Happyrobot Inc.

Lead end-to-end content strategy to support pipeline and brand goals across multiple channels. | 6+ years in content marketing or editorial roles with experience building content functions and proficiency in analytics tools. | About HappyRobot HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate - they make decisions, take action, and run operations autonomously across voice, email, and enterprise systems. Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised, we power critical operations for global enterprises worldwide. Our platform is battle-tested in the most demanding environments - where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto. About the Role This is a content leadership role on the Growth team, based in San Francisco, reporting directly to the Head of Growth and working closely with founders to shape how HappyRobot tells its story across channels. Content fuels everything from brand and demand generation to product marketing and sales enablement. This is our first dedicated content leadership hire. You'll set the strategy and establish the voice, while staying hands-on — writing and shipping content yourself from day one, with a clear path to building and managing a team as the function scales. What you’ll do Own content strategy end-to-end and tie it directly to pipeline and brand goals Set and manage the editorial calendar across blog, social, email, and other channels Write, edit, and publish high-quality content that aligns with brand voice and business goals Build and execute SEO and GEO driven content programs to drive discoverability and inbound demand Partner with Sales and Customer Success to turn customer wins into case studies and proof points that support the sales motion Work with Product and founders to translate technical capability into narrative that lands with enterprise buyers Collaborate with designers to produce visually compelling assets, or produce visual content independently when needed Track content performance and use data to double down on what works Lay the groundwork for a content team as the function grows, and hire and manage that team over time Must Have 6+ years in content, editorial, or content marketing, with real ownership of strategy — not just execution Track record building a content function or voice from the ground up, ideally at an early-stage startup or with enterprise customers Excellent written communication skills with the ability to craft impactful copy in a founder's, customer's, or company's voice Comfort with content performance tracking and basic analytics tools (e.g., GA, Search Console, Ahrefs) Good taste and basic design skills; leverage AI tools for copy and design to move 10x faster High sense of urgency and gets things done Nice to Have Experience in logistics, supply chain, or other industrial/operations-heavy enterprise verticals Prior experience building and managing a content or editorial team Familiarity with marketing automation and modern content tools (e.g., Webflow, Contentful, HubSpot) Familiarity with SEO best practices and excitement to optimize in a new channel (GEO) Why join us? Opportunity to work at a high-growth AI startup, backed by top investors. Rapidly growing and backed by top investors including a16z, Y Combinator, and Base10. Ownership & Autonomy - Take full ownership of projects and ship fast. Top-Tier Compensation - Competitive salary + equity in a high-growth startup. Comprehensive Benefits - Healthcare, dental, vision coverage. Work With the Best - Join a world-class team of engineers and builders. Our Operating Principles Extreme Ownership We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don’t wait for someone else to solve it — we lead with accountability and expect the same from those around us. Craftsmanship Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for “just fine.” We sweat the details because details compound. Whether it’s a product feature, an internal doc, or a sales call — we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build — even when nobody’s watching. We are “majos” Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. “Majo” is our way of saying: be a good human. Be approachable, helpful, and warm. We’re building something ambitious, and it’s easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego. Urgency with Focus Create the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. We’re running a high-speed marathon — not a sprint with no strategy. Talent Density and Meritocracy Hire only people who can raise the average; ‘exceptional performance is the passing grade.’ Ability trumps seniority. We believe the best teams are built on talent density — every hire should raise the bar. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. A-players want to work with other A-players — that’s how we win. First-Principles Thinking Strip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch. We don’t copy-paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents. It’s how we build what others think is impossible. The personal data provided in your application and during the selection process will be processed by Happyrobot, Inc., acting as Data Controller. By sending us your CV, you consent to the processing of your personal data for the purpose of evaluating and selecting you as a candidate for the position. Your personal data will be treated confidentially and will only be used for the recruitment process of the selected job offer. In relation to the period of conservation of your personal data, these will be eliminated after three months of inactivity in compliance with the GDPR and legislation on the protection of personal data. If you wish to exercise your rights of access, rectification, deletion, portability or opposition in relation to your personal data, you can do so through security@happyrobot.ai subject to the GDPR. For more information, visit https://www.happyrobot.ai/privacy-policy By submitting your request, you confirm that you have read and understood this clause and that you agree to the processing of your personal data as described.

