Impact.com

Provide world-class client support via chat and ticketing, troubleshoot platform issues, collaborate cross-functionally, and help clients maximize platform value. | 2+ years in front-end web development or technical customer support in SaaS, technical troubleshooting skills, understanding of affiliate marketing, and familiarity with APIs, FTP, SQL, JavaScript, and HTML. | About impact.com: impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: As a Customer Solutions Specialist, you will be an impact.com platform expert enabled to provide world-class customer support. You will assist our clients on how to best use our platform to manage their Partnerships Channel. Engage with a wide range of clients (from small publishers to multinational brands) via our in-app live chat and ticket system. Collaborate within your team and with other teams across the globe using a selection of tools to craft solutions to clients' issues. Your daily role will be to provide support for account setup, platform usage as well as finance questions. You will have the opportunity to troubleshoot technical issues and the ability to escalate to other teams where applicable. Your curiosity and drive will be needed to continuously learn about impact.com's platform and our clients' partnership marketing efforts. The Customer Solutions team is part of the broader Customer Engineering team, whose responsibility is to ensure a high-quality user experience and drive user retention. Our global Customer Solutions team comprises Customer Solutions Specialists who provide 24/5 product support coverage while continuously finding ways to improve our user experience and operational efficiencies. What You'll Do: • Provide world-class client support during US EST hours, ensuring timely and effective responses to all client needs. • Act as the first point of contact for clients, diagnosing and resolving platform issues through in-app chat and ticket systems. • Investigate and troubleshoot user challenges by replicating client experiences, testing features, and identifying root causes. • Collaborate with cross-functional teams to enhance client satisfaction and continuously improve platform performance. • Partner with senior team members to drive operational efficiencies, streamline workflows, and ensure alignment across teams. • Stay up to date on new features and product updates to proactively help clients maximise the value of the platform What You'll Bring: • 2+ years of experience in Front-End Web Development or Technical Customer Support, ideally within a SaaS environment. • Strong technical troubleshooting skills and a proven ability to simplify complex issues for non-technical users. • A solid understanding of the Affiliate Marketing ecosystem and how businesses use digital platforms to drive growth. • Comfortable working with tools and concepts like APIs, FTP, SQL, JavaScript, and HTML. • Analytical mindset with the ability to interpret data and uncover actionable insights. • Excellent communication skills — you can translate technical details into clear, engaging explanations. • Highly organized and detail-oriented, able to manage priorities and deliver high-quality support under pressure. • A customer-first approach — you advocate for client needs and care deeply about delivering an exceptional experience. • Curious and resourceful, with a genuine appetite for learning as the product and business evolve Nice to Have: • Affiliate & Partnerships Industry Fundamentals Certification by PXA Salary Range: $60,000 - $75,000 per year, plus additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Benefits and Perks: At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance. • Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life. • Medical Aid and Provident Fund • * Group schemes with Discovery & Bonitas for medical aid • Group scheme with Momentum for provident fund • Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health. • A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval. • Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses. • Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. • Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. • Fitness Club Reimbursement • Internet Allowance impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors. #LI-Columbus_Hybrid

Manage sales forecasting cadence, analyze pipeline trends, maintain CRM data integrity, build dashboards, and support revenue operations projects. | 3-5 years in Revenue or Sales Operations, strong forecasting methodology knowledge, advanced Excel skills, hands-on Clari experience, and a relevant bachelor's degree. | The Company: At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you! impact.com, the world's leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company's powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com's technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oreal, and Fanatics visit www.impact.com. Your Role at impact.com: We are seeking a highly analytical and detail-oriented Revenue Operations Analyst to be the backbone of our sales forecasting process and a key generalist on the Revenue Operations team. The ideal candidate will have a deep understanding of sales operations and be a subject matter expert in forecasting methodologies and tools. You will be responsible for providing the data and insights necessary to manage our forecasting cadence and present a clear view of the business to the executive team. You will also lend a hand in documenting processes and supporting the overall efficiency of our Go-To-Market team. What You'll Do: Forecasting & Process Management: Act as the primary support for our forecasting cadence, ensuring that leadership has the data and insights needed to manage and report on the business. This includes providing key updates on pipeline health and helping to document our existing forecasting processes and verbiage. Proactive Analysis: Conduct comprehensive analysis of pipeline trends, sales performance, and market conditions to identify potential risks and opportunities that impact our revenue. System & Data Integrity: Manage and maintain the integrity of our data within our CRM and other GTM systems to ensure a single source of truth. Reporting & Visualization: Build and maintain dashboards and reports that provide a clear view of the business, giving leaders the tools they need to run effective business reviews. Operational Support: Lend a hand on other general Revenue Operations tasks and projects as needed, supporting the efficiency of our sales, marketing, and customer success teams. Tooling Expertise: Utilize and optimize our forecasting platform, Clari, to deliver best-in-class revenue intelligence. What You Have: 3-5 years of experience in Revenue Operations, Sales Operations, or a similar analytical role. Proven experience with sales forecasting methodologies and a strong understanding of sales cycles and pipeline stages. Advanced proficiency in Microsoft Excel or Google Sheets. A must-have: you should have hands-on experience using and configuring Clari for forecasting and revenue intelligence. Excellent analytical and problem-solving skills with the ability to translate complex data into clear, concise business insights. Strong communication and collaboration skills to work effectively with cross-functional teams, including Sales, Finance, and Marketing. Bachelor's degree in Business, Finance, Economics, or a related field. Salary Range: $80,000 - $84,000 plus a 5% company performance target and eligibility to receive a Restricted Stock Unit (RSU) grant • This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Benefits (Perks): • Medical, Dental and Vision insurance • Unlimited responsible PTO • Flexible work hours • Continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA • Parental Leave • Technology Stipend • Office only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. • Flexible spending accounts and 401(k) • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes! • An established company with a cool, high-velocity work ethos, where each person can make a difference! impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors. #LI_Santa_Barbara