Harbor Compliance

Define and own technical architecture to modernize legacy systems and scale platform integrating AI-driven workflows. | 10+ years engineering with 4+ years architecture experience and proven legacy modernization and AI/ML system architecture. | The Software Architect defines, modernizes, and owns the technical architecture that powers the platform at scale. Serving as the ultimate technical authority, this role balances the systematic deconstruction of legacy systems with the design of a highly scalable, secure, and future-ready platform. The Software Architect partners with executive leadership to translate business strategy into high-impact technical blueprints, institutionalizing AI-driven workflows and architectural guardrails that empower engineering teams to ship code rapidly, safely, and predictably. Key Responsibilities Define and maintain the technical architecture, establishing pragmatic patterns and guardrails that accelerate rapid, high-quality feature delivery. Lead the technical execution for migrating, decoupling, and modernizing legacy systems, owning the sequencing, risk mitigation strategies, and target-state designs to extract core business domains seamlessly. Establish the core shared framework for integrating agentic workflows, intelligent automation, and LLM orchestration across the platform with strict compliance auditability and AI API latency under 100 ms. Act as the definitive technical authority to proactively resolve cross-team architectural dependencies and ensure alignment across infrastructure and codebases. Collaborate with Product leadership and the VP of Engineering to translate business milestones into an actionable technical roadmap, grounding technical debt reduction directly in business outcomes. Author and embed standardized design templates into the software development lifecycle that leverage AI-assisted tools, driving 100% adoption across engineering pods and reducing cycle times by 35% or more. Work closely with development, QA, and security teams to ensure architectural blueprints are highly practical, realistic, and friction-free for execution. Design and implement LLM routing, caching, and model-governance architectures that optimize AI infrastructure costs to remain within 10% of the quarterly budget. Requirements 10 or more years of software engineering experience, including 4 or more years in a dedicated architecture or principal/staff engineer role. Proven track record leading large-scale legacy modernization, including defining target-state architecture, sequencing domain decoupling, and executing migrations with zero unplanned downtime. Demonstrated experience architecting production-level AI/ML systems, including LLM orchestration, agentic workflows, or intelligent automation at scale. Deep expertise in modern distributed systems architecture, microservices, event-driven design, API gateway patterns, and cloud-native infrastructure. Hands-on experience designing and governing AI/ML platform infrastructure, including LLM routing, prompt engineering patterns, vector databases, model evaluation frameworks, and cost optimization strategies. Strong command of cloud infrastructure, CI/CD pipeline architecture, automated testing frameworks, and enterprise SaaS security and compliance requirements. Experience partnering with VP and C-suite stakeholders to translate business strategy into technical roadmaps and smart investment decisions. Skills and Knowledge Familiarity with embedding AI-assisted development tooling into engineering standards and organization-wide development workflows. Experience navigating architectural transformations, rapid scaling, or platform consolidation within high-growth or private equity-backed environments. Knowledge of compliance, legal, or regulated industry SaaS products where data accuracy, auditability, and security are core platform requirements. Accommodations: Harbor Compliance is committed to providing any reasonable accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. Compensation: Compensation at the time of offer is based on factors such as skill set, experience, qualifications, and work location. Salary is one part of Harbor Compliance’s total compensation package. Other benefits may include health benefits, flexible paid time off, parental leave, fertility and adoption assistance, 401(k), and educational reimbursement. Note that the salary range and benefits apply only to U.S.-based candidates. Pay Transparency Policy Statement Harbor Compliance will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Harbor Compliance, or (c) consistent with Harbor Compliance’s legal duty to furnish information. Equal Opportunity Statement Harbor Compliance is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Notice Regarding the Use of Selection Technology Harbor Compliance uses third-party automated tools and skills assessments (such as Testlify and Rippling) to help evaluate job applications and streamline our hiring workflow. These tools assist our recruitment team in reviewing qualification trends and scheduling, but all final employment decisions are made solely by humans on our Talent Success team, and all tools are subject to human oversight. Depending on your location, local laws may grant you specific disclosure rights or the option to request an alternative evaluation process. If you require a reasonable accommodation or wish to opt out of automated assessment steps due to regional regulations, please notify your recruiter. Opting out will not negatively impact your application.

