HR Force International Private Limited

Manage day-to-day client relationships, support onboarding and adoption of RegTech solutions, monitor customer health, handle queries, and support renewals and upsells. | 2-4 years experience in Customer Success or Account Management within RegTech or compliance, knowledge of KYC/AML and fraud detection, strong communication skills, and ability to manage multiple accounts. | Description: • Serve as the day-to-day point of contact for assigned clients. • Assist in onboarding and training clients on RegTech & IDV solutions. • Monitor customer usage and proactively support adoption of features. • Handle customer queries, resolve issues, and escalate to technical teams when needed. • Work closely with Customer Success Leads/Managers to execute client success strategies. • Maintain customer health metrics and prepare reports on engagement and satisfaction. • Collect and relay customer feedback to Product & Engineering teams for improvements. • Support contract renewals and upselling opportunities by ensuring customer satisfaction. • Build strong client relationships and support customers to achieve success with compliance and fraud-prevention technologies. Requirements: • 2–4 years of experience in Customer Success, Account Management, or Client Support within RegTech, Compliance, or ID Verification (IDV). • Knowledge of KYC/AML, fraud detection, compliance regulations, and ID verification processes. • Strong communication and problem-solving skills with a customer-first mindset. • Experience working with enterprise or fintech clients is highly desirable. • Ability to manage multiple client accounts and maintain relationships effectively. • Collaborative approach with the ability to work cross-functionally. Benefits: