iCare Medical Group

Greet patients, manage check-in/out, verify insurance, handle phone communications, and process insurance pre-authorizations and referrals. | Associate's degree preferred, fluency in Mandarin and/or Cantonese required, strong communication and multitasking skills, and proficiency in MS Office. | Job Summary: We are seeking a dedicated and enthusiastic individual to join our busy primary care clinic as a Medical Clinic Front Desk Receptionist / Front Desk Staff Supervisor. The ideal candidate should be fluent in Mandarin and/or Cantonese, possess excellent communication skills, and be adept at multitasking in a fast-paced environment. If you are a team player with a strong work ethic, we invite you to apply for this exciting opportunity. Key Responsibilities: • Greet patients warmly and facilitate the check-in and check-out processes efficiently. • Obtain and verify patient insurance benefit coverage to ensure accurate billing information. • Answer phone calls in a professional and courteous manner, forwarding communications promptly to the relevant staff. • Request, track, and obtain pre-authorization from insurance carriers within the designated timeframe for medical and service purposes. • Process referrals and submit medical records to insurance carriers, expediting prior authorization processes. Requirements: • Associate's degree preferred. • Fluent in Mandarin and/or Cantonese is a requirement. • Effective communicator with strong self-discipline, adaptability skills, and a team player attitude. • Proficiency in MS Office applications. Application Instructions: If you are passionate about providing exceptional patient care and thrive in a dynamic healthcare environment, we encourage you to apply. Please submit your resume and cover letter detailing your relevant experience to marilyn@icaremdgroup.com. iCare Medical Group is an equal opportunity employer, and we welcome candidates from all backgrounds to apply. Join our team and contribute to the well-being of our diverse patient population. We look forward to reviewing your application!