Architect complex full-stack features, modernize legacy code, adopt AI-driven tools, and mentor developers. | Extensive PHP, Vue.js, MySQL, API design, DevOps, AI-assisted coding, and leadership experience required. | The Senior Software Engineer serves as a core technical anchor within the development team, driving the delivery of high-complexity product features and executing critical platform modernization initiatives across a full-stack PHP and Vue.js ecosystem. Operating with a high degree of autonomy, this role models engineering excellence by writing clean, resilient code, pioneering AI-driven development workflows, and establishing a highly predictable delivery cadence. As a technical role model and mentor to mid-level and junior engineers, the Senior Software Engineer ensures the team consistently meets its commitments while systematically upgrading the long-term health of the codebase. The value delivered directly impacts platform stability, technical innovation, and team velocity, advancing the organization's mission through robust technical execution. Key Responsibilities: Architect and implement high-priority, complex full-stack product features from end to end, ensuring they are built for long-term scalability. Execute the modernization roadmap by safely rewriting and decoupling legacy monolithic code components into modern architectural patterns while maintaining seamless production stability. Lead the adoption and mastery of AI-assisted engineering tools, such as Cursor, GitHub Copilot, and Claude Code, to accelerate personal coding velocity and establish automated development workflows. Secure excellent codebase quality, reliability, and security ratings by ensuring all authored code seamlessly passes defined quality gates with zero deferred technical debt. Provide rigorous, constructive, and timely code reviews, targeting a four-hour pick-up time and a two-hour completion time during standard business hours. Drive team sprint predictability by providing accurate technical scoping and estimation to support a team sprint completion rate of 80 percent or greater and a rollover rate below 20 percent. Conduct advanced troubleshooting to optimize platform performance and diagnose complex system behaviors, contributing to an overall team uptime goal of 99.98 percent. Facilitate twelve technical knowledge sharing or training sessions annually for the technology team, focusing on advanced refactoring strategies, AI prompt engineering, and modern full-stack PHP and Vue.js patterns. Requirements: Extensive experience in software engineering and architecture, with deep expertise in PHP, object-oriented programming, design patterns, and modern framework adoption. Strong front-end engineering capabilities utilizing Vue.js, Angular, or React to drive user interface architecture decisions. Proven track record designing RESTful APIs, establishing integration standards, and building reusable service patterns. Advanced database engineering experience with MySQL, including advanced SQL optimization and data governance strategies for performance and scalability. Deep understanding of DevOps and quality engineering, including setting organization-wide unit and integration testing frameworks and managing CI/CD pipelines. Demonstrated mastery of AI-enhanced development tools like GitHub Copilot, Tabnine, or CodeWhisperer to optimize personal coding cycle times by 20 to 30 percent. Experience mentoring, coaching, and developing technical talent, providing actionable feedback to level up mid-level and junior engineers. Exceptional ownership and accountability, with the ability to self-direct high-priority projects and translate broad organizational goals into precise technical execution. Skills and Knowledge: Strategic analysis of technical trends to identify future architectural opportunities and align engineering workflows with long-term product vision. Experience defining cloud architecture strategy and infrastructure standards across AWS, GCP, or Azure environments. Strong capabilities in organization and planning, with a focus on prioritizing high-impact technical initiatives and managing delivery timelines efficiently. Excellent change leadership skills, with a proven ability to champion new methodologies, tools, and engineering best practices across a development organization. Accommodations: Harbor Compliance is committed to providing any reasonable accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. Compensation: Compensation at the time of offer is based on factors such as skill set, experience, qualifications, and work location. Salary is one part of Harbor Compliance’s total compensation package. Other benefits may include health benefits, flexible paid time off, parental leave, fertility and adoption assistance, 401(k), and educational reimbursement. Note that the salary range and benefits apply only to U.S.-based candidates. Pay Transparency Policy Statement Harbor Compliance will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Harbor Compliance, or (c) consistent with Harbor Compliance’s legal duty to furnish information. Equal Opportunity Statement Harbor Compliance is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Notice Regarding the Use of Selection Technology Harbor Compliance uses third-party automated tools and skills assessments (such as Testlify and Rippling) to help evaluate job applications and streamline our hiring workflow. These tools assist our recruitment team in reviewing qualification trends and scheduling, but all final employment decisions are made solely by humans on our Talent Success team, and all tools are subject to human oversight. Depending on your location, local laws may grant you specific disclosure rights or the option to request an alternative evaluation process. If you require a reasonable accommodation or wish to opt out of automated assessment steps due to regional regulations, please notify your recruiter. Opting out will not negatively impact your application.

