Hanna Interpreting Services LLC

The Talent Success & Compliance Specialist is responsible for ensuring the administrative integrity and compliance of the professional linguist network. This includes conducting audits, managing documentation, and serving as the primary point of contact for Talent support. | A bachelor's degree in a related field is preferred along with 2+ years of experience in compliance or talent relations. Strong communication skills and proficiency in CRM software and Microsoft Office Suite are essential. | The Talent Success & Compliance Specialist, reporting to the Talent Engagement & Compliance Supervisor, is responsible for the administrative integrity and compliance of the professional linguist network (independent service providers). This role serves as the primary liaison between the company and its Talent network, ensuring all profiles and credentials are current, compliant, and deployment ready. Duties and Responsibilities Talent Credentialing & Compliance: Conduct comprehensive audits to ensure all new and existing Talent documentation (certifications, background checks, and business documents) is valid, current, and compliant. Proactively manage the full documentation lifecycle, including tracking expiration and initiating renewals. Strategic Communication & Engagement: Design and execute high-volume compliance campaigns and administrative communications (via CRM). Draft clear, professional content (FAQs, guides) and analyze engagement data to optimize communication strategy and drive document submission rates. Talent Support & Issue Resolution: Serve as the primary administrative point of contact, providing clear guidance, de-escalating concerns, and maintaining an empathetic tone while enforcing compliance. Collaborate cross-functionally to quickly resolve administrative issues that block Talent deployment. Data Management & Process Improvement: Maintain the accuracy and integrity of the Talent database by tracking compliance status using CRM and spreadsheets. Stay informed on industry regulations to support continuous improvement of internal administrative policies. Bachelor’s degree in Business Administration, Communications, or a related field preferred. 2+ years of experience in compliance, Talent relations, administrative coordination, or a related field. Experience with high-volume outreach is a significant plus. Strong command of CRM software (HubSpot or similar) and Microsoft Office Suite. Advanced proficiency in Excel/Google Sheets (managing data sets, tracking reporting) is highly preferred. Exceptional written and verbal communication skills. Ability to craft professional mass communications and handle sensitive phone conversations with composure. A "go-getter" attitude with the ability to work independently, manage competing priorities, and learn new technologies quickly. A proactive approach to problem-solving and a willingness to research and interpret administrative or regulatory guidelines. Background in the Language Services Industry (LSI) a plus. Experience with marketing automation tools or campaign management preferred. Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this role. The duties, responsibilities, and qualifications may change at any time, with or without notice, to meet the business needs of the organization. Hanna Interpreting Services LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Medical, Dental, and Vision Insurance 401(k) with company match Generous PTO and paid holidays Professional development opportunities Employee assistance program Company-sponsored events and activities Hybrid Work Environment Pay Range: $23-25/hour

The Executive Assistant provides comprehensive support to the President and COO, managing their calendar and communications. This role also involves overseeing office management tasks and acting as a liaison between executives and staff. | Candidates should have 5+ years of experience as an executive or personal assistant to high-level executives. Strong organizational, communication, and problem-solving skills are essential, along with proficiency in relevant software tools. | The Executive Assistant, reporting to the Human Resources Manager, is responsible for providing comprehensive support to our President and Chief Operating Officer. You will also manage all daily administrative, property, and office management tasks enabling the executive Team to focus on strategic growth and external relations. You will be responsible for managing the President's calendar and email, and acting as a vital liaison between the President and our Chief Operating Officer. Your support will be crucial in the combined oversight of our team of nearly 100 employees. This position is an onsite position and the schedule is from 7:30 AM to 4:30 PM. Key Responsibilities: Executive Support & Management: Proactively manage the President’s calendar, prioritize emails, and handle communication to ensure they stay focused on high-level business activities. Property & Office Management Assistance: Oversee building maintenance, manage office supplies and facilities, organize common spaces, and ensure smooth day-to-day operations for both the office and building. Administrative Oversight: Complete various administrative duties, including document management, travel arrangements, expense tracking, and meeting preparation. Liaison Role: Serve as a bridge between the President, COO, and staff, ensuring smooth communication and follow-up on key projects and initiatives across departments. Strategic Support: Keep the President on track, providing reminders and preparing them for meetings or events. Act as a sounding board, providing critical feedback and helping them prioritize key tasks. Project Coordination: Oversee special projects, both personal and business-related, to support efficiency in the President’s workload. Decision-Making Support: Aid in daily decision-making by presenting well-organized summaries and actionable insights for the President. 5+ years as an executive or personal assistant to high-level executives. Experience in property or office management is a plus. Superior ability to organize, prioritize, and multi-task in a fast-paced environment. Excellent verbal and written communication; a polished, professional demeanor. Proven ability to handle confidential information with integrity and discretion. Ability to think on your feet, handle unexpected challenges, and find creative solutions independently. Proficiency with Google Workspace, Microsoft Office, calendar and email management software, and other relevant administrative tools. Medical, Dental, and Vision Insurance 401(k) with company match Generous PTO and paid holidays Professional development opportunities Employee assistance program Company-sponsored events and activities Hybrid Work Environment Pay Range: $55,000-65,000/year