Group Voyagers

Maintain and verify product data accuracy across systems, ensuring timely updates and resolving data errors. | Requires strong data management skills, attention to detail, experience with document formatting, and the ability to work under tight deadlines. | Remote Position Schedule: Monday - Friday ABOUT GLOBUS FAMILY OF BRANDS With 95+ years in travel, the award-winning Globus family of brands – consisting of Globus, Cosmos, and Avalon Waterways – creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 70 countries on six continents across the globe. With equal measures vision and hard work; team collaboration and commitment; adaptability, honesty, and integrity as well as a genuine love for all-things-travel, the Globus family of brands – a leader in international travel – now offers unparalleled, perfectly planned tours; inventive, inspiring cruises and modern, independent vacation packages to millions of travelers.   Travel and/or in-office presence may be required at times.  Generous benefit package including travel benefits and retirement.     THE DEPARTMENT The following teams make up the Product & Operations department: Contracting, Data Management & Product services, Product Creation, and Tour Operations. Product & Operations is responsible for the creation, operation, inventory management and delivery of Globus, Cosmos, and Avalon Waterways in select destinations. This department is also responsible for supporting tour products planned and sold worldwide, including managing inventory and content.   THE ROLE                                                    The role of a Data Management Specialist is to accurately maintain all vacation dates and prices, hotel information, excursion and hotel images, product details, supplier information, and passenger document content for GVI and other offices utilizing the GVI systems. This includes acquiring data from worldwide offices, evaluating data received, loading and updating data in the GVI systems, and proofing data and content for the various channels (product, customer care, web sites, and documents). This role will work within tight deadlines.    THE POSITION  The Data Management Specialist is responsible for the following results:  * Acting as a conduit of information internally and between operating offices, and selling offices   * Compiling, sorting, or reformatting data to fit the data management systems   * Previewing product information for system requirements and deficiencies   * Loading and updating product components, content, and product information into the various GVI systems following established guidelines  * Identifying and resolving data related errors  * Proofing and verifying data entry and uploading for accuracy and completeness  * Understanding and maintaining the various connection points of the data to ensure across the board accuracy and resolving inconsistencies  * Developing and monitoring service level agreements for content among all parties, working within tight deadlines to achieve results  * Meeting deadlines, working on several projects simultaneously to hit open for sale and product launches   * Developing and cultivating business relationships with associates, management, other work areas, and other operating offices, by communicating actions, irregularities, continuing requirements, and maintaining inter- and intradepartmental workflow  * Expressing ideas for process improvements to increase flexibility, reduce administrative costs, and increase interactivity with customers  * Documenting workflow and system processes, maintaining and updating procedure workflow  * Contributing to a team effort by accomplishing related results or projects as needed    EDUCATION  The preferred candidate will hold an associate’s degree in communications or marketing or equivalent from a two-year or four-year university; or three years related experience and/or training; or equivalent combination of education and experience.    EXPERIENCE PREFERRED  The preferred candidate has noteworthy experience in the following areas:  * Working in a similar position with the travel or operations field  * Exceptional attention to detail  * Three or more years of experience in detailed task-oriented project execution   * Experience with document formatting and document management/workflow  * Excellent networking, writing, and communication skills  * Dedicated team player who is both self-directed and willing to multitask on various projects   * Proven ability to work on several projects simultaneously and under tight schedules  * Knowledge of booking process and tour operations  * Intermediate Microsoft Office (especially Word and Excel)  * Proofing experience highly desired    EOE  While performing this job, it will require: Eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports.

