Holland & Knight

Develop and maintain dashboards, automate workflows using coding, manage intranet content, pilot AI solutions, and collaborate with IT and stakeholders to optimize research services. | Bachelor's degree, 5+ years library systems experience (preferably in law firms), Power BI expertise, coding skills in Python or C#, familiarity with SSO and APIs, and strong communication and project management skills. | We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position can be based in our global operations center in Tampa, FL, or at one of the Firm's offices: Atlanta, Austin, Birmingham, Boston, Charlotte, Chattanooga, Chicago, Dallas, Fort Lauderdale, Houston, Jacksonville, Miami, Nashville, New York, Orlando, Philadelphia, Richmond, Stamford, Tallahassee, Tysons, Washington, D.C., or West Palm Beach. General Description: We are seeking a Digital Solutions Analyst to join our team. The Digital Solutions Analyst will play a key role in supporting the firm's Research Services team by leveraging data, technology, and innovative tools to optimize operations and enhance access to research resources. This role will focus on data analytics, system integrations, intranet content design, workflow and automation, and emerging AI solutions to ensure that attorneys and staff have streamlined, reliable access to research services and metrics in support of both client-facing and operations work. In this hybrid position, you will have the opportunity to collaborate with colleagues both in person and virtually. Key Responsibilities and Essential Job Functions: • Develop, maintain, and analyze dashboards and reports (e.g., Smartsheet, Power BI) to track research service usage, resource performance, team metrics, and budget; support ad hoc data requests from leadership. • Identify, build, maintain, and support sustainable solutions for improvements to workflow, access, or process in support of strategic goals and initiatives that align with firmwide needs. • Utilize tools such as APIs, PowerQuery, Python, and/or C# for automating data mining and manipulation for workflow improvements to enhance efficiency of research services. • Assist with design and maintenance of Research Services intranet pages and knowledge bases; organize and update content to improve usability and visibility of research resources. • Explore, evaluate, and pilot AI-powered tools, including chatbot solutions for research resource queries, to expand self-service support options and in response to ad hoc requests. • Partner with IT, Knowledge Management, and other internal stakeholders to implement digital solutions, connect data, and support firmwide technology initiatives. • Provide technical assistance and problem-solving for research systems and applications as needed, including SSO/SAML. • Support the launch, maintenance, cataloging, and digitization of the firm's historical archive, in partnership with firm colleagues, across all firm departments and teams. • Advise on research team improvements and efficiencies through technology, APIs, data analysis, template creation, knowledge creation, and other means. • Assist with management of knowledge base content and advise on improvements, notifying Research Manager of expiring content and ensuring timely updates. • Assist with the development and maintenance of dynamic financial dashboards for the Research Services team, with support from firm Financial Business Intelligence professionals. • Assist with data-driven initiatives to assess and improve research time entry guidelines. • Build and maintain relationships within IT, finance, and peers as well as related legal vendors to advance projects. • Assess and report on resource or technology needs, as well as collection strengths and weaknesses, through conversations with firm lawyers and other key stakeholders. • Stay abreast of and advise on the information needs, workflow, and preferences of users and stakeholders to improve ease of access to information. • Assist with updates to Research Services training material, maintaining instructional content related to the team's intranet, APIs and more. • Advise on and support research team knowledge management improvement, including DMS organization. • Function as steward of the firm's information resources, complying with all information security, privacy, confidentiality, and licensing requirements while enforcing digital solutions team adherence to the same. • Special projects and duties as assigned. Required Skills: • Analytical mindset with attention to detail and an emphasis on sustainability and long-term benefits in decision-making. • Strong organizational and project management skills. • Ability to learn new technologies quickly and apply them to practical workflows. • Demonstrated stress management skills and effective prioritization of workload. • Expert troubleshooting skills with IT issues involving access to databases and online content. • Commitment to strong service values with demonstrated ability to exhibit sound professional judgment, discretion, strategic thinking, independent problem solving, and accountability. • Best-in-class communication skills, including active listening, clear writing, professional speaking, cultural sensitivity, emotional intelligence, and civility. • Strong presentation skills, including persuasive and confident speech and writing. • Understanding of and proven commitment to relationship building, team