Green Dot Corporation, Green Dot Bank d/b/a GoBank

Oversee daily operations of BPO partners ensuring SLA and quality targets while managing vendor contracts and driving improvements. | Requires 5+ years managing contact center or BPO partners with strong vendor contract knowledge and financial reporting skills. | A company is looking for a Customer Experience Vendor Operations Manager. Key Responsibilities • Oversee daily operations across BPO partners to ensure SLA, CSAT, and quality targets are achieved • Interpret and manage vendor contracts, SOWs, and performance guarantees • Ensure consistent customer experience across all vendor sites and drive continuous improvement initiatives Required Qualifications • 5+ years contact center or BPO management experience • Direct experience managing outsourced partners • Strong understanding of vendor contracts and commercial agreements • Proven ability to manage large, distributed teams through influence • Financial acumen and reporting expertise