Grant Street Group

Lead and grow the UX team, oversee operations, and design UX processes to ensure quality and collaboration. | 5+ years UX research and design experience with leadership in complex software product environments, strong research and design skills, and ability to collaborate across teams. | Job Description: • Lead and grow the UX team • Serve as the operations lead, focusing on performance assessment, feedback, coaching, and career growth. • Own building and shaping the team, including staffing planning, hiring, and onboarding. • Design and refine practical, lightweight UX processes that fit the company's culture and product lifecycles. • Clarify how UX partners with Product team members throughout the life of development projects. • Set and uphold a practical bar for UX quality, including usability, accessibility, consistency, and clear design rationale. • Partner with the team to evolve design systems and shared UI components. • Encourage the team to experiment thoughtfully with AI‑assisted tools. Requirements: • 5+ years of experience in UX Research & Design for complex software products, ideally including B2B/B2G or enterprise SaaS applications. • 2+ years in a leadership capacity, which may include: Direct people leadership of UX professionals, Leading UX practices or process changes across teams, Partnering with other leads and managers to evolve how UX fits into product development. • Strong practitioner background across both research and design. • Planning and running user research and usability testing. • Translating insights into flows, wireframes, prototypes, and high‑fidelity designs. • Collaborating closely with product and engineering during implementation. • Comfortable with modern UX tools such as Figma and common research platforms (e.g., Lyssna, similar tools). • Working knowledge of WCAG accessibility standards. • Proven ability to prioritize UX work across multiple products and stakeholders. • Ability to influence without relying on formal authority. • Communicate clearly with a wide range of audiences (from engineers to executives). Benefits:

Manage and resolve incidents to reduce their frequency, duration, and impact while facilitating risk assessments and postmortems to drive organizational learning. | Strong communication skills, ability to manage critical production issues, lead risk assessments and postmortems, analyze incident data, and work collaboratively under pressure. | Do you like to be where the action is? Do you enjoy solving complex problems and collaborating with others to find solutions? Are you organized, positive-minded, and an excellent communicator – even under pressure? If so, the Incident Response Management Team at Grant Street Group may be the position you’re looking for. The Incident Response Management Team’s mission is to help our peers work through the biggest, most impactful issues they encounter so that Grant Street can deliver a top-notch product experience to our clients. As a Business Analyst – Incident Response, you’ll play a key role in reducing the frequency, duration, and impact of incidents across our diverse suite of products and services. Success in this role requires a broad understanding of our technology stack, our products, and our clients – and, most importantly, how they all interact. You are the perfect fit if you: • Are committed to owning and solving impactful problems. • Can quickly intake and communicate information to various audiences. • Can stay calm, cool, and collected when the pressure is on. • Are comfortable making decisions – and knowing when to escalate – without always having all the information. • Are eager to learn about a wide range of products and technologies. • Please note that this opening is for the following shift: Monday-Friday 8:00-5:00 PT or 9:00-6:00 PT. We are also open to individuals in other time zones willing to work these hours. We reward teamwork, professional excellence, and individual responsibility. Using the best collaboration tools available, we offer a technology-rich work environment that makes it possible for us to support on-site and telecommuting positions tailored to the needs of our employees. If you are passionate about your work, you have an entrepreneurial spirit, and you want to be on a team of exceptional professionals, then this could be the opportunity you are looking for. If our description fits who you are, apply today! We’ll take it from there. To learn more about the various aspects of this role, check out our job responsibilities section below. Job Responsibilities The core function of the Incident Response Management Team is to help Grant Street Group reduce incidents in every way: their frequency, their duration, and their impact for both ourselves and our clients. This requires that we focus on a few different things: • Incident response and management. You are highly communicative and can drive critical production issues to timely resolutions. You demonstrate leadership by being both approachable and confident. You ensure decisions are being made by the right people and action items have owners. • Drive organizational learning and preparedness. You’re an organized and skilled facilitator who leads effective risk assessments before launches and postmortems after incidents. But your impact goes beyond the meeting itself – you help teams spot patterns, flag bigger risks, and follow through on fixes. Because of your contributions, we get better over time – not just at handling incidents, but at preventing them in the first place. • Analyzing incident data and trends. Whether it is through our collected incident data or your own reflections, you are detail-oriented and identify shortcomings in our incident response procedures. When doing so, you suggest solutions to those problems. • Take Initiative. You are an active participant in the team’s success in reducing incidents and the company’s success as a whole. Expected Salary Range: $70,000 – $120,000/year