building and collaboration. • Future-focused outlook with a demonstrated ability to engage stakeholders towards surfacing and communicating problems, challenges, and opportunities. • Seeks continuous learning and improvement. • Team-minded and diplomatic, with a history of mentorship and knowledge sharing. • Independently motivated. Required Qualifications & Education: • Bachelor's degree in information systems, Computer Science, Data Analytics, or related field (or equivalent experience). • 5+ years' library systems experience required; preferably in a law firm setting or equivalent. • Experience with Power BI (or similar BI/analytics platforms) for dashboard creation, data visualization and analysis, and data modeling. • Familiarity with coding languages, e.g., Python or C#. • Experience with authentication tools such as SSO and knowledge of research databases preferred. • Strong understanding of intranet content design, usability, and content management principles. • Interest in AI, machine learning, and emerging technologies in legal or research environments. • Experience working with APIs. • Proficiency with MS Office Suite, including Excel, Word, and PowerPoint. Preferred Qualifications & Education: • Master's degree in library and information science from an ALA accredited school or equivalent degree is a plus. Physical Requirements: • Ability to sit or stand for extended periods of time. • Moderate or advanced keyboard usage. This position may be filled in Illinois, District of Columbia, or New York. The base salary ranges for this position are listed below. These ranges may not be applicable to other locations. An individual's actual compensation will depend on the individual's qualifications and experience. In addition to the base compensation, Holland & Knight provides bonus opportunities and an exceptional benefits package. • Illinois -$108,000 - $162,000/yr • District of Columbia - $118,000 - $178,000/yr • New York City - $118,000 - $178,000/yr Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being. Below is a list of just some of the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents. Benefits may vary by position and office. Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law. Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP's privacy policies.

Lead firmwide intelligence strategy and platform deployments integrating data, AI, and analytics to support business functions and drive organizational change. | 10+ years in legal intelligence or enterprise analytics leadership, expertise in Power BI and firm intelligence platforms, strong stakeholder and change management skills, and a bachelor's degree. | We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position can be based in our global operations center in Tampa, FL, or at one of the Firm's offices: Atlanta, Austin, Birmingham, Boston, Charlotte, Chattanooga, Chicago, Dallas, Fort Lauderdale, Houston, Jacksonville, Miami, Nashville, New York, Orlando, Philadelphia, Richmond, Stamford, Tallahassee, Tysons, Washington, D.C., or West Palm Beach. General Description: We are seeking a Director of Intelligence Solutions to join our team. The Director of Intelligence Solutions leads the continuing evolution of the firm's strategy around actionable engagement with firm data and insights. This leader will transform how information is captured, connected, and delivered across the firm by developing tools, workflows, and platforms that support major firm functions including marketing and business development, legal operations, pricing, and recruiting. This role leads teams responsible for the firm's Client Intelligence initiatives (including Power BI), Firm Intelligence (Experience Management) and Competitive Intelligence.As a change leader, the Director willguide the cultural shift needed to maximize adoption and influence behavior. This role will also collaborate very closely with the data strategy, data governance, marketing technology, financial reporting, HR reporting, practice development, knowledge management, IT applications, and other related teams. In this hybrid position, you will have the opportunity to collaborate with colleagues both in person and virtually. Key Responsibilities and Essential Job Functions: • Define and execute a firmwide firm intelligence strategy that integrates internal and external data, data science, and AI capabilities to deliver insight and operational value. • Support the development of and engagement with a unified taxonomy and metadata framework to support cross-system consistency, enterprise search, reporting, and business process alignment. • Partner with key stakeholders to ensure intelligence initiatives align with firm priorities including client development, innovation, staffing, finance, and legal operations. • Partner with IT, vendors, and other third parties to address system-level technical issues, manage internal and external integrations, and implement upgrades and enhancements. • Work to establish best practices for analytics and data dashboard and application design and development. • Collaborate with governance and data stakeholders to establish standard metrics reporting and analyze trends to measure the quality and quantity of data used within intelligence tools. • Develop standard configuration documentation and related guides for data consumers. • Collaborate to design end-user training, onboarding, and user adoption