Highgate

Oversee HR functions including staffing, compliance, training, employee relations, and multi-site HR management for a hotel portfolio. | Requires 5+ years progressive HR experience with supervisory responsibility and multi-site management, preferably in hospitality, plus knowledge of employment laws. | Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com Location Highgate Corporate Offices Irving, TX Overview The Regional Director of Human Resources is responsible for staffing qualified personnel; ensuring employment statute compliance; overseeing all aspects of wage, benefit, worker’s compensation unemployment; training program direction, implementation and administration; and employee relations coaching, counseling and discipline for an assigned group of hotels. Responsibilities • Direct and supervise Human Resources staff , if applicable. • Prepare and maintain Human Resources budget , if applicable. • Maintain thorough and current knowledge of all Human Resources/employee regulations and laws, and ensure that the property is in compliance. • Participate in EEO, Unemployment, Wage & Hour, Worker’s Compensation, OSHA, ADA, Immigration and Naturalization Service hearings. Implement policies and programs to guarantee compliance. • Communicate new policies, information, and directives to all employees. • Instruct staff in interpretation of HR policies and procedures. • Ensure staffs compliance with HR policies and procedures. • Coordinate and monitor recruitment, screening and reference checking of all non-exempt personnel. • Assist with r ecruit ing , interview ing and recommend ing all exempt personnel. • Set up, approve, and maintain all wage and salary programs, including performance evaluations. • Recommend and/or approve all employee transitions, i.e. new hire, transfer, promotion, etc. • Maintain open door policy. • Monitor and analyze turnover statistics. • Conduct training classes. • Update and submit required reports in a timely manner. • Ensure compliance with all HR related Loss Prevention SOP’s. • Practice positive employee relations, including coaching, counseling & discipline. • Develop and maintain “no cost” benefit programs. • Monitor Service Standards by Position training program. • Participate in and monitor orientation programs. • Develop managers for future advancement. • Ensure managers are using coaching, counseling and discipline to address issues/concerns. • Ensure Associate Opinion Survey is completed by all employees. • Condense and expedite paperwork, develop internal communications, improve record keeping. • Develop and maintain suggestion box program. • Manage resume and application files. • Develop and monitor recruitment resources. Qualifications • At least 5 years of progressive Human Resources experience in a hotel or a related industry. • Previous supervisory responsibility required. • Experience managing multiple hotel locations at the same time. • Bachelors Degree preferred in related field • Familiarity with and knowledge of employment laws required. • Long hours sometimes required. • Maintain a warm and friendly demeanor at all times. • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. • Must be able to multitask and prioritize departmental functions to meet deadlines. • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Maintain and support the HCM system ensuring data integrity, user support, and process improvements. | Bachelor's degree with 3-5 years HRIS experience, strong analytical and technical support skills, and familiarity with HR policies. | Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com Location Highgate Corporate Offices Irving, TX Overview The HRIS Coordinator performs tasks to maintain the integrity and reliability of Highgate’s HCM system. This role will perform routine tasks including but not limited to maintaining the HCM system and employee records, implementing (process) improvements, ensuring data quality, analyzing, and reporting on the data in the HCM solution, and providing support to end users. The HRIS Coordinator will also be a Subject Matter Expert for the HCM system. Responsibilities • Maintains the HCM system including employee records, user access, organizational chart, workflows, positions, earnings, deductions, accruals • Reviews and troubleshoots daily issues and action items within the HCM production and testing environments in a timely manner; Supports end-users • Aids in implementation, business processes, process improvements, feature enhancements, and end-to-end testing • Performs data transfer, data mapping, and data validation tasks to ensure data quality • Develops and maintains training materials, guides, and documentation; Collaborates with the training team to translate training for end users. • Works with vendors to develop data imports and exports; Maintains and monitors recurring data feeds to ensure they are functioning properly. Troubleshoots any issues. • Manages audit and quality control processes for maintaining data integrity and security of HRIS. • Participates on project teams for the conversion of acquisitions to ensure a smooth transition to HCM • Maintains knowledge of trends and developments in HRIS providers, vendors, and technology. • Provides timely metrics, trends, turnover reports, data analysis, and graphical representation to management as required utilizing HRIS, Excel, and other applications to manipulate, analyze, and present data to end users • Performs other duties as required. Qualifications • Bachelor’s degree in Business, Human Resources, or another related field • 3-5 years of experience maintaining HR business systems is required • Experience maintaining a complete HCM solution • Experience with Dayforce HCM is preferred • Excellent interpersonal and technical support skills • Strong analytical and problem-solving • Familiarity with human resources policies and procedures • Intermediate to advanced excel skills (vlookups, pivot tables, etc.) • Highly organized with strong time management skills • Great attention to detail and works well under pressure