral Bonus Program - Tier III #LI-Remote #LI-KH1

Manage small-to-medium scale IT projects from initiation to closure, coordinating teams and stakeholders to ensure timely delivery within scope and budget. | Minimum 0-2 years of experience in project coordination or management, familiarity with Agile and Waterfall methodologies, strong communication skills, and ability to learn technical details quickly. | Overview When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise. InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram. About This Opportunity IT Project Manager I is responsible for providing project planning and management for new and established initiatives for InComm Payments. IT Project Managers will typically will work with and across multiple teams and technical disciplines to ensure that project requirements are completed to specifications, within the established time frame and on-budget. IT Project Managers will submit project deliverables and actively engage teams to alleviate roadblocks and improve delivery processes. In this role, the IT Project Manager works under direct supervision and coordinates basic aspects of assigned projects within the IT organization. They are responsible for the successful coordination and execution of the project plan throughout the entire project lifecycle (Initiation, Planning, Execution, Monitoring, Closure). This position interfaces with business and technical stakeholders. The IT Project Manager I must be familiar with and control project scope, risks, issues and objectives, as well as understand the role and function of each team member, to effectively coordinate the activities of the team. Responsibilities • Manages small-to-medium scale standard and custom projects. • Collaborate with different business and technical teams to plan and execute project goals. • Drives planning activities of the project and creates a project schedule using MS Project. • Set direction for all resources at a project level. • Supervises and drive project tasks to completion. • Demonstrates understanding of project objectives and deliverables by participating in project discussions and decision-making meetings. • Identifies and secures project resources; coordinate their activities with the aim of achieving project goals. • Responsible for the flow of project information from the project owner to the team and Stakeholders. • Facilitates and drives discussions that help define rules that will govern execution of the project. • Create and maintain all project management documentation including but not limited to: project weekly status report, action item log, risk and issue log, meeting minutes, communication plan, operational readiness, retrospective and close out document. • Ensure stakeholder satisfaction by creating a communicative environment • Facilitate good communication between project team members and stakeholders through the project life cycle • Frequent monitoring of project schedules to ensure the project is tracking to plan. • Modify MS Project schedules to align with project changes. • Utilize MS Project to manage resource capacity by allocating, reviewing, accepting, and publishing time on a weekly basis. • Ensure operational support of application/customer is in place prior to project closure. • Obtain acceptance of project deliverables prior to closure. • Plan, schedule and attend weekly meetings with project team and stakeholders. • Keeps project team well informed of changes within the project. • Resolve and/or escalates issues in a timely fashion. • Effectively communicates relevant project information to superiors. Qualifications • Understanding of the Software Development Lifecycle, to include Waterfall and Agile. • Ability to rapidly learn and retain technical details of InComm Payments systems, including capabilities, limitations, and associated processes. • Ability to quickly learn InComm Payment’s Change and Release Management processes. • Ability to clearly communicate complex and technical topics/requirements to business team members. • Demonstrate aptitude for thinking outside-of-the-box and critical thinking problem-solving. • Ability to influence others to achieve project objectives. • Excellent time management and prioritization skills. • Strong written and oral communication. • Attention to detail and strong organizational skills. • Ability to learn, retain, and apply complex technical information associated with projects. • Demonstrate ability to plan, think and act independently. • Self-Directed, Decisive, Adaptable, Flexible, Highly motivated. Minimum Qualifications • Minimum 0 - 2 years working in Project Coordination, Project Management and/or Business Analysis in a relevant industry (e.g., software development, IT infrastructure, IT operations) • Minimum 0 - 2 years working in an Agile environment. InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law. • This position is eligible for the Employee Referral Bonus Program - Tier II