Groups Recover Together, Inc.

The Intake Specialist serves as the client liaison for all incoming intake calls, providing educated answers to clinical questions and initiating client assessments. They are responsible for scheduling appointments and ensuring a positive experience for clients. | A high school diploma or equivalent is required, with an associate degree preferred. Candidates should have a minimum of one year of experience in human services, healthcare, or customer service. | Overview Groups Recover Together was founded in 2014 to make treatment for opioid addiction respectful, accessible and affordable. We empower our members to regain control of their lives through a combination of community support, outpatient weekly group therapy and medication to manage withdrawal using buprenorphine and naltrexone. What differentiates Groups is the belief that long-term recovery from opioids is tied to aspects of life that are beyond the reach of traditional medical care. We approach fighting addiction as a team sport and provide each member with a care team that works together to ensure our members receive comprehensive, coordinated care. Our outpatient model is designed to fit into our member’s schedules so they can keep working and living a normal life. As a result, our outcomes reflect the success of our model and the commitment of our members with 74% remaining in treatment after 6 months, 90% attending group therapy each week and 89% abstaining from illicit substances each week. Groups has grown to become the national leader in value-based care for opioid use disorder that is proven to help our members beat addiction and get their lives back. Responsibilities You will play a key role as a member of our staff to serve the following functions: Serve as the client liaison for all incoming intake calls to the organization, answering all calls within established guidelines in a welcoming, energetic manner. Demonstrate knowledge of organizational structure and criteria to clients Provide educated answers to clinical questions, identify/assist caller needs, ensure all requests are followed through and completed. Initiate client Biopsychosocial Assessment by utilizing motivational interviewing techniques to determine if each caller's eligibility. Schedule initial intake appointment utilizing EMR. Facilitate seamless client intake; coordinate client no-shows with clinic coordinators. Provide a positive experience that demonstrates our unique culture and values to develop a therapeutic rapport with clients. Other duties as assigned based on the business needs. A friendly but clear phone communication style. Critical thinking and judgment - you can read between the lines to determine if an issue requires special or urgent attention. Enthusiasm to learn the best practices to treat opioid dependency. Ability to prioritize tasks and work in a fast-paced environment. Strong telecommunications skills and comfort while working in multiple IT systems, applications and tools. Strong customer service orientation required; retail, medical or hospitality experience preferred. A people person: You enjoy connecting with people from diverse backgrounds and help people feel at ease. A strong communicator: you possess the ability to communicate effectively on the phone with clarity and warmth. Compassionate: you have empathy for those trying to navigate a difficult health situation and are dedicated to helping improve their experience through your stewardship. Organized: you feel confident handling a high volume of incoming calls efficiently but thoroughly address each one as if it were the most important caller of the day. Exceptionally positive: you believe that practicing patience and employing a positive attitude will help improve any situation. Passionate about our mission: you are looking to join a mission-driven team and culture, and are willing to go above and beyond to get the job done. Qualifications High school diploma or equivalent required; Associates degree preferred. Minimum 1-year experience in human services/healthcare or customer service professional role. Minimum 2 holidays per year which you will be paid time and a half. Requirements & Working Conditions: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities; these are made on a case-by-case basis. While performing the responsibilities of the role, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. This position is subject to a background check for any convictions directly related to its duties and responsibilities. We will consider for employment all qualified applicants with arrest and conviction records, and will assess the details of any criminal conviction in a manner consistent with applicable law. No background check will be conducted unless and until a conditional offer of employment has been made to an applicant. The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

The Justice Involved Case Manager will serve as a primary contact for criminal justice stakeholders and assist residents transitioning from the justice system to ensure they receive the necessary support. This role involves maintaining communication, coordinating care, and managing projects related to criminal justice referrals. | A bachelor's degree and 2-5 years of experience working directly with or in the criminal justice system are required. Case management experience is preferred, along with strong communication and organizational skills. | Overview Groups is looking for an organized and self-motivated Justice Involved Case Manager, who will be responsible for providing administrative support to our criminal justice stakeholders and referral partners. This role works closely with the Growth & Development Team and State Leadership to ensure that Groups is providing high quality care to some of our most vulnerable community members. To be successful in this position you should be detail-oriented, professional, able to solve problems independently, have excellent written and verbal communication skills, have exceptional customer service skills, and demonstrate the ability to navigate and problem solve under pressure. Empathy, efficiency, and ability to balance multiple priorities are essential. The Justice Involved Case Manager will work to maximize the communication with all criminal justice stakeholders (CJS) and ensure ease of access to treatment for residents leaving the justice system. This team member serves as the “familiar face” that the CJS can connect with, and will be their go-to “problem solver.” The Justice Involved Case Manager will also assist the care delivery team with project management as needed. Responsibilities Outreach and Development Serve as a primary contact both virtually and in-person for the Department of Corrections and all criminal justice partner contacts including but not limited to the jail system, parole, and probation Provide outreach and connection for criminal justice residents while working in collaboration with the Recovery Support Specialists and other cross functional teams Engage with releasing residents and stakeholders to ensure they are supported throughout the intake and admission process Partner with the Growth & Development Team surrounding expansion of criminal justice partnership throughout new markets Criminal Justice Referral Support Create and maintain a statewide tracker for all criminal justice system referrals to ensure they do not “fall through the cracks” and are supported throughout each stage of their recovery Partner with the local Regional Directors, Sr. Office Managers, and Office Managers for scheduling purposes regarding members who need in-person assistance, including technological support Support continuity of care for DOC referralsCommunicate directly with criminal justice referrals/members to assist with the intake process, coordination of care, and re-engagement when appropriate Document all care management services in electronic health record Maintain and reporting requirements of the criminal justice stakeholders Coordinate care with criminal justice stakeholders including DOC, probation, parole, and DCS while maintaining HIPAA regulations Assist clinical team with ROI management and reporting to criminal justice partners as needed Project Management Create long and short term plans, including setting targets for milestones and adhering to deadlines Delegate tasks on the project to employees best positioned to complete them Adjust schedules and targets on projects as needed Qualifications Bachelor’s degree 2-5 years experience working directly with or in the criminal justice system Case Management experience (preferred) For remote roles: access to reliable internet and telephone services, specifically download speeds over 40 Mbps and upload speeds over 10 Mbps as well as a strong WiFi signal from your remote work location. Physical Requirements & Working Conditions These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities; these are made on a case-by-case basis.