Lead Voice of the Customer function by designing research programs and analyzing customer data to provide insights to senior leadership. | 5+ years in VOC or CX analytics with SQL and survey skills, experience presenting to executives, and B2B SaaS environment experience. | Churn and retention are board-level priorities at Harbor Compliance, but no single owner today is responsible for deeply understanding the customer behaviors driving them. Customer Success owns execution and Expansion owns growth, but customer segmentation, churn analysis, and VOC insights remain fragmented. We’re hiring a Senior Voice of the Customer (VOC) Analyst to stand up this function. This is a high-visibility individual contributor role within Customer Operations, responsible for building the VOC systems, customer analytics, and cross-functional feedback loops that help Harbor Compliance better understand churn, retention, expansion opportunities, and the customer experience, and translate those insights into clear recommendations for business action. Key Responsibilities VOC Program Design and Execution Design and run a structured customer interview program across Harbor’s key customer segments, including interview guides, synthesis, and recurring monthly interviews. Manage and refine survey programs (NPS, CSAT, CES, and lifecycle surveys) to capture actionable customer sentiment data. Develop a repeatable process for turning customer feedback into executive insights and action items. Continuously improve VOC methodologies as Harbor’s customer segments and business needs evolve. Establish a closed-loop VOC process that captures customer feedback, synthesizes themes, routes insights to the right owners, and tracks follow-up actions and outcomes. Segmentation and Churn Analytics Lead the analysis and ongoing refinement of Harbor’s customer segmentation strategy across Nonprofit, Corporate, and Professional customers in partnership with CS, Expansion, Operations, and leadership. Build repeatable churn analysis frameworks using CRM and Metabase data and qualitative customer feedback. Partner to refine and update customer health scoring models to identify at-risk accounts with high accuracy, enabling early intervention and proactive retention efforts. Track and analyze retention and expansion metrics, including GRR, NRR, and churn trends, for leadership reporting. Conduct root-cause analysis on churn, downgrade, dissatisfaction, and expansion patterns by combining CRM data, customer interviews, survey results, and operational signals. Insight Delivery and Executive Reporting Design and maintain executive-facing reporting, dashboards, and insight narratives highlighting customer sentiment, churn risks, key trends, and recommended actions. Present customer insights and recommendations to senior leadership in a clear, actionable format. Build and maintain a centralized VOC knowledge base accessible across Product, CX, Operations, and Expansion teams. Identify gaps in customer data capture, churn reason tracking, and VOC instrumentation, and partner cross-functionally to improve data quality and reporting reliability. Cross-Functional Partnership Establish feedback loops between VOC insights and Product, Operations, Expansion, and CX teams to drive business improvements. Serve as the internal advocate for the customer voice in cross-functional planning and strategy discussions. Partner with Expansion to identify customer needs, segment patterns, and expansion signals that inform upsell and growth opportunities. Partner with Product to prioritize feature and experience improvements based on customer feedback. Requirements 5+ years of experience in VOC, CX analytics, or customer insights with ownership of programs and outcomes. Experience building customer research programs and structured interviews that inform business decisions. Strong executive communication skills with experience presenting complex analysis to senior stakeholders. Advanced SQL and CRM data experience (HubSpot preferred), plus survey design expertise (NPS, CSAT, CES). Experience with customer segmentation or cohort analysis tied to retention and growth. Proven ability to work cross-functionally and independently with minimal direction. Skills and Knowledge Strong experience combining qualitative research, survey data, and behavioral analytics into actionable customer insights. Experience building executive-facing dashboards and analyzing retention metrics such as churn, GRR, and NRR. Strong understanding of B2B SaaS and/or tech-enabled services across multiple customer segments. Familiarity with qualitative research and AI tools used for customer research, synthesis, and reporting. Experience working with CRM and BI/reporting tools to analyze customer data and build dashboards; HubSpot and Metabase experience preferred. Excellent written and verbal communication skills with experience presenting insights to executive audiences. Strong analytical judgment, including the ability to work with imperfect customer data, identify data quality gaps, and distinguish signal from noise. Accommodations: Harbor Compliance is committed to providing any reasonable accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. Compensation: Compensation at the time of offer is based on factors such as skill set, experience, qualifications, and work location. Salary is one part of Harbor Compliance’s total compensation package. Other benefits may include health benefits, flexible paid time off, parental leave, fertility and adoption assistance, 401(k), and educational reimbursement. Note that the salary range and benefits apply only to U.S.-based candidates. Pay Transparency Policy Statement Harbor Compliance will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Harbor Compliance, or (c) consistent with Harbor Compliance’s legal duty to furnish information. Equal Opportunity Statement Harbor Compliance is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Notice Regarding the Use of Selection Technology Harbor Compliance uses third-party automated tools and skills assessments (such as Testlify and Rippling) to help evaluate job applications and streamline our hiring workflow. These tools assist our recruitment team in reviewing qualification trends and scheduling, but all final employment decisions are made solely by humans on our Talent Success team, and all tools are subject to human oversight. Depending on your location, local laws may grant you specific disclosure rights or the option to request an alternative evaluation process. If you require a reasonable accommodation or wish to opt out of automated assessment steps due to regional regulations, please notify your recruiter. Opting out will not negatively impact your application.