Impel

The Software Architect will lead the architectural design and implementation of high-quality software solutions that meet commercial business requirements. This role involves collaborating with internal and external partners to ensure technical alignment and delivering secure, scalable solutions. | Candidates must have a Bachelor's Degree in a relevant field and at least ten years of professional software development experience. They should also have experience with modern architectural trends and technologies such as .NET Core, TypeScript, and AWS services. | The Software Architect will work as part of the Enterprise Architecture team to define and deliver high-quality software solutions that meet strategic business goals. This position will lead the architectural design and implementation of high-quality, performant, and maintainable software solutions that meet commercial business requirements and conforms to high technical standards. This position will work with internal and external partners to define requirements and align them with technical delivery capabilities. * Lead the architectural design and implementation of a high-quality, performant, and maintainable software solution that meets commercial business requirements and conforms to high technical standards to meet external and internal customers’ needs. * Ensure technical alignment across all aspects of solution delivery, including development, cloud hosting, content operations, data storage, and analytics practices. * Develop secure, scalable, and compliant AI solutions for SaaS platforms. * Ensure data privacy, security, and compliance with GDPR, SOC 2, and AI ethics guidelines. * Partner with Business Analysts to create user stories and shape functional acceptance criteria. * Provide and document technical vision to the development, infrastructure, operations, and product teams. * Collaborate with Agile stakeholders in a Scrum environment to ensure constant feedback drives excellence in delivery of solutions. * Lead proof of concept efforts including researching the feasibility of solutions and producing assessments of competing implementation approaches. * Mentor junior resources on architectural approaches and design. * Demonstrate the values of Impel in everyday interactions. * Perform other duties as required. * Up to 10% travel, including international travel, may be required Other * Maintains confidentiality of work-related issues, records, and company information. * Demonstrates a commitment to Diversity, Equity, and inclusion by treating everyone with respect and dignity, ensuring all voices are heard, and advocating change. Qualifications * Bachelor’s Degree in Computer Science, Computer Engineering, or Software Engineering; and * Ten (10) years of experience with professional software development; Five (5) years of experience leading the design and delivery of software solutions at a team or project level; and * Experience with design patterns and modern architectural trends, Net Core, TypeScript, Python, RESTful APIs, C#, XML, AWS services, and Snowflake; and experience defining and delivering: * Commercial enterprise-scale applications in a Cloud-based environment using modern DevOps-driven methodologies (i.e., IaC, CI/CD). * Full-stack solutions covering web applications, web services, data access layers, ETL/ELT/Reverse ETL, and data orchestration. * Solutions incorporating modern Business Intelligence and Data technologies into an enterprise application (AI / Machine Learning models, data pipelines, reporting and analytics suites, Data Warehouses / Data Lakes, etc.); and * Familiarity with Agile development methodologies; or Preferred: * Experience with delivering digital marketing applications or adjacent solutions such as Content Management Systems and marketing channel integrations (email, Social, Direct mail, SMS). * Hands-on experience with agentic architectures, including task delegation, tool integration, and dynamic reasoning for enterprise AI applications * Security experience with any of the following: WIF, AD, OAuth, SAML, SWT, CAS.

The Inside Performance Manager serves as the primary point of contact for smaller, non-assigned accounts, supporting customer engagement and retention through responsive service and insights. This role involves addressing inquiries, providing AI-driven solutions, and helping clients understand and utilize AI technologies in the automotive industry. | Candidates should have a bachelor's degree or equivalent experience, with 1-2 years in client account management or call center support preferred. Proficiency in Google Suite and Microsoft Office Suite is required, along with experience in customer service or account support, ideally within a tech or automotive setting. | The Inside Performance Manager serves as the primary point of contact for smaller, non-assigned accounts, supporting customer engagement and retention through responsive service and insights. In this role, you will address inquiries and provide AI-driven solutions for smaller accounts that don’t have a dedicated Performance Manager, helping clients understand and utilize Impel’s AI technologies. This role requires effective communication, adaptability, and a customer-centric approach, along with a solid understanding of AI applications in the automotive industry.   Responsibilities * Serve as the primary point of contact for a portfolio of accounts as assigned, addressing inquiries with accuracy and urgency. Proactively monitor account performance, identifying trends and growth opportunities. * Support Customer Success (Performance Management team) initiatives by addressing concerns, identifying opportunities for AI-driven efficiency, and aligning solutions with client goals. * Expertise in AI-driven efficiency and effectiveness solutions for automotive dealers, OEMs, and marketplaces. * Ability to explain complex AI concepts and their benefits to clients in clear, accessible language. * Collaborate across departments and partner with individuals of varying expertise, including AI specialists and data scientists, to drive successful outcomes. * Establish clear, achievable goals, with a strong determination and commitment to delivering results while being accountable for outcomes. * Exceptional time management skills with the ability to handle multiple AI-driven projects simultaneously. * Capable of thriving in a fast-paced environment, efficiently solving problems with quick, creative solutions through the use of AI technologies. * Positive, customer-first attitude with a focus on AI-enabled solutions. * Ability to learn quickly and adapt to rapidly evolving AI technologies. * Maintains a positive, customer-first attitude with a focus on solutions. * Ability to learn quickly and adapt in a fast-paced environment. * Obtains strong communication and organizational skills, with an ability to explain AI concepts to diverse audiences. * Basic knowledge of AI applications in customer lifecycle management and the automotive industry. Other * Maintains confidentiality of work-related issues, records, and company information. * Demonstrates a commitment to Diversity, Equity, and inclusion by treating everyone with respect and dignity, ensuring all voices are heard, and advocating change. Qualifications * Bachelor’s degree or equivalent experience in a related field (preferred). * 1-2 years in an client account management or call center support role is preferred. Automotive industry experience is preferred * Proficiency in Google Suite and Microsoft Office Suite. * Experience in customer service or account support, ideally within a tech or automotive setting. * 10% travel.