Lead and develop an outbound sales team, drive sales growth, and improve sales processes and KPIs. | 3-5 years of management experience in a multi-channel contact center or outbound sales environment, with proficiency in CRM and data analysis. | Salary plus annual bonus based on meeting sales goals and key metrics  Please note that the salary information shown is a general guideline only. Salaries are based upon a candidate's experience and qualifications, as well as internal equity, market and business considerations.  LOCATION:  Remote or Hybrid based in the U.S.A; must be able to travel to Colorado at least quarterly WELCOME TO THE GLOBUS FAMILY OF BRANDS!  Traveling the world is incredible...don't you agree? It opens us up to new cultures and experiences. Venturing across the globe invites us to wonder and wander...to marvel and be moved. With over 95 years in travel, the award-winning Globus family of brands creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 65 countries on six continents across the globe. We began as a small family company with one man, his rowboat, and a dream in Switzerland in 1928. Nine decades later, the entrepreneurial spirit and ingenuity that created this family-owned institution lives on...as well as our commitment to sustainability!   Watch a video about the Lighthouse Project to find out more about these efforts! [https://players.brightcove.net/1530993051001/IN2Sauyiq_default/index.html?videoId=6299526275001]  We are always on the hunt for exciting, team employees passionate about life and work: People who are easily inspired and excited about what they do. We offer incredible career opportunities in a variety of roles including, but not limited to: vacation planning, reservations, marketing, finance, IT, and customer care.   Company Benefits Include: Pension Plan, 401K Match, 16-26 days of vacation, Health, vision, dental and life insurance, (For employees working outside US, these benefits may vary slightly) Work from home options, and Home office internet reimbursement.  Exciting Travel Benefits? Of Course! We are a travel company.  ABOUT THE ROLE  Leadership:   The Sales Manager is responsible for driving growth through strategic planning, team leadership, and thoughtful customer engagement. The role combines traditional sales management with modern digital strategies, data-driven decision-making, and cross-functional collaboration to deliver elevated and exceptional results.  This role reports to the Senior Manager, Sales Development in Customer Sales.   * Lead and inspire the Outbound call center team with a shared vision, collaborative approach, and a forward-thinking mentality.  * Adapt to change and contribute to strategic planning for future growth. * Contribute to strengthening company and department core values & culture. And foster employee & customer happiness.   * Drive performance through effective coaching of both Supervisors & Vacation Planners, to exceed sales goals, successful pipeline management, and focus on an exceptional customer experience. * Collaborate with leadership to improve processes, drive sales, production and enhance efficiency.   * Prioritize and manage multiple projects in a fast-paced environment.  * This role will continue to grow and evolve in supporting Outbound Sales. Additional responsibilities as assigned.   * Work travel expectations: Expected to work in office in Denver, Colorado at least quarterly: 4-6 times annually. Staffing:   * Lead and develop the Outbound Sales team, comprised of two Supervisors and +/- 25 associates.  * With a focus on goals and the future, support Supervisors in hiring, coaching, skill development, discipline, and terminations. Guide Supervisors in staffing and recruiting to meet business needs.  * Analyze team structure and associate capabilities to optimize performance.  Growth Expectations:   * Increase passenger deposits/sales.   * Improve lead qualification and opportunity won percentages. * Boost complete sales and upsells.   * Drive adoption of new performance metrics and CRM capabilities.   * Partner with training in designing ongoing sales and skill development programs.   System Usage & KPI: * Oversee daily operations with Supervisors, including lead management, call quality, scheduling, etc.  * Ensure sales opportunities (leads, calls, chats, email, text) are worked fully by associates & managed by Supervisors.  * Maintain CRM pipeline health to support sales goals & identify training needs.  * Monitor KPI’s; sales deposits, lead qualifying %, opportunity won %, call quality, etc. Provide reports to leadership & team.  * Leverage call quality software to track, qualify, and develop strategies to improve achievement of metrics. Oversee daily operations with Supervisors, including lead management, call quality, scheduling, etc. EDUCATION   The preferred candidate will hold a Bachelor’s degree or above in a related field plus three to five years of related experience: or equivalent combination of education and experience.   EXPERIENCE/SKILLS REQUIRED   * Strong analytical skills with expertise in data interpretation, reporting, and decision-making.  * Ability to lead through change and drive technology adoption.  * 3–5 years in a management role within a multi-channel contact center or outbound sales environment with proven success managing sales teams and leaders.   * Success exceeding goals & implementing strategies.  * Passion for leadership development, coaching, and continuous improvement.  * Proactive, outside of the box forward-thinking, and results-driven mindset.  * Experience with process improvement and change management methodologies.  * Proficiency in Microsoft Office, CRM systems, and call center technologies. EXPERIENCE/SKILLS PREFERRED   * Travel industry experience helpful * Experience using systems such as MS Dynamics or similar CRM ABOUT THE DEPARTMENT  The Direct Sales Team consisting of Customer Sales & Service, Charters & Direct Groups is responsible for creating happy guests and partners with sales success and providing outstanding service and support. This team increases passenger sales through the direct consumer and group sales channels. They develop and maintain emerging markets channels by integrating sales and marketing strategies to establish direct buyer relationships and create demand for our products.  EEOC  Globus family of brands is an equal opportunity employer. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.