HireVue Inc

Manage strategic enterprise accounts to drive product adoption, retention, and long-term value while acting as trusted advisor and orchestrating cross-functional teams. | 5+ years in Customer Success or Enterprise SaaS with strong executive communication and strategic planning skills. | Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue’s end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe. Job Description The Customer Success Director (CSD) is a key position that drives the strategic direction, customer ROI, product adoption, growth and expansion through proactive thought leadership and advocacy. This is a dynamic position and the CSD will frequently multi-task between management, technical, business, strategic, marketing, and planning activities. This is an extremely entrepreneurial position and requires the decision-making, work ethic, and tenacity of an entrepreneur. The CSD drives results that tie back to strategic business goals for assigned accounts and HireVue, all while serving as a hero for our customers. Essential Duties and Responsibilities Own a portfolio of strategic and enterprise customers, where you will be accountable for retention, expansion, adoption, and long-term value realization Proactively identify risk, opportunity, and whitespace, translating insights into actionable success plans Act as a trusted advisor to senior customer leaders (VP, SVP, C-suite), guiding them through hiring transformation, talent acquisition strategy, and digital adoption Facilitate high-impact executive business reviews, roadmap discussions, and value alignment conversations Partner tightly with Sales and Renewals to drive expansion strategy, renewal outcomes, and commercial success across your portfolio Translate Hirevue usage into quantifiable business outcomes such as improved time-to-hire, candidate experience, quality of hire, and recruiter productivity Orchestrate internal cross-functional teams (Product, Support, Marketing, Sales) to deliver seamless customer experiences Qualifications 5+ years of experience in Customer Success, Consulting, Account Management, or Enterprise SaaS, with 3+ years supporting large, complex, enterprise customers Proven ability to operate as a trusted advisor to senior executives (VP–C-suite), influencing business strategy, adoption, and change across complex organizations Deep experience navigating matrixed, global enterprises with multiple stakeholders and competing priorities Strong track record of driving measurable customer outcomes including product adoption, retention, expansion, and customer health Comfortable owning both the customer relationship and the commercial outcome Exceptional skills in prioritization, program management, and stakeholder communication across a large portfolio Highly self-directed with the ability to identify risk, create action plans, and execute without heavy oversight Experience working with Fortune 500 companies strongly preferred Background in HR Tech, Talent, Recruiting, or Workforce Transformation highly desirable Exposure to change management, digital transformation, or enterprise transformation initiatives a major advantage Additional Information All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go. Flexible Paid Time Off | Medical, Dental, Vision | 12 Weeks Maternity & Adoption | 401K match Click Here for US Benefits This position is a work-from-home role. The individual in this role must be able to work from home in an environment free from distractions, where they can attend virtual video meetings. CSDs are expected to travel occasionally (up to 30%) to support customer meetings, attend trade shows, etc. This may involve occasional overnight travel. Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data. Hirevue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines. Hirevue is NOT currently hiring in: AK, HI, IA, ME, MS, NM or WV. #remote-us

Manage key accounts to drive product adoption, retention, and strategic growth while acting as a trusted advisor and collaborating cross-functionally. | At least 2 years experience in Customer Success, Account Management, or SaaS consulting with strong communication and Salesforce proficiency. | Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue’s end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe. Job Description As a Customer Success Manager, you won't just manage accounts—you’ll serve as a strategic advisor, trusted partner, and change agent for some of our most valued clients. If you thrive on driving real customer ROI, mastering cutting-edge HR tech, and collaborating cross-functionally to unlock business growth, this is your stage. What You’ll Do You will take end-to-end ownership of customer retention, product adoption, and portfolio growth across a book of business valued up to $2M (12–15 key accounts). 🎯 Account Management & Strategic Leadership Drive Strategic Value: Partner with a portfolio of Bronze, Silver, and Gold accounts to craft long-term adoption strategies that yield measurable business impact. C-Suite Engagement: Facilitate high-impact executive meetings to define, track, and crush key business metrics. Elevate the Experience: Champion initiatives that boost Net Promoter Scores (NPS) and optimize candidate experiences. Unlock Expansion: Partner closely with HireVue’s Strategic Sales team to identify growth, upsell, and expansion opportunities. Cross-Functional Collaboration: Build strong networks across Sales, Product, Marketing, and Engineering to keep customer goals aligned with our product roadmap. 💡 Product Advocacy & Expertise Be the Subject Matter Expert: Guide customers through HireVue’s best practices, helping them seamlessly integrate digital interviewing into their talent acquisition strategy. Voice of the Customer: Advocate passionately for your clients internally to influence product design and enhance service delivery. Qualifications What You Bring to the Table Experience: 2+ years in Customer Success, Account Management, SaaS/Tech consulting, or project/change management. Industry Savvy: A strong foundation (or keen interest) in Human Resources and Talent Acquisition processes. Executive Presence: Outstanding written and verbal communication skills with a proven track record of presenting to C-suite executives. Negotiation & Influence: Natural ability to navigate complex stakeholder dynamics, mitigate account risk, and build consensus quickly. Execution Focus: A high-energy, self-starter mindset with elite organizational and prioritization skills. Tech Stack: Proficiency with Salesforce and Microsoft Office Suite. Additional Information All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go. Flexible Paid Time Off | Medical, Dental, Vision | 12 Weeks Maternity & Adoption | 401K match Click Here for US Benefits This position is a work-from-home role. The individual in this role must be able to work from home in an environment free from distractions, where they can attend virtual video meetings. CSMs are expected to travel occasionally (up to 30%) to support customer meetings, attend trade shows, etc. This may involve occasional overnight travel. Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data. Hirevue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines. Hirevue is NOT currently hiring in: AK, HI, IA, ME, MS, NM or WV. #remote-us