programs and communications. • Lead the adoption of advanced analytics, data virtualization, and visualization tools that support predictive insights and real-time decision-making. • Oversee implementation, expansion, and optimization of firm intelligence platforms such as Foundation, and PowerBI center of excellence, ensuring deep integrations with internal systems and third-party APIs. • Align platform strategy with broader IT architecture and governance standards. • Lead development of scalable intelligence tools that deliver customized insights to business users, legal teams, and leadership. • Design tools that enhance core functions like pricing, recruiting, client targeting, experience tracking, and knowledge reuse across the firm. • Lead change management strategy for all intelligence-related initiatives, ensuring stakeholders understand the purpose, value, and outcomes of new tools and processes. • Develop comprehensive training and onboarding programs tailored to different user groups and maturity levels. • Establish and manage internal champion networks to foster adoption and gather feedback. • Create communication plans and engagement campaigns that build momentum and sustain the use of firm intelligence tools. • Support the firmwide AI and Data Governance Program in the development of key taxonomy and metadata models to support content organization, data interoperability, and knowledge discovery. • Oversee compliance with relevant policies to ensure data accuracy, quality, and compliance across platforms. • Integrate intelligence systems with broader KM strategies to support search, reuse, and strategic decision-making. • Oversee, lead, and manage competitive intelligence research, including tracking competitive position; guiding strategic business development, including market analyses of geographic markets, practice areas or industry segments; managing trend spotting; and leveraging internal and external data to guide firm leadership in strategic decision making. • Translate technical requirements into business impact and ensure solution usability across diverse user groups. • Lead advisory groups, working teams, and steering committees to ensure alignment and momentum. • Special projects and duties as assigned. Required Skills: • Excellent dashboard design, analytics, and data visualization skills. • Excellent experience in people management skills. • Excellent written and verbal communication skills. Excellent organizational, teamwork, customer service and critical thinking skills required. Required Qualifications & Education: • Bachelor's degree in relevant field. • 10+ years of experience in legal intelligence, knowledge management, or enterprise analytics leadership. • Demonstrated success leading large-scale platform deployments and driving organizational change. • Proven ability to manage taxonomies, metadata, and structured data models across systems. • Expertise in analytics platforms (e.g., Power BI, Tableau), AI/ML enablement, and firm intelligence platforms like Foundation. • Familiarity with marketing, finance, pricing, legal operations, and KM in a law firm or professional services environment. • Strong stakeholder management and communication skills across technical and business functions. • Experience with, and willingness to learn more about, emerging Microsoft OneLake, Fabric, Power, Copilot, and related concepts and applications. • Exceptional proficiency working with MS Office and Power platform especially for analyzing and communicating data-related concepts. • Proficiency with cybersecurity best practices and compliance requirements in the legal industry and for clients such as financial and governmental institutions. • Ability to develop effective and collaborative relationships among business teams, lawyers, firm administrative departments, and vendors. • Champion for change management, process improvement, user adoption, and the constant evolution of complex data strategies and needs. • Initiative and creativity to develop unique and innovative approaches to address existing challenges and/or positively affect lawyer productivity, client service, and overall fiscal health of the firm. • Demonstrated ability to manage multiple complex assignments with competing deadlines and priorities. Preferred Qualifications & Education: • Master's or related coursework or certifications strongly preferred. Physical Requirements: • Ability to sit or stand for extended periods of time. • Moderate or advanced keyboard usage. • A willingness to work beyond regular hours and travel, as necessary. This position may be filled in Illinois, District of Columbia, or New York. The base salary ranges for this position are listed below. These ranges may not be applicable to other locations. An individual's actual compensation will depend on the individual's qualifications and experience. In addition to the base compensation, Holland & Knight provides bonus opportunities and an exceptional benefits package. • Illinois -$229,000 - $343,000/yr • District of Columbia - $250,000 - $374,000/yr • New York City - $250,000 - $374,000/yr Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being. Below is a list of just some of the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents. Benefits may vary by position and office. Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law. Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP's privacy policies.