HubSync

Lead product discovery, define and prioritize product backlog, develop product strategy, and coordinate with engineering and design teams. | Bachelor's in a related field, 3-5 years of product management experience, technical understanding of APIs and cloud systems, strong communication skills. | Title: Product Manager About Us We’re a fast-growing startup building the future of tax & accounting technology. We move fast, stay close to our customers, and build products that make their daily operations easier and more efficient. Every person here plays a hands-on role in shaping our roadmap and driving our next stage of growth. About The Role We’re looking for a Product Manager to lead our Platform. You’ll work cross-functionally with engineering, design, and customer success to deliver solutions that make document workflows faster, smarter, and more secure. You’ll translate user feedback and business goals into clear product roadmaps and ship impactful improvements every two weeks. Key Responsibilities: • Lead product discovery initiatives for new platform capabilities, including user research, requirements definition, and validation with internal and external stakeholders. • Develop a deep understanding of user workflows, pain points within the platform landscape • Define, prioritize, and maintain the product backlog for the platform, ensuring alignment with business goals and user needs • Drive product vision, strategy, and roadmap for the platform, incorporating market trends, customer feedback, and modern technologies • Work closely with engineering, design, and QA teams to ensure timely and high-quality delivery of features • Ensure proper documentation, training, and support materials are in place for end-users • Support migration, rollout, and implementation efforts for early adopters ensuring smooth transition and adoption • Monitor usage data and customer feedback to continuously enhance the platform • Manage project priorities and communicate progress to stakeholders and executive leadership Qualifications: • Bachelor’s degree in Computer Science, Information Technology, Business, Engineering, or related field • 3-5 years of product management or product ownership experience • Proven ability to lead cross-functional teams and manage multiple priorities • Ability to understand technical constraints, data models, APIs, integrations, and cloud-based systems • Excellent communication, stakeholder management, and problem-solving skills • Experience translating user needs and pain points into features, workflows, and product requirements • Experience using metrics, analytics, and user behavior data to drive decisions • Experience with agile development methodologies and tools (e.g., Jira, Confluence) • Startup experience preferred • Experience with document management or similar enterprise systems is a plus

Lead and develop the customer success team, develop strategies to improve client engagement and retention, and collaborate with cross-functional teams to align customer success initiatives. | 7+ years in customer success or related roles, leadership experience, industry knowledge in tax or technology, and strong communication and analytical skills. | Job Title: Director of Customer Success Location: Franklin, Tennessee About Us: At HubSync, we are dedicated to empowering our clients with innovative solutions that streamline their operations, enhance customer satisfaction, and drive growth. We pride ourselves on our commitment to delivering exceptional service and results. Position Overview: We are seeking a dynamic and results-oriented Director of Customer Success to lead our customer success team. This role requires a strategic thinker with a passion for ensuring customer satisfaction and success. The ideal candidate will have experience in the technology sector and a strong understanding of the tax industry, allowing them to provide tailored support and solutions to our clients. Key Responsibilities: Lead and manage the Customer Success team, focusing on building strong relationships with clients and ensuring their satisfaction with HubSync's products and services. Develop and implement customer success strategies to drive engagement, retention, and upsell opportunities. Monitor key performance metrics and client feedback to identify areas for improvement and develop action plans accordingly. Provide thought leadership and insights on industry trends, best practices, and emerging technologies, particularly in the tax sector. Collaborate closely with sales, product, and marketing teams to align customer success initiatives with company goals. Actively participate in client meetings and presentations to demonstrate value and address any concerns. Facilitate training and onboarding for new clients to ensure they effectively utilize HubSync's solutions. Drive customer advocacy efforts by developing case studies, testimonials, and referrals. Qualifications: Bachelor’s degree in Business, Management, or a related field; a Master’s degree is a plus. 7+ years of experience in customer success, account management, or related roles, with at least 3 years in a leadership position. Strong knowledge of the technology landscape, with experience in the tax industry being a significant advantage. Proven track record of developing and implementing successful customer success strategies. Excellent communication and interpersonal skills with the ability to build relationships at all levels of an organization. Strong analytical skills and experience with customer success metrics and KPIs. Ability to work collaboratively in a fast-paced, dynamic environment. Why Join Us? At HubSync, we believe in fostering a culture of innovation and excellence. As the Director of Customer Success, you will play a pivotal role in shaping our customer approach and driving tangible results. We offer competitive compensation, benefits, and opportunities for professional growth.

Lead and develop the customer success team, develop strategies for engagement and retention, and collaborate across departments to ensure client satisfaction. | 7+ years in customer success or related roles, with at least 3 years in leadership, strong industry knowledge, and excellent communication skills. | Job Title: Director of Customer Success Location: Franklin, Tennessee About Us: At HubSync, we are dedicated to empowering our clients with innovative solutions that streamline their operations, enhance customer satisfaction, and drive growth. We pride ourselves on our commitment to delivering exceptional service and results. Position Overview: We are seeking a dynamic and results-oriented Director of Customer Success to lead our customer success team. This role requires a strategic thinker with a passion for ensuring customer satisfaction and success. The ideal candidate will have experience in the technology sector and a strong understanding of the tax industry, allowing them to provide tailored support and solutions to our clients. Key Responsibilities: • Lead and manage the Customer Success team, focusing on building strong relationships with clients and ensuring their satisfaction with HubSync's products and services. • Develop and implement customer success strategies to drive engagement, retention, and upsell opportunities. • Monitor key performance metrics and client feedback to identify areas for improvement and develop action plans accordingly. • Provide thought leadership and insights on industry trends, best practices, and emerging technologies, particularly in the tax sector. • Collaborate closely with sales, product, and marketing teams to align customer success initiatives with company goals. • Actively participate in client meetings and presentations to demonstrate value and address any concerns. • Facilitate training and onboarding for new clients to ensure they effectively utilize HubSync's solutions. • Drive customer advocacy efforts by developing case studies, testimonials, and referrals. Qualifications: • Bachelor’s degree in Business, Management, or a related field; a Master’s degree is a plus. • 7+ years of experience in customer success, account management, or related roles, with at least 3 years in a leadership position. • Strong knowledge of the technology landscape, with experience in the tax industry being a significant advantage. • Proven track record of developing and implementing successful customer success strategies. • Excellent communication and interpersonal skills with the ability to build relationships at all levels of an organization. • Strong analytical skills and experience with customer success metrics and KPIs. • Ability to work collaboratively in a fast-paced, dynamic environment. Why Join Us? At HubSync, we believe in fostering a culture of innovation and excellence. As the Director of Customer Success, you will play a pivotal role in shaping our customer approach and driving tangible results. We offer competitive compensation, benefits, and opportunities for professional growth. Powered by JazzHR HcgwuCGXN8