Develop and execute omnichannel content marketing strategies, manage editorial calendars, optimize content for SEO, and analyze performance metrics to drive brand presence and lead generation. | 7+ years B2B content marketing experience, advanced writing and editing skills, strong analytics with marketing tools like Salesforce and GA4, SEO expertise, and ability to work in a fast-paced, high-change environment. | Please read! We're transforming the automotive industry and we're in hyper-growth! We received a $104MM growth equity investment in 2023 and completed the company’s 3rd acquisition (our biggest ever) in July 2024. Are you hungry, driven, relentless, and entrepreneurial? Do you want to be at the forefront of SaaS, agentic AI, generative AI, conversational AI, and more? Ready to be in a hyper-growth environment where progress is lightning-fast, change is constant, results are immediate, and grit, inventiveness, energy, relentlessness, collaboration, and passion are mandatory? Someone who wants to be in the trenches, doing and creating directly as much as they are 'directing' (as a matter of fact, much more)? If this job is for you, you're as comfortable (and passionate) about developing the best omnichannel content marketing campaign, white paper, ebook, social post, blog, product narrative, email or paid social campaign in existence as you are establishing and scaling the company's content strategy and brand voice. You're relentless about writing, shaping narratives, A/B testing, performance analytics, and data-driven decision-making; and have built content marketing from the ground up and then scaled them across the enterprise. We're strategic but have little time for "strategery." If titles and layers and matrices and big teams are your thing, look elsewhere. If you want to spend your days directing and conceptualizing while others do the work, this is not a fit. You'll be creating, making, delivering, juggling, and flowing to the work relentlessly. Shaping strategy, building out an organization, analyzing and reporting, and evolving the content strategy while you're flowing to the work in a very lean organization. And you'll have loads of fun while doing it. If that STILL sounds like you, read on! Impel’s Content Marketing Manager (CMM) will possess the ability to think both creatively and analytically. Responsibilities will include writing, formulating content strategies, editorial calendars, and content pillars; developing and leading omnichannel campaigns, producing and publishing content, optimizing content for SEO across digital channels, working cross-functionally to generate content ideas, and managing content across all platforms, among other tasks. Our ideal manager will be thoughtful but fast-moving, data-driven, scrappy, articulate and results-oriented. Impel’s CMM will be comfortable finding creative and inventive ways of building an online and industry presence, as well as using analytics in the formulation and measurement of a content strategy. Content forms include (but are not limited to) white papers, ebooks, content offers, blogs, bylines, multimedia articles, talking points, website content, collateral, video, and social posts. Responsibilities • Partner with leadership to support overall company and brand goals, working closely with the marketing team to steward a consistent brand voice and content marketing strategies • Define content pillars and develop content streams that enhance the company’s thought leadership, innovation, credibility and brand reputation • Develop social strategy and expand our brand presence by managing content for all social channels, including posting, responding, and performance reporting • Develop and manage editorial calendar, including maintaining and updating all brand content to ensure relevance and currency • Increase web/social traffic, engagement and high-quality leads through content marketing and omnichannel campaigns • Partner with Product Marketing and Product Teams to generate content that highlights products and services, reviewing competitor, industry, influencer/thought leader, technology and market trends to identify new content ideas • Enhance and optimize all key company content for SEO effectiveness and authority • Consistently measure the results and performance of all content activity to inform future marketing campaigns and content efforts • Support Sales and Performance Management organizations with enablement efforts to help drive effective selling, retention, and expansion • Ensure effective brand content governance and compliance internally and with external partners Qualifications: • Bachelor’s degree is required, ideally in marketing, communications, or relevant discipline. • Minimum 7 years’ progressive growth in B2B content marketing. • Proven ability to create and scale an enterprise-wide content marketing strategy and playbook • 6+ years’ experience with managing omni-channel content marketing campaigns • 5+ years’ experience with marketing automation tools • Strong analytics experience, ideally with Salesforce, GA4, Pardot, and social media analytics (LinkedIn, Facebook, YouTube, X, Instagram) • Experience with top-tier SEO optimization platforms (e.g. SEMrush, Ahrefs, others) • Experience with sales and/or customer success enablement highly desired • Working knowledge of AI tools to generate and edit content Required Skills • Advanced business writing, editing and proofreading skills • Data-driven with strong analytical skills. • Knowledge of current content marketing and keyword research toolsets, as well as SEO tools and best practices • Experience with marketing automation • Effective working in a fast-paced environment while solving problems efficiently • Excellent organizational, interpersonal, and verbal communication skills • Superior time management skills with the ability to handle multiple projects simultaneously • Ability to embrace and adapt to a high degree of change in work stream and deliverables • Effective collaboration with and influencing functions and levels with a wide range of differing skills and experience • Ability to successfully work independently and as a team member with a positive, customer first attitude