Lead and develop scalable, secure SaaS products with a focus on cloud-based technologies, mentoring peers, and collaborating with product and UX teams. | 5+ years software engineering experience, proficiency in multiple languages and cloud technologies, strong design and coding skills, US citizenship, and ability to work remotely. | Job Description As a Lead Software Engineer at Hirevue, you'll be a key player in making software happen, from the early design stages to the hands of our users. You will be empowered to influence how our products are forged for real world value. You'll be in a very hands-on development role collaborating with your team to enhance and extend the leading Hirevue platform. Your focus will be designing solutions, writing quality code with unit tests, leading other engineers by example and solving technical challenges that will continue improving the experience of our users. You will become a key contributor to the codebase willing to work in any area of the code when needed. Our ability to deliver quality software to our customers in a timely, predictable manner will be directly attributable to your capacity to identify and address challenges faced by the initiatives you will be leading. Essential Duties and Responsibilities • Help drive development of the Hirevue Interviewing Product Line, ensuring that we're utilizing the best development techniques, patterns, frameworks and libraries for the team's initiatives owned by you and/or peers • Analyze Product Requirements and write Technical Designs • Write simple, clear, secure, resilient code • Write unit tests • Review the code of others • Mentor your peers • Collaborate in and/or own the Research and Planning of new Initiatives • Own and ensure the resolution of complex problems found in our systems • Find opportunities to broadcast knowledge and lessons learned amongst your peers • Blend a risk-based approach to technical choices from design to operational practice • Ensure patterns are in place to provide thorough automated testing at each level of the test pyramid • Communicate patterns and solutions through both thorough written documentation and technical presentations Qualifications We're looking for an experienced, full-stack engineer. More specifically, we're looking for: • Someone with experience designing, building, deploying, supporting SaaS products in a cloud-based world. You should have strong knowledge of: • Cloud Services and Best Practices (AWS) • Multiple platforms and languages (C#/.NET, Python, React, etc) • RESTFul APIs and MVC Web Patterns • Docker and virtualization technologies • Operational Monitoring, Instrumentation, and Diagnostics • Someone who understands fundamental computer science concepts. That doesn't necessarily mean you have a CS degree. You should be able to describe technical design options, engineering trade-offs, making technical recommendations and decisions that balance performance and elegance with delivery and functional outcomes • Someone with a firm grasp of SQL and databases in general (including non-relational databases). You should know about CRUD patterns, relational design, what indexes are and why they matter, and the difference between a left join and an inner join. • Someone to work hand in hand with Product and UX, to design solutions that deliver business value and delight customers. Required Qualifications: • Due to responsibilities of this role that require elevated access to production data, the successful candidate for this position must be a US-based US citizen. • B.S. in Computer Science (or related field), equivalent trade school degree, or equivalent work experience. • 5+ years in a software engineering role • Strong proficiency with most or all languages and technologies listed below • Experience working effectively in a global virtual environment • Ability to design and code scalable, reliable, and cost-effective cloud applications. • Knowledge of microservices architecture and containerization (e.g., Docker) • Understanding of security best practices Certificates, Licenses, Registrations • AWS and/or Software Development certifications preferred • Experience building software on a complex platform preferred • Experience Mentoring Others preferred Additional Information Flexible Paid Time Off / Medical, Dental, Vision / 12 Weeks Maternity & Adoption / 401K match Click Here for US Benefits This position is a work-from-home role. The individual in this role must be able to work from home in an environment free from distractions, where they can attend virtual video meetings. Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data. Hirevue is NOT currently hiring in: AK, HI, IA, ME, MS, NM or WV. #remote-us