Manage deployment operations by building playbooks, managing staffing, and ensuring delivery health across accounts while bridging cross-functional teams. | 3+ years in delivery, operations, or deployment-heavy roles with strong operational aptitude and multi-stakeholder collaboration skills. | About HappyRobot HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate - they make decisions, take action, and run operations autonomously across voice, email, and enterprise systems. Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised, we power critical operations for global enterprises worldwide. Our platform is battle-tested in the most demanding environments - where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto. Role Overview: We are looking to grow our team with a Deployment Operations Lead to act as the operational backbone of our Deployments organization. This is a role for a high-output operator who loves discipline, structure, and execution. At HappyRobot, you will sit at the critical intersection of three key functions: Deployments (Forward Deployed Engineers and Deployment Strategists), Commercial, and Product. You are the connective tissue that ensures every account is staffed correctly, delivered on, and continuously improving. You will own the playbooks, the staffing model, and the feedback loops that turn deployments from a series of one-off engagements into a repeatable, scalable engine—whether that means building a new onboarding runbook, reallocating FDEs across accounts mid-quarter, or structuring how commercial scopes the next deal. Key Responsibilities: Playbooks & Delivery Standards: Build and maintain the playbooks that define how HappyRobot deploys. You will codify what good looks like at every stage—scoping, kickoff, integration, go-live, expansion—so that every FDE and DS has a clear, proven path to follow instead of reinventing the wheel on each account. Staffing & Capacity Planning: Own the staffing model for the deployment team. You will match the right FDEs and DSs to the right accounts based on customer complexity, technical fit, and team capacity, and you will continuously rebalance as priorities shift. You are the person who knows, at any given moment, who is on what and why. Delivery Assurance: Ensure every account lands. You will track delivery health across the portfolio, surface risks before they become fires, and drive the interventions needed to keep accounts on track—whether that's pulling in extra engineering support, re-scoping a workstream, or escalating to leadership. Field Feedback Loop: Gather structured feedback from FDEs and Deployment Strategists on what's working and what isn't—across tooling, process, product gaps, and customer patterns. You will turn raw field signal into concrete improvements to how we deploy, and make sure the lessons from one account compound into the next. Commercial Partnership: Sync closely with the commercial team to sharpen scoping and value-finding on new deals. You will make sure commercial understands what deployments can realistically deliver, help shape how we frame value to customers, and ensure deals are set up for successful delivery from day one.. Who You Are: An Operator: You possess a rare mix of operational rigor and field awareness. You don't just identify broken processes; you fix them, and you know the difference between a process problem and a people problem. A Cross-Functional Translator: You can speak the language of engineers, strategists, and salespeople. You are comfortable being the person who aligns distinct teams toward a single objective—getting customers to value. Disciplined & Systems-Oriented: You find satisfaction in order. You are the person who writes the playbook, builds the staffing tracker, and sets up the retro cadence that prevents future fires. Driven by Impact: You are a "fixer." You don't need a perfectly defined path; you need a goal. You are happy to jump into a scoping call, a staffing spreadsheet, or a post-mortem—whatever is required to make sure the next account goes better than the last. Requirements: 3+ years of experience in a delivery, operations, or deployment-heavy role (e.g., Deployment Operations, Professional Services Operations, Solutions Engineering, Technical Program Management, or Forward Deployed Engineering). Strong operational aptitude—able to design and run repeatable processes across a distributed team. Experience working in a multi-stakeholder environment, specifically interfacing between field/delivery teams and Commercial. Ability to balance "big picture" strategic work (playbooks, staffing models, commercial partnership) with "in the weeds" execution (unblocking a stuck account, running a feedback session, fixing a scoping doc). Why join us? Opportunity to work at a high-growth AI startup, backed by top investors. Rapidly growing and backed by top investors including a16z, Y Combinator, and Base10. Ownership & Autonomy - Take full ownership of projects and ship fast. Top-Tier Compensation - Competitive salary + equity in a high-growth startup. Comprehensive Benefits - Healthcare, dental, vision coverage. Work With the Best - Join a world-class team of engineers and builders Our Operating Principles: Extreme Ownership We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don’t wait for someone else to solve it — we lead with accountability and expect the same from those around us. Craftsmanship Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for “just fine.” We sweat the details because details compound. Whether it’s a product feature, an internal doc, or a sales call — we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build — even when nobody’s watching. We are “majos” Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. “Majo” is our way of saying: be a good human. Be approachable, helpful, and warm. We’re building something ambitious, and it’s easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego. Urgency with Focus Create the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. We’re running a high-speed marathon — not a sprint with no strategy. Talent Density and Meritocracy Hire only people who can raise the average; ‘exceptional performance is the passing grade.’ Ability trumps seniority. We believe the best teams are built on talent density — every hire should raise the bar. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. A-players want to work with other A-players — that’s how we win. First-Principles Thinking Strip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch. We don’t copy-paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents. It’s how we build what others think is impossible. The personal data provided in your application and during the selection process will be processed by Happyrobot, Inc., acting as Data Controller. By sending us your CV, you consent to the processing of your personal data for the purpose of evaluating and selecting you as a candidate for the position. Your personal data will be treated confidentially and will only be used for the recruitment process of the selected job offer. In relation to the period of conservation of your personal data, these will be eliminated after three months of inactivity in compliance with the GDPR and legislation on the protection of personal data. If you wish to exercise your rights of access, rectification, deletion, portability or opposition in relation to your personal data, you can do so through security@happyrobot.ai subject to the GDPR. For more information, visit https://www.happyrobot.ai/privacy-policy By submitting your request, you confirm that you have read and understood this clause and that you agree to the processing of your